When updating my devices, I get the following message:  There was a problem downloading for the iPhone.  the network connection timed out.  Make sure your network settings are correct and your network connection is active or try again later

When updating each of my devices (iPhones and iPads) in iTunes, i always get the same error message
"there was a problem downloading the software for the iPhone "Mary's iPhone"  The network connection timed out.
Make sure your network settings are correct and your network connection is active or try again later

This is common and there are literally hundreds of posts about this exact error.
Temporarily disable any Anti-Virus and Firewall software on the computer.

Similar Messages

  • I have an old iPhone 3Gs with software version 4.3.5,  I am trying to use it again, and it works fine, but I have not been able to update the software.  Every time I try, I get the following message: "there was a problem downloading the software for the i

    I have an old iPhone 3Gs with software version 4.3.5,  I am trying to use it again, and it works fine, but I have not been able to update the software.  Every time I try, I get the following message:
    "there was a problem downloading the software for the iPhone, the network connection could not be established".  This happens even though I have a working internet connection.
    Besides that, all the other functions work properly, even synchronize apps and library.
    Will I be able to update the software?

    look around the forum tons of people repport that they can't update
    makes you suspect that apples update servers can't meet the depand of too many users
    trying to update at once

  • Every time i try to update my ipod to the latest version of ipod software i keep gettint the error message "there was a problem downloading ipod software. The network connection timed out"

    every time i try to update my ipod to the latest version of ipod software i keep gettint the error message "there was a problem downloading ipod software. The network connection timed out"

    Most of the times your security software is the cause for the network time out: iTunes for Windows: Troubleshooting security software issues

  • Am trying to update to 5.0 from 4.2.1 and keep getting an error message "There was a problem downloading for iphone.  The network timed out.  What do I do ?

    Am trying to update to 5.0 from 4.2.1 and keep getting an error message "There was a problem downloading for iphone.  The network timed out.  What do I do ?

    This is asked and answered many times each day.  The forum search bar is on the right side of this page.
    Disable your firewall/security software and try again.

  • TS3694 I am trying to update my iPodtouch & keep getting this error message:  There was a problem downloading the software for the iPod.  The network connection timed out.  Make sure your network settings are correct and your network connection is active.

    I am trying to update my iPod touch & keep getting this error message:  There was a problem downloading the software for the iPod.  The network connection timed out.  Make sure your network settings are correct and your network connection is active.  Help!

    Temporarily disable or turn off your Firewall and Anti-Virus software and try the download again.

  • I am trying to update to iOS5, but after the download completes, I get an error message "There was a problem downloading the software for my iPad2. The network connection timed out." Any suggestions?

    I am trying to update to iOS5 on my iPad 2, but after the download completes, and file processing starts, I get an error message "There was a problem downloading the software ... the network connection timed out."  Diagnostic tests check out OK.  Any suggestions?

    Temporarily disable your firewall and security software and see if that helps.

  • TS3297 Pop-up message "There was a problem downloading 'APP NAME'. The network connection was reset."

    I am trying to download updates for some Free apps. The app update starts to download but before finishing, I get a pop-up message "There was a problem downloading 'APP NAME'. The network connection was reset."
    A couple of App updates downloaded successfully. Some don't. What do I need to do/change to get a download to finish so I can get all my app updates?

    iTunes: How to resume interrupted iTunes Store downloads
    http://support.apple.com/kb/HT1725

  • How can I download iphone software 5 when I keep getting this error message: There was a problem downloading the s/w for the iphone ...The network connection timed out. It's error 3259

    I keep getting an error message saying my network connection has timed out when I try to download the iphone 5 software to my iphone 4 while it's connected to my laptop. Then it says make sure your network settings are correct and your network connection is active. The download gets all the way to the end (takes about an hour mind you), and keeps timing out.  It's error 3259.  FYI, I have the latest version of iTunes.

    Security software on your computer/router is the usual cause of this. Turn off/disable or uninstall all anti-virus software & firewalls. Try again.

  • When updating to iOS 5.0.1. get the err -3259, thus unable to install new iOS. The message I receive goes: "THE NETWORK CONNECTION TIMED OUT.  MAKE SURE YOUR NETWORK SETTINGS ARE CORRECT AND YOUR NETWORK CONNECTION IS ACTIVE, OR TRY AGAIN LATER."

    When updating to iOS 5.0.1. get the err -3259, thus unable to install new iOS. The message I receive goes: "THE NETWORK CONNECTION TIMED OUT.  MAKE SURE YOUR NETWORK SETTINGS ARE CORRECT AND YOUR NETWORK CONNECTION IS ACTIVE, OR TRY AGAIN LATER."
    Does anyone know how to solve this tiresome problem, please!?? The update is downloaded upto 723.5MB, and is required upto 723,6MB, then the error message pops out! Tnx.

    I have a quick wifi connection (Mac shows it as about 35 megabits) but I couldn't get the 5.0.1 OTA to work, I had to do it via cable to my computer's iTunes - and as I was already on iOS 5 it was only a small download, basically the same size as the OTA size.
    As the original poster is talking about a 730 meg download then I assume that they are still on iOS 4.3.5 or below and can therefore only download via their computer's iTunes - you need to be on iOS 5+ before you get the OTA option.

  • Make sure your network settings are correct and your network connection is active, or try again later; Have been trying to fix for ages.

    Hi Everyone, been struggling all day to restore my settings on my ipod, as my little brother has put a restriction password in place and made me not able to get into Safari, iTunes, Camera which I really need. I have tried everything, resetting my proxy settings, turning off the firewall, changing my network location, ran diagnostics. Everything seems fine on that, I post below my results. I also tried restoring from the device, but with the restrictions code in place I can not do so. And everytime I am dowloading the software update before the restore it comes up with 'Make sure your network settings are correct and your network connection is active, or try again later'. I have been using google for ages and am not sure what I have missed.
    I am using Windows 7 with an Acer Notebook.
    DIAGNOSTICS:
    Microsoft Windows 7 Enterprise Edition Service Pack 1 (Build 7601)
    Acer Aspire One 753
    iTunes 11.0.2.26
    QuickTime 7.7.3
    FairPlay 2.3.31
    Apple Application Support 2.3.3
    iPod Updater Library 10.0d2
    CD Driver 2.2.3.0
    CD Driver DLL 2.1.3.1
    Apple Mobile Device 6.1.0.13
    Apple Mobile Device Driver 1.64.0.0
    Bonjour 3.0.0.10 (333.10)
    Gracenote SDK 1.9.6.502
    Gracenote MusicID 1.9.6.115
    Gracenote Submit 1.9.6.143
    Gracenote DSP 1.9.6.45
    iTunes Serial Number 00BCBEE0093E4EF0
    Current user is not an administrator.
    The current local date and time is 2013-04-05 19:32:36.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is enabled.
    HDCP is supported.
    Core Media is supported.
    Video Display Information
    Intel Corporation, Intel(R) HD Graphics
    **** External Plug-ins Information ****
    No external plug-ins installed.
    **** Network Connectivity Tests ****
    Network Adapter Information
    Adapter Name:     {E1CB97AA-CDFF-4C43-8F63-658D7E70A39F}
    Description:     Intel(R) Centrino(R) Advanced-N 6205
    IP Address:     172.16.42.14
    Subnet Mask:     255.255.255.0
    Default Gateway:     172.16.42.1
    DHCP Enabled:     Yes
    DHCP Server:     172.16.42.1
    Lease Obtained:     Fri Apr 05 19:01:59 2013
    Lease Expires:     Fri Apr 05 20:01:59 2013
    DNS Servers:     172.16.42.1
    Adapter Name:     {44D6CC7B-1F1E-4F26-BBB8-18F98A868E2B}
    Description:     Atheros AR8151 PCI-E Gigabit Ethernet Controller (NDIS 6.20)
    IP Address:     0.0.0.0
    Subnet Mask:     0.0.0.0
    Default Gateway:     0.0.0.0
    DHCP Enabled:     Yes
    DHCP Server:
    Lease Obtained:     Thu Jan 01 11:00:00 1970
    Lease Expires:     Thu Jan 01 11:00:00 1970
    DNS Servers:
    Active Connection:     LAN Connection
    Connected:     Yes
    Online:          Yes
    Using Modem:     No
    Using LAN:     Yes
    Using Proxy:     No
    Firewall Information
    Windows Firewall is on.
    iTunes is enabled in Windows Firewall.
    Connection attempt to Apple web site was successful.
    Connection attempt to browsing iTunes Store was successful.
    Connection attempt to purchasing from iTunes Store was successful.
    Connection attempt to iPhone activation server was successful.
    Connection attempt to firmware update server was successful.
    Connection attempt to Gracenote server was successful.
    Last successful iTunes Store access was 2013-02-14 17:34:33.
    **** Device Connectivity Tests ****
    iPodService 11.0.2.26 is currently running.
    iTunesHelper 11.0.2.26 is currently running.
    Apple Mobile Device service 3.3.0.0 is currently running.
    Universal Serial Bus Controllers:
    Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B34.  Device is working properly.
    Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B3C.  Device is working properly.
    No FireWire (IEEE 1394) Host Controller found.
    Connected Device Information:
    Daniel Pugh's Ipod, iPod touch (4th generation) running firmware version 6.1.3
    Serial Number:     C3XDN3C5DCP7
    Most Recent Devices Not Currently Connected:
    iPhone 4S running firmware version 5.0.1
    Serial Number:     C38GKQWZDT9Y
    **** Device Sync Tests ****
    Sync tests completed successfully.
    Kindest Regards
    Daniel (Puggy858)

    Hi Diesel vdub,
    Did that and I tried again, download stops halfway through and comes up with same message I have already quoted. Wifi Signal is 5/5, network is working, just not letting me download via iTunes.

  • TS3474 My computer states "make sure your network settings are correct and your network connection is active" when I try to download the latest updated of Itunes.

    I am trying to sync my Ipod Nano (6th Generation).  I am trying to sync my Nike+ workouts, when I click "automatically send workouts" and "apply".  It freezes.  I have to restart my computer.  When I also try to make sure I have the latest Itues updates, I get a message "make sure your network settings are correct and your network connection is active".  My main question is, I want to upload my Nike+ workouts.  I have an account with Nike+, and have 3 workouts waiting to be uploaded it indicates. 

    The following document might be worth a try with that one:
    iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server

  • When i try to open my itues it says "iTunes could not connect to the iTunes store. The Network connection timed out. Make sure your network settings are correct and your network connection is active, and try again"

    when i try to open my itues it says "iTunes could not connect to the iTunes store. The Network connection timed out. Make sure your network settings are correct and your network connection is active, and try again"

    I am having similar issues except that the store starts to load, then stops, then I only get iTunes Store in gray letters on a white screen. I can access playlist and the other stuff. Like flamesgirl, I contacted them and they just keep sending me links of stuff to try which I had already seen on the Apple website and nothing works. I posted the question on another forum I belong to and one responder said her husband was in an Apple store and asked about this problem as he was having the same issue. They said an update would be coming out soon as they were aware of the problem. Who knows.

  • Error message when accessing iTunes Store: "iTunes could not connect to the iTunes Store. The network connection timed out.   Make sure your network settings are correct and your network connection is active, then try again." Internet's fine! Please help!

    Everytime I try to access the itTunes Store, this is the message I receive:
    iTunes could not connect to the iTunes Store. The network connection timed out.
    Make sure your network settings are correct and your network connection is active, then try again.
    The internet connection is fine. I don't know how to fix this problem, and in the meantime I cannot connect at all to buy songs. Thanks for your help.

    I feel you pain i'm haveing the same problems here.
    iTunes could not connect to the iTunes Store. The
    network connection timed out.
    Make sure your network settings are correct and your network
    connection is active, then try again.
    does anyone plz have some insight for us.

  • HT1768 itunes could not connect to itunes store.  The network connection timed out.  Make sure your network settings are correct and your network connection is active, then try again.

    I keep getting this error message when I try to log into Itunes, has anyone else seen this error?  If so how did you fix it?
    Itunes could not connect to itunes store.  The network connection timed out.  Make sure your network settings are correct and your network connection is active, and try again. 

    Have you disabled any firewall and security/antivirus programs?  This seems to have helped the vast majority of people who have posted the same problem in this forum.

  • I am trying to update my iphone to the latest software version, but am getting a message saying 'make sure your network settings are correction and your connection is active'.  i know my connection is active, so how can I fix this problem?

    I am trying to update my iphone to the latest software version, but am getting a message saying 'make sure your network settings are correction and your connection is active'.  i know my connection is active, so how can I fix this problem?

    Hi there pamela123456,
    I would recommend taking a look at the troubleshooting steps found in the article below.
    iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
    http://support.apple.com/kb/ts1814
    -Griff W.

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