When using iTunes it stops working and shuts down.

I am unable to use the program at all, wether I am trying to sync my new iPod Touch or just to play music. The only thing I haven't tried is uninstalling the program and I am holding off on that until I find out if I am going to lose all of my music or not. Somebody, please help me.

1. Close all apps in the Task Bar. Double-click the Home button and hold apps down for a second or two. Tap the minus sign to close app.
2. Hold the Sleep and Home button down until you see the Apple Logo.

Similar Messages

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    Hello there, jbenjaminii.
    The following Knowledge Base article offers up some great recommendations for troubleshooting the issue you're describing:
    iTunes for Windows XP: Troubleshooting unexpected quits, freezes, or launch issues
    http://support.apple.com/kb/ts1421
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    Try:
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  • Reader XI stops working and shuts down

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  • IPhone 4 not turning on...just stopped working and shut down

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  • My Itune match doesn't work.  When it tries to update, it stalls on step 3.  If I don't cancel it, I get a window saying "Itunes has stopped working" and the program shuts down.  How can I fix this???

    When my Itunes Match tries to update, it stalls every time on the third step "Uploading remaining songs and artwork".  If I don't cancel it, very shortly I get a message saying "Itunes has stopped working" and then Itunes shuts down completely.  Is there a fix for this?  I have the most recent version of Itunes.  HELP!

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     How to troubleshoot iTunes Match - Apple Support
    http://support.apple.com/en-us/TS4054
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  • When i sync my phone it goes through all the photo's then a window pops up which says that itunes has stopped working and the closes itunes down, i have tried syncing a few times and it just keeps doing the same but says windows MAY send a solution, help

    i am getting really frustrated with syncing and updating my iphone, everytime i sync when the photo's have sunk a window pops up and says itunes has stopped working and closes the programme, it also says that windows may send me a solution but they never do !!!! please can someone help me

    Hello Suzanne,
    Thank you for providing the details of iTunes unexpectedly quitting.  You have taken some really good troubleshooting steps already.  I found an article with additional steps you can take to further isolate and troubleshoot an issue like the one you described:
    iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
    http://support.apple.com/kb/ts1717
    Thank you for using Apple Support Communities.
    Best,
    Sheila M.

  • While syncing my I phone it gets to step six "optimizing " and gets almost to the end and I get a message that itunes has stopped working and has to close. it get to like 1074 of 1138 items to optimize when iTunes quits. Any suggestions on how to fix this

    While syncing my I phone it gets to step six "optimizing " and gets almost to the end and I get a message that itunes has stopped working and has to close. It get to like 1074 of 1138 items to optimize when iTunes quits. Any suggestions on how to fix this?

    Same problem here! Moreover, for some reason, the pictures in my iPhone 3GS somehow have been divided into 2 folders, Photos and Medialibrary. And when I open iPhone as a folder through the explorer I can see only the Photos folder, but cannot see the Medialibrary folder which stores the photos taken before updating/upgrading the iPhone and getting separated folders!!! What the hack with all of this?!!! When I connect iPhone to PC it automatically opens iTunes and starts syncronizing it, but at the process of OPTIMIZING the photos (and according to the number of photos it shows, I see that it tries to syncronize that invisible Medialibrary folder) the process suddenly stops and error message pops out Tried the sync test, tried the button DEBUG in that pop out message, but NOTHING HELPS!!! Also, when I open the Medialibrary in my iPhone, the screen get sblack all through scrolling it down, only the video clips are shown there... >.<
    So, could you, apple developers, please, explain WHAT THIS PROBLEM IS ABOUT?!!!!!! FIX IT! I am getting ****** of to spend hours at the computer and reading those lame advises which do not help at all! I have my own things to do except reading your support websites. And I payed for the product ready to use, but not a halfproduct which problems should further be solved somehow by users..

  • When I click on any of my movie or TV shows in Itunes I immediately get an error message that says Itunes has stopped working and closes the program. I can sync the movies and shows to my phone okay but I can't watch on Itunes. Can anyone help?

    When I click on any of my movie or TV shows in Itunes I immediately get an error message that says Itunes has stopped working and closes the program. I can sync the movies and shows to my phone okay but I can't watch on Itunes. Can anyone help?

    Let's try the following user tip with that one:
    iTunes for Windows 10.7.0.21: "iTunes has stopped working" error messages when playing videos, video podcasts, movies and TV shows

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