When will my MP3 be collected for repair??

I li've in Ireland. My mp3 had the old headphone jack problem, so i told creative..they said they would collect it cos it was defecti've. When will this happen? I informed creative almost 2 weeks ago.

Thank u so much for replying to my post! its great when u get acknowledged by the big people.
I talked to creative by email. They replied and said "It appears that the Creative Zen Micro is defecti've. Please submit the following information so a RMA can be issued:"
I gave my address, phone number, serial no. etc and since then (4 Nov 2005) I have had no word back. i use the same email address as on the forums. Is it possible you could check it out? I really miss my micro....
Thanks again.

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