When will the iTunes store be fixed?

For the past few days I have not been able to login into my itunes store, which has kept me from downloading new music and enjoying myself. I know that other people are having a similar problem (error 5002), but there has been no response for when it's going to be fixed. If anybody has new info please let me know, especially if you work at Apple! thanks

for well over a month i have pretty much pulled all my hair out over not being able to open the store. this week i finally got on, but that didn't last long and went down again while itunes was still open. but today it was great, fast connection right away, so i bought some things. then when i had to restart my computer, yet again no luck opening the store.
however, i found that if i restart my computer, it will open eventually. so i just shut down and restart until i get itunes to open. i am computer illerate, and haven't attempted any of the fixes noted here on the boards. but since SO many people have issues i wish apple would at least acknowlege the problem. sigh

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