Whenever I try to download an app [from the app store on the computer], a popup message appears saying 'A server with the specified hostname could not be found'. What could I do to resolve this?
Whenever I try to download an app [from the app store on the computer], a popup message appears saying 'A server with the specified hostname could not be found'. What could I do to resolve this? I am using a MacBook Pro laptop. There is around 250 gb of free space. Please help
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
The title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen.
Click the Clear Display icon in the toolbar. Then try to update. Select any lines that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
Some private information, such as your name or email address, may appear in the log. Anonymize before posting.
When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.
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I AM RECEIVING A MESSAGE "BLOCKED PLUG IN" WHENEVER I TRY TO DOWNLOAD A VIDEO FROM YOUTUBE OR WATCH A LIVE BROADCAST. WHAT DO I DO TO UNBLOCK THE PLUG IN ? (JERRY)
Dolgoat,
Happy to assist you however please do not type in all caps, it's considered shouting and we can hear you just fine.
Are you still using 10.6.7, if not then please update your profile to let us know the verison of OS X installed.
You probably have a Safari plugin installed that may need to be updated or if you are running a later version of OS X than SL then you could be affected by Gatekeeper. -
I purchased and downloaded Lightroom 5.5. After installing it, I was prompted for the serial number. When I entered it an error message appeared saying it was an upgrade serial number and I need to enter my original purchase number. This was my original purchase, not an upgrade. Now what do I do?
It sounds like you bought an upgrade from Adobe. How much did you pay? The upgrade is about $80, and the non-upgrade is about $150. If you bought an upgrade version and had no previous version, you would see what you're seeing.
If that is the case and I were you, I'd call Adobe, and arrange for a refund and to order the correct version.
Hal -
I cannot play music from my itunes library. I keep getting an itunes message that says, “The song could not be used because the original file could not be found.” Is there a fix for this? Has this happened to anyone else? Is there a fix for this? Thank you.
Hello Turintest2,
I am having a similar problem. I have over 4000 songs giving me this error. I certainily don't want to go in one by one and find them. I know you wrote a script for Windows but I am a Mac user. Is there a fix for me? Here is the info on where the song is currently (used by doing the get info)
Here's a shot of my preferences:
Just FYI, I know that apparently iTunes is looking for this music in the trash. However, if I go here:
Then I find the music there as well. (Which is where it is in my preferences.)
Please help! I don't want to have to go through over 4000 songs and update them one by one. -
When ever I try to export to Perfect Effects 8 a DNG Photo this is the Error message "Unable to complete the export. One or more files could not be found" Any one know how to fix this?@
Adobe web chat come up with a solution.
Open the PP project.
Export your sequence or project as a Final Cut Pro XML file.
Set up a new PP project.
Import the Final Cut Pro XML file.
This will get you back up an running.
Since getting back to editing this project I have found that some things will be lost or change in using XML:
You will lose position key framing, black video clips, dissolve fx, audio levels, audio dynamic fx, the ability to open a multi camera clip and change the camera view.
You will keep cut points, crop fx.
Not perfect but only took a couple of hours to save 3 days work. -
My c700 laptop power light is not coming on. what can i do to resolve this issue?
My c700 laptop power light is not coming on. what can i do to resolve this issue?
Will it read audio CDs? (In other words, is it just a problem with DVDs, or are CDs not read, either?)
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When i click on a song to play or drag it to a playlist an exclaimation mark appears next to it. a message says , could not be used because the original file could not be found. does anyone know how to fix this problem?
1. delete this songs from your liblary
2. go File -> Add File to Liblary... (Ctrl+O) or File -> Add Folder to Liblary -
While trying to import photos from my Canon 5D markIII, iPhoto displays an error message which says unreadable format and the following files could not be imported. Please advise???
the screen shot does not display (a Forum bug ) and if it did it does not answer the questions
Seriously we can not see you and if you refuse to answer simple questions we can not help
Need information to help
what version of iPhoto? Is OS X 10.8 as you state correct for the OS? Has it ever worked? What has changed since it worked? Will Image Capture ( in your applications folder) import the photos? How are you importing - USB to the camera? USB card reader? built in card reader?
Any other clues that would help a total stranger who can not see you or your computer assist you?
LN -
Everytime I try to purchase any thing from App Store using my apple ID, a message appear in my Ipad saying" your purchase could not be completed"
Contact iTune Support
http://www.apple.com/emea/support/itunes/contact.html -
since i download the new version of i tunes i canot play the songs of my library....it say "the song could not be used because the original file could not be found".
would you like to locate it.i just want to play directly..what i do? please help thanksThis happens if the file is no longer where iTunes expects to find it. Possible causes are that you or some third party tool has moved, renamed or deleted the file, or that the drive it lives on has had a change of drive letter. It is also possible that iTunes has changed from expecting the files to be in the pre-iTunes 9 layout to post-iTunes 9 layout,or vice-versa, and so is looking in slightly the wrong place.
Select a track with an exclamation mark, use Ctrl-I to get info, then cancel when asked to try to locate the track. Look on the summary tab for the location that iTunes thinks the file should be. Now take a look around your hard drive(s). Hopefully you can locate the track in question. If a section of your library has simply been moved, or a drive letter has changed, it should be possible to reverse the actions.
Alternatively, as long as you can find a location holding the missing files, then you should be able to use my FindTracks script to reconnect them to iTunes .
tt2 -
I recently tranferred my iTunes library to an external hard drive. Now I cannot open songs and get the error message ' The song "***" could not not be used because the original file could not be found. Would you like to locate it'. This applies to all 9742 songs!!. My iPod still syncs ok, but I can't play songs on the PC. Can anyone please help.
It would help to have more background about your iTunes collection such as if you keep it on an external drive, or if you have moved or renamed anything recently. iTunes is very sensitive to you renaming or moving files or folders involved with your media. iTunes only keeps a reference to where a media file is located and then goes to look for it when you try to play it. If you have changed things since it was added to itunes then it's like me sending you to look for a friend in my addressbook but that friend has moved.
The other possibility is your computer is starting to lose files. Again, the computer uses a reference database to tell it where on the drive to look for a file. If that database gets corrupt then it starts losing files. Use Dsk Utility's first aid to verify your hard drive. -
Any possible solutions on how to fix this issue?
Sometimes there are just server problems with the App Store. Only thing that I can offer is to wait a day or so and try again and, if still no luck, contact the App Store support folks - http://www.apple.com/support/mac/app-store/.
Good luck,
Clinton -
I was told at the Apple Store when Mavericks was introduced that Pages, Numbers and Keynote would be offered at no charge with Mavericks. When I downloaded Mavericks, I could not figure out how to download them without the charges. When I downloaded the most recent OS to my iPad, I got a prompt to download them. Can someone tell me how to download them without the charges?
Welcome to Apple Support Communities
It's not correct at all. It is true that Apple is offering Numbers, Keynote and Pages for free, but only for users who have purchased a Mac after October 1st, 2013, and for existing iWork '09 users. If you have not got iWork '09 and you purchased your Mac before October 1st, you need to pay for these apps.
The new iWork version (Numbers, Keynote and Pages) is criticised by its lack of features. Instead, I recommend you to get LibreOffice or, if you need the most complete productivity suite, Office for Mac. Give LibreOffice a try first -
"Your purchase could not be completed" what can I do to fix this?
Im having this problem over and over again when trying to buy gems on clash of clans with my 50$ credit on my account so I tried to contact itunes support and they only telling me they cant do nothing so now I ask what do you except me to do with this 50 bucks just to throw it to the trash can??
Sounds like a case for the iTunes store support.
Go to http://www.apple.com/support/itunes/contact/ and click the blue link next to the green shopping bag. Follow the steps and send the iTunes store support en email explaining your situation. They should be able to look into it.
Good luck -
I can download songs just fine, but not movies.
An issue many had tonight that seems to be resolved....i had the same issue...
See this article.
http://thenextweb.com/apple/2012/03/23/apple-acknowledges-item-cannot-be-downloa ded-errors-due-to-itunes-cloud-issue-no-eta-on-fix/
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