Whenever I try to open the iTunes store, it won't load.
Whenever I try to open the iTunes store, the page will load about halfway and then a blank white screen will appear. I don't receive an error message or anything. The only thing that I can view is my iTunes account settings. I have tried uninstalling and reinstalling iTunes several times but it hasn't solved the issue. Any suggestions would be greatly appreciated.
I had the same problem. I went into software updates and updated security, and two other updates (can't remember exact updates) then restarted my macbook. My macbook wouldn't start!
I found information about restting the SMC (System Management Controller).
Unplug the power adapter.
Remove the battery.
Hold the power button down for 5 secs.
Reconnect the battery and power adapter.
Press the power button.
My Macbook started up and I opened up itunes and the itunes store opened up with images.
I think the resolution was the software updates, but I'm not 100% sure so I included every step that was made.
Similar Messages
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Help! iTunes crashes whenever I try to access the iTunes Store! Any suggestions to fix this?
Like I said in the title, everytime I try to access the iTunes Store a pop-up shows up, saying "iTunes has stopped working". Then there are two options underneath:
-> Check online for a solution and close the program
-> Close the program
If I then view the problem details, it gives me this:
Problem signature:
Problem Event Name: APPCRASH
Application Name: iTunes.exe
Application Version: 11.10.126
Application Timestamp: 52394b24
Fault Module Name: WebKit.dll
Fault Module Version: 7537.60.11.29
Fault Module Timestamp: 52f34882
Exception Code: c0000005
Exception Offset:00050d98
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 4105
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system3/en-Us\eroffleps.txt
I am on a Windows 7 Gateway laptop with Intel Premium. This problem started a couple days ago, just after I finally gave in to go from my version 10 iTunes to the "new and improved" version 11 iTunes. The version 10 worked like a dream, no worries, very quick. Now, all I can do is use my iTunes library. If I just wanted a library I would be using Windows Media Player (jk, iTunes is better). Anyway, my point is, right after installing the new version of iTunes, this problem began. I've looked all through the Apple Support Pages, and tried a couple of things recommended, but nothing's worked so far. If anyone has a clue on what I can do, help would be very much appreciated. Also, if your suggestions don't involve downloading anything, that would be wonderful. Nevertheless, if they do, that's still okay. I'm desperate at this point, so any help would be greatly appreciated.Nevermind, I fixed the problem. I logged on as an administrator and deleted iTunes files. I then redownloaded the file as an administrator and the Store is working smoothly again!
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I only see a blank white screen when I try to open the itunes store.
I have an iMac running OS X 10.8.4 and cannot view the itunes store. My library shows but the store is a blank white screen. On my macbook at home with the same system it works fine.
Hi Jim,
I am having the same problem so I followed your advice and signed out, restarted, and signed back in. It let me look at my account in the itunes store but when I try to leave my account and go to the actual itunes store, it is still just a blank white screen. There are home, music, movies, etc. tabs. Movies and tv shows both have a black screen but the rest are white. Do you have any other suggestions? -
Gives the following error:
Process: iTunes [209]
Path: /Applications/iTunes.app/Contents/MacOS/iTunes
Identifier: com.apple.iTunes
Version: 10.5 (10.5)
Build Info: iTunes-10509941~1
Code Type: X86 (Native)
Parent Process: launchd [122]
Date/Time: 2011-10-20 16:06:16.467 -0500
OS Version: Mac OS X 10.6.8 (10K549)
Report Version: 6
Interval Since Last Report: 40702 sec
Crashes Since Last Report: 64
Per-App Interval Since Last Report: 2149 sec
Per-App Crashes Since Last Report: 4
Anonymous UUID: F11E4541-C646-46E0-893C-A4274E6BAB04
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Dyld Error Message:
Symbol not found: __CFURLStorageSessionGetDefault
Referenced from: /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
Expected in: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwo rk.framework/Versions/A/CFNetwork
Binary Images:
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0x99ef9000 - 0x99f01ff7 com.apple.DisplayServicesFW 2.3.0 (283) <48D94761-7340-D029-99E3-9BE0262FAF22> /System/Library/PrivateFrameworks/DisplayServices.framework/Versions/A/DisplayS ervices
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0x9a054000 - 0x9a0c2ff7 com.apple.QuickLookUIFramework 2.3 (327.6) <74706A08-5399-24FE-00B2-4A702A6B83C1> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuickLookUI.f ramework/Versions/A/QuickLookUI
0x9a0c3000 - 0x9a285feb com.apple.ImageIO.framework 3.0.4 (3.0.4) <027F55DF-7E4E-2310-1536-3F470CB8847B> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/ImageIO
0x9a286000 - 0x9a342fff com.apple.ColorSync 4.6.6 (4.6.6) <7CD8B191-039A-02C3-EA5E-4194EC59995B> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/ColorSync
0x9a343000 - 0x9a354ff7 com.apple.LangAnalysis 1.6.6 (1.6.6) <97511CC7-FE23-5AC3-2EE2-B5479FAEB316> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis
0x9a399000 - 0x9a39bff7 com.apple.securityhi 4.0 (36638) <38D36D4D-C798-6ACE-5FA8-5C001993AD6B> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.fr amework/Versions/A/SecurityHI
0xffff0000 - 0xffff1fff libSystem.B.dylib ??? (???) <ADF8138B-2384-2FC0-CCBF-C4721B53568A> /usr/lib/libSystem.B.dylib
Model: MacBook4,1, BootROM MB41.00C1.B00, 2 processors, Intel Core 2 Duo, 2.4 GHz, 2 GB, SMC 1.31f1
Graphics: Intel GMA X3100, GMA X3100, Built-In, 144 MB
Memory Module: global_name
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x88), Broadcom BCM43xx 1.0 (5.10.131.42.4)
Bluetooth: Version 2.4.0f1, 2 service, 12 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: FUJITSU MHY2160BH, 149.05 GB
Parallel ATA Device: HL-DT-ST DVDRW GSA-S10N, 6.81 GB
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8501, 0xfd400000
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8205, 0x1a100000
USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0229, 0x5d200000
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0x5d100000Doublechecking. Have you tried the iTunes Store loads partially or returns "Error 306" or "Error 10054" section in the Specific Conditions and Alert Messages: (Mac OS X / Windows) section of the following document?
iTunes: Advanced iTunes Store troubleshooting -
for a few weeks i have not been able to access the itunes store from the itunes on my laptop. every time i click on it it tells me it cannot access the store...not sure why. and says this: ITUNES HAS STOPPED WORKING a problem caused the program to stop working correctly. windows will close the program and notify if a solution is available.
I had this exact same problem. I found this fix and it worked for me.
Step 1:
Browse to C:\Program Files (x86)\Common Files\Apple\Apple Application Support and copy the filen named QTMovieWin.dll.
Step 2:
Browse and past that file into C:\Program Files (x86)\iTunes.
Hope this helps you. I wish I could remember where I saw this originally so I could thank them.
Good Luck.
Anthony -
When I selected the Itunes store on my win PC today-the program was closed by windows with windows saying there was a problem. I tried a couple of times and then uninstalled the itunes software and reinstalled it with the same results. The program has always worked before but I have not used it recently since the Ipad now receives it's software updates right off the router. I am running Win 7 with IE10. Anyone with the same problem?
My post has been viewed 24 times, and yet have had no answers. I have always like adobe products, however if this is the type of support they offer, I will never purchase another product of theirs. The issue I am having is the same issue many others have had, and yet no answer. Poor customer service!
-
When I open the application, there is one tab that says, "Connecting..." After several seconds, the program crashes and remains that way until I force quit the application. I tried restarting my computer. I also tried uninstalling and reinstalling firefox, and nothing worked.
I had the same problem. I went into software updates and updated security, and two other updates (can't remember exact updates) then restarted my macbook. My macbook wouldn't start!
I found information about restting the SMC (System Management Controller).
Unplug the power adapter.
Remove the battery.
Hold the power button down for 5 secs.
Reconnect the battery and power adapter.
Press the power button.
My Macbook started up and I opened up itunes and the itunes store opened up with images.
I think the resolution was the software updates, but I'm not 100% sure so I included every step that was made. -
I just got this macbook today refurbished as a starter mac. I have never used a mac before. One of the first things I tried to do after connecting to my wifi was log in to my itunes account on itunes. It said that it could not connect to the store and to check my network connectivity... I am online right now on it so what am I missing?
You have to understand the difference between an Update and an Upgrade.
An Update is a free change to add to the base code or as a bug fix within an existing Operating System. Such as the .11 added to 10.4.
An Upgrade is a complete new Operating System that must be purchased. Such as 10.5 Leopard to 10.6 Snow Leopard.
10.5 Leopard was based on Power PC code and was written for Power PC Macs with code added to allow it to run on Intel processors.
10.6 Snow Leopard has completely rewritten code and only runs on Intel Macs.
10.7 Lion used some 32 bit which allows it to run on Late 2006 through Early 2008 MacBooks and a lot of 64 bit code. -
Unable to open the iTunes store or download/update apps
When I try to open the iTunes store on my iPhone i get the error "cannot connect to iTunes store". When I try to download or update apps I get the loading bar on the app icon, but it never downloads. I contacted apple support and was told to check here. I have already restarted the phone several times. I have disabled and enabled wifi. I verified that the issue is not the wireless network, because I have this issue on 3 different networks as well as 3G. I also have no problems using safari, I am writing this post from my phone. I would love some suggestions to fix this.
Is iTunes endlessly saying "Accessing iTunes Store"? Or is something a bit different going on?
-
The App store application crashes whenever I try to open the application. What can I do?
The App store application crashes whenever I try to open the application. What can I do?
- Try restoring the iPod from backup
- Next restore to factory defaults/new iPod. -
Whenever I open the iTunes store, the home pages of all of the sections (Music, App Store etc.) are BLACK. They still have clickable hyperlinks, but I can't see what I'm clicking. Any pagess accessed through the drop-down menus (even iHelp) or by randomly clicking I can't see.
Thanks but it's just my desktop that doesn't see it though. My notebook sees it everytime, even at the same exact time that my desktop doesn't see it. For example yesterday when I was typing up this post, I was typing up the post on my notebook because my desktop didn't see the router. I don't think it has anything to do with the router actually, but I wanted to see if anyone on here has encountered this issue before. Other forums have similar issues but I've tried all of the fixes I found elsewhere and they didn't work.
Any other ideas?
Thanks! -
ITunes 8 keeps closing whenever i open the iTunes Store for more than 5 min
Whenever i access the itunes store after 5 min. it crashes or something and the images get distorted, sometimes it happens immediately i open the itunes store, then i can't access anything in itunes; which results to me closing itunes and restarting it and yet again the same thing happens when i go to the store.
HELPI did buy it long back! and now,I downloaded the free version and it requires me to buy it again to make it pro. and NO I dont have a copy of the application with me! I juz have the backup of the app data with me! and "
MoneyPad√ " is the trial version. The original version which was Rs.220 in India when i got it was named "MoneyPad" without the mathematical symbol. Please is there any way i could get that application back?? I purchased the application and i've got all rights to own it! and what do you mean by "App developers can remove their apps from the store at any time"? So Can I upload some stupid app claiming to be something else and costing around $100 and delete it as soon as someone purchases it?? -
For some reason when I open iTunes, and try to access the itunes store, help, my account, or anything else I get a message saying that I'm not connected to the internet, even when I know that I am. What's wrong?
Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US -
ITunes crashes every time I try to access the iTunes store
Anyone else getting the error below when opening the iTunes store? Happens every time I try to go the iTunes store home page. Interesting thing is I can still get App Store updates (for my iPod Touch) via iTunes, even though those are going to the store. One of the primary things I know is different in my environment is that I had to restore Java JDK 1.4 and 1.5 (I'm a Java developer and need those to do my work) so I undid Apple's stupid soft links that point 1.4 and 1.5 to 1.6. Even so, I've reverted my changes and it still doesn't work.
The one feature of this constant crashing is that I save money by not buying any music and apps on iTunes. Maybe the crashing is a feature...
Process: iTunes [50336]
Path: /Applications/iTunes.app/Contents/MacOS/iTunes
Identifier: com.apple.iTunes
Version: 9.1.1 (9.1.1)
Build Info: iTunes-9111101~2
Code Type: X86 (Native)
Parent Process: launchd [526]
Date/Time: 2010-04-28 08:53:14.485 -0400
OS Version: Mac OS X 10.6.3 (10D573)
Report Version: 6
Interval Since Last Report: 821311 sec
Crashes Since Last Report: 7
Per-App Interval Since Last Report: 509 sec
Per-App Crashes Since Last Report: 1
Anonymous UUID: 54595750-E747-4499-BDAA-343F7818241B
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 com.apple.CoreFoundation 0x9489dd04 CFRelease + 196
1 com.apple.JavaVM 0x1a26d4da CreateInstalledFrameworkJVMInformation + 407
2 com.apple.JavaVM 0x1a26a00c CreateListOfAllInstalledJVMs + 30
3 com.apple.JavaVM 0x1a26d147 CreateCompleteJVMListSortedByUserPrefsForTask + 90
4 com.apple.JavaVM 0x1a2694f3 JVMCreateJVMListOfCurrentArchitectureForTask + 20
5 com.apple.JavaPluginCocoa 0x1665da09 0x1665d000 + 2569
6 com.apple.JavaPluginCocoa 0x1665dbfe BP_CreatePluginMIMETypesPreferences + 102
7 com.apple.WebKit 0x905986f4 -[WebBasePluginPackage createPropertyListFile] + 52
8 com.apple.WebKit 0x90598665 -[WebBasePluginPackage pListForPath:createFile:] + 149
9 com.apple.WebKit 0x90597814 -[WebBasePluginPackage getPluginInfoFromPLists] + 436
10 com.apple.WebKit 0x9059704f -[WebPluginPackage initWithPath:] + 287
11 com.apple.WebKit 0x90596ed6 +[WebBasePluginPackage pluginWithPath:] + 70
12 com.apple.WebKit 0x90596dd0 -[WebPluginDatabase(Internal) _scanForNewPlugins] + 480
13 com.apple.WebKit 0x90596805 -[WebPluginDatabase refresh] + 101
14 com.apple.WebKit 0x90596595 +[WebPluginDatabase sharedDatabase] + 181
15 com.apple.WebKit 0x905964c5 -[WebViewFactory pluginsInfo] + 37
16 com.apple.WebCore 0x975e249a WebCore::PluginData::initPlugins() + 186
17 com.apple.WebCore 0x975e234a WebCore::PluginData::PluginData(WebCore::Page const*) + 74
18 com.apple.WebCore 0x975e22ba WebCore::Page::pluginData() const + 90
19 com.apple.WebCore 0x975e2211 WebCore::PluginArray::length() const + 17
20 com.apple.WebCore 0x975e2186 WebCore::jsPluginArrayLength(JSC::ExecState*, JSC::Identifier const&, JSC::PropertySlot const&) + 38
21 com.apple.JavaScriptCore 0x92c99bb8 JSC::JSValue::get(JSC::ExecState*, JSC::Identifier const&, JSC::PropertySlot&) const + 344
22 ??? 0x1dd090e0 0 + 500207840
23 com.apple.WebCore 0x97ac93a0 WebCore::JSPluginArray::~JSPluginArray() + 0
24 ??? 0x000007e9 0 + 2025
Thread 1: Dispatch queue: com.apple.libdispatch-manager
0 libSystem.B.dylib 0x923beb42 kevent + 10
1 libSystem.B.dylib 0x923bf25c dispatch_mgrinvoke + 215
2 libSystem.B.dylib 0x923be719 dispatch_queueinvoke + 163
3 libSystem.B.dylib 0x923be4be dispatch_workerthread2 + 240
4 libSystem.B.dylib 0x923bdf41 pthreadwqthread + 390
5 libSystem.B.dylib 0x923bdd86 start_wqthread + 30
Thread 2:
0 libSystem.B.dylib 0x923982fa machmsgtrap + 10
1 libSystem.B.dylib 0x92398a67 mach_msg + 68
2 com.apple.CoreFoundation 0x948ce00f __CFRunLoopRun + 2079
3 com.apple.CoreFoundation 0x948cd0f4 CFRunLoopRunSpecific + 452
4 com.apple.CoreFoundation 0x948d3034 CFRunLoopRun + 84
5 com.apple.iTunes 0x0034f21c 0x1000 + 3465756
6 libSystem.B.dylib 0x923c5a19 pthreadstart + 345
7 libSystem.B.dylib 0x923c589e thread_start + 34
Thread 3:
0 libSystem.B.dylib 0x92398342 semaphorewait_signaltrap + 10
1 libSystem.B.dylib 0x923c5eb8 pthread_condwait + 1089
2 libSystem.B.dylib 0x9240e42f pthreadcondwait + 48
3 com.apple.iTunes 0x0001ceb3 0x1000 + 114355
4 com.apple.iTunes 0x0001c407 0x1000 + 111623
5 libSystem.B.dylib 0x923c5a19 pthreadstart + 345
6 libSystem.B.dylib 0x923c589e thread_start + 34
Thread 4:
0 libSystem.B.dylib 0x923b7286 select$DARWIN_EXTSN + 10
1 com.apple.CoreFoundation 0x9490d82d __CFSocketManager + 1085
2 libSystem.B.dylib 0x923c5a19 pthreadstart + 345
3 libSystem.B.dylib 0x923c589e thread_start + 34
Thread 5:
0 libSystem.B.dylib 0x9245f46a accept$NOCANCEL$UNIX2003 + 10
1 libSystem.B.dylib 0x9245e342 accept + 32
2 com.apple.iTunes 0x003c942c 0x1000 + 3965996
3 com.apple.iTunes 0x0042c0f9 0x1000 + 4370681
4 com.apple.iTunes 0x0042c1c7 0x1000 + 4370887
5 libSystem.B.dylib 0x923c5a19 pthreadstart + 345
6 libSystem.B.dylib 0x923c589e thread_start + 34
Thread 6:
0 libSystem.B.dylib 0x9245f46a accept$NOCANCEL$UNIX2003 + 10
1 libSystem.B.dylib 0x9245e342 accept + 32
2 com.apple.iTunes 0x003c942c 0x1000 + 3965996
3 com.apple.iTunes 0x0042c0f9 0x1000 + 4370681
4 com.apple.iTunes 0x0042c1c7 0x1000 + 4370887
5 libSystem.B.dylib 0x923c5a19 pthreadstart + 345
6 libSystem.B.dylib 0x923c589e thread_start + 34
Thread 7:
0 libSystem.B.dylib 0x923982fa machmsgtrap + 10
1 libSystem.B.dylib 0x92398a67 mach_msg + 68
2 com.apple.CoreFoundation 0x948ce00f __CFRunLoopRun + 2079
3 com.apple.CoreFoundation 0x948cd0f4 CFRunLoopRunSpecific + 452
4 com.apple.CoreFoundation 0x948d3034 CFRunLoopRun + 84
5 com.apple.iTunes 0x0034f21c 0x1000 + 3465756
6 libSystem.B.dylib 0x923c5a19 pthreadstart + 345
7 libSystem.B.dylib 0x923c589e thread_start + 34
Thread 8:
0 libSystem.B.dylib 0x923982fa machmsgtrap + 10
1 libSystem.B.dylib 0x92398a67 mach_msg + 68
2 com.apple.CoreFoundation 0x948ce00f __CFRunLoopRun + 2079
3 com.apple.CoreFoundation 0x948cd0f4 CFRunLoopRunSpecific + 452
4 com.apple.CoreFoundation 0x948d3034 CFRunLoopRun + 84
5 com.apple.iTunes 0x0034f21c 0x1000 + 3465756
6 libSystem.B.dylib 0x923c5a19 pthreadstart + 345
7 libSystem.B.dylib 0x923c589e thread_start + 34
Thread 9:
0 libSystem.B.dylib 0x923982fa machmsgtrap + 10
1 libSystem.B.dylib 0x92398a67 mach_msg + 68
2 com.apple.CoreFoundation 0x948ce00f __CFRunLoopRun + 2079
3 com.apple.CoreFoundation 0x948cd0f4 CFRunLoopRunSpecific + 452
4 com.apple.CoreFoundation 0x948d3034 CFRunLoopRun + 84
5 com.apple.iTunes 0x0034f21c 0x1000 + 3465756
6 libSystem.B.dylib 0x923c5a19 pthreadstart + 345
7 libSystem.B.dylib 0x923c589e thread_start + 34
Thread 10:
0 libSystem.B.dylib 0x923982fa machmsgtrap + 10
1 libSystem.B.dylib 0x92398a67 mach_msg + 68
2 com.apple.CoreFoundation 0x948ce00f __CFRunLoopRun + 2079
3 com.apple.CoreFoundation 0x948cd0f4 CFRunLoopRunSpecific + 452
4 com.apple.CoreFoundation 0x948d3034 CFRunLoopRun + 84
5 com.apple.iTunes 0x0034f21c 0x1000 + 3465756
6 libSystem.B.dylib 0x923c5a19 pthreadstart + 345
7 libSystem.B.dylib 0x923c589e thread_start + 34
Thread 11: JavaScriptCore: FastMalloc scavenger
0 libSystem.B.dylib 0x923c6262 _semwaitsignal + 10
1 libSystem.B.dylib 0x923c5f1e pthread_condwait + 1191
2 libSystem.B.dylib 0x923c7bb8 pthreadcondwait$UNIX2003 + 73
3 com.apple.JavaScriptCore 0x92d623e6 ***::TCMalloc_PageHeap::scavengerThread() + 614
4 libSystem.B.dylib 0x923c589e thread_start + 34
Thread 12:
0 libSystem.B.dylib 0x923982fa machmsgtrap + 10
1 libSystem.B.dylib 0x92398a67 mach_msg + 68
2 com.apple.CoreFoundation 0x948ce00f __CFRunLoopRun + 2079
3 com.apple.CoreFoundation 0x948cd0f4 CFRunLoopRunSpecific + 452
4 com.apple.CoreFoundation 0x948d3034 CFRunLoopRun + 84
5 com.apple.iTunes 0x0034f21c 0x1000 + 3465756
6 libSystem.B.dylib 0x923c5a19 pthreadstart + 345
7 libSystem.B.dylib 0x923c589e thread_start + 34
Thread 13:
0 libSystem.B.dylib 0x923982fa machmsgtrap + 10
1 libSystem.B.dylib 0x92398a67 mach_msg + 68
2 com.apple.CoreFoundation 0x948ce00f __CFRunLoopRun + 2079
3 com.apple.CoreFoundation 0x948cd0f4 CFRunLoopRunSpecific + 452
4 com.apple.CoreFoundation 0x948d3034 CFRunLoopRun + 84
5 com.apple.iTunes 0x0034f21c 0x1000 + 3465756
6 libSystem.B.dylib 0x923c5a19 pthreadstart + 345
7 libSystem.B.dylib 0x923c589e thread_start + 34
Thread 14:
0 libSystem.B.dylib 0x923982fa machmsgtrap + 10
1 libSystem.B.dylib 0x92398a67 mach_msg + 68
2 com.apple.CoreFoundation 0x948ce00f __CFRunLoopRun + 2079
3 com.apple.CoreFoundation 0x948cd0f4 CFRunLoopRunSpecific + 452
4 com.apple.CoreFoundation 0x948d3034 CFRunLoopRun + 84
5 com.apple.iTunes 0x0034f21c 0x1000 + 3465756
6 libSystem.B.dylib 0x923c5a19 pthreadstart + 345
7 libSystem.B.dylib 0x923c589e thread_start + 34
Thread 15: Dispatch queue: com.apple.CFURLCACHEworkqueue
0 libsqlite3.dylib 0x904d23cf balance_nonroot + 2175
1 libsqlite3.dylib 0x904d1620 balance + 96
2 libsqlite3.dylib 0x904e783c sqlite3BtreeInsert + 1228
3 libsqlite3.dylib 0x9053e30d sqlite3VdbeExec + 9421
4 libsqlite3.dylib 0x90548857 sqlite3_step + 1639
5 com.apple.CFNetwork 0x91dc1e8f _CFURLCache::StepSQLStatementToCompletion(sqlite3stmt*, long) + 35
6 com.apple.CFNetwork 0x91dc0e89 _CFURLCache::ExecuteSQLInsert(CFCachedURLResponse const*, __CFString const*, _CFURLRequest const*) + 1395
7 com.apple.CFNetwork 0x91daa959 ProcessCacheTasks(__CFURLCache*) + 484
8 com.apple.CFNetwork 0x91daa1ba _CFURLCacheTimerCallback(void*) + 211
9 com.apple.CFNetwork 0x91dc07c7 _CFURLCacheCreate_block_invoke3 + 65
10 libSystem.B.dylib 0x923ccc58 dispatch_source_latch_andcall + 62
11 libSystem.B.dylib 0x923bfb92 dispatch_sourceinvoke + 210
12 libSystem.B.dylib 0x923be719 dispatch_queueinvoke + 163
13 libSystem.B.dylib 0x923bec55 dispatch_queuedrain + 258
14 libSystem.B.dylib 0x923be6a8 dispatch_queueinvoke + 50
15 libSystem.B.dylib 0x923be4be dispatch_workerthread2 + 240
16 libSystem.B.dylib 0x923bdf41 pthreadwqthread + 390
17 libSystem.B.dylib 0x923bdd86 start_wqthread + 30
Thread 16:
0 libSystem.B.dylib 0x923982fa machmsgtrap + 10
1 libSystem.B.dylib 0x92398a67 mach_msg + 68
2 com.apple.CoreFoundation 0x948ce00f __CFRunLoopRun + 2079
3 com.apple.CoreFoundation 0x948cd0f4 CFRunLoopRunSpecific + 452
4 com.apple.CoreFoundation 0x948d3034 CFRunLoopRun + 84
5 com.apple.iTunes 0x0034f21c 0x1000 + 3465756
6 libSystem.B.dylib 0x923c5a19 pthreadstart + 345
7 libSystem.B.dylib 0x923c589e thread_start + 34
Thread 17:
0 libSystem.B.dylib 0x923bdbd2 _workqkernreturn + 10
1 libSystem.B.dylib 0x923be168 pthreadwqthread + 941
2 libSystem.B.dylib 0x923bdd86 start_wqthread + 30
Thread 18:
0 libSystem.B.dylib 0x923bdbd2 _workqkernreturn + 10
1 libSystem.B.dylib 0x923be168 pthreadwqthread + 941
2 libSystem.B.dylib 0x923bdd86 start_wqthread + 30
Thread 19:
0 libSystem.B.dylib 0x923982fa machmsgtrap + 10
1 libSystem.B.dylib 0x92398a67 mach_msg + 68
2 com.apple.CoreFoundation 0x948ce00f __CFRunLoopRun + 2079
3 com.apple.CoreFoundation 0x948cd0f4 CFRunLoopRunSpecific + 452
4 com.apple.CoreFoundation 0x948ccf21 CFRunLoopRunInMode + 97
5 com.apple.Foundation 0x91721434 +[NSURLConnection(NSURLConnectionReallyInternal) _resourceLoadLoop:] + 329
6 com.apple.Foundation 0x916e88dc -[NSThread main] + 45
7 com.apple.Foundation 0x916e888c _NSThread__main_ + 1499
8 libSystem.B.dylib 0x923c5a19 pthreadstart + 345
9 libSystem.B.dylib 0x923c589e thread_start + 34
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0x9489dc4d ecx: 0x0016c5d0 edx: 0x00000001
edi: 0x1b9711a0 esi: 0x00000000 ebp: 0xbfffccc8 esp: 0xbfffccb0
ss: 0x0000001f efl: 0x00000246 eip: 0x9489dd04 cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
cr2: 0x579c8000
Binary Images:
0x1000 - 0xc48fe8 com.apple.iTunes 9.1.1 (9.1.1) <DD579DA9-3B98-7E41-0654-34CC0E85FA6D> /Applications/iTunes.app/Contents/MacOS/iTunes
0xe8b000 - 0xe93ff7 com.apple.ipodsynchronization 3.0 (116) <B41B2240-34E9-4A5E-A210-F02D99E3C00E> /System/Library/PrivateFrameworks/iPodSync.framework/Versions/A/iPodSync
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0x938fa000 - 0x93a06ff7 libGLProgrammability.dylib ??? (???) <CA0A975B-2BEE-44E7-CFA6-8105CFE6FE00> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgramma bility.dylib
0x93a07000 - 0x93a07ff7 com.apple.Accelerate.vecLib 3.6 (vecLib 3.6) <1DEC639C-173D-F808-DE0D-4070CC6F5BC7> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/vecLib
0x93a08000 - 0x93a2cff7 libJPEG.dylib ??? (???) <EDA86712-F49C-760C-BE55-9B899A4A5D1B> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libJPEG.dylib
0x93a2d000 - 0x93a5eff3 libTrueTypeScaler.dylib ??? (???) <F6A32C01-CD82-54F6-218E-0406D40D1D9A> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libTrueTypeScaler.dylib
0x93a5f000 - 0x93c41fff com.apple.imageKit 2.0.3 (1.0) <56AE34CD-4406-8AA2-DDBF-DBF902BD0E0A> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/ImageKit.fram ework/Versions/A/ImageKit
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0x94198000 - 0x941a3ff7 libGL.dylib ??? (???) <EAD85409-9036-831B-C378-E50780305DA6> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
0x943aa000 - 0x943abff7 com.apple.MonitorPanelFramework 1.3.0 (1.3.0) <0EC4EEFF-477E-908E-6F21-ED2C973846A4> /System/Library/PrivateFrameworks/MonitorPanel.framework/Versions/A/MonitorPane l
0x943ac000 - 0x943c0fe7 libbsm.0.dylib ??? (???) <14CB053A-7C47-96DA-E415-0906BA1B78C9> /usr/lib/libbsm.0.dylib
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0x94401000 - 0x9440dff7 libkxld.dylib ??? (???) <13F26BB6-C2F7-9D74-933E-09AD8B509ECD> /usr/lib/system/libkxld.dylib
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0x94427000 - 0x94519ff7 libcrypto.0.9.8.dylib 0.9.8 (compatibility 0.9.8) <7482933B-4AF6-ED55-AD72-4FBD1E134958> /usr/lib/libcrypto.0.9.8.dylib
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0x947f7000 - 0x9483aff7 libGLU.dylib ??? (???) <CE02968E-930D-E63B-7B21-B87205F8B19A> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
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0x968b3000 - 0x96bd7fef com.apple.HIToolbox 1.6.2 (???) <F5F99E78-5377-DD54-6138-9FC84467F938> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox
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0x97082000 - 0x9709dff7 libPng.dylib ??? (???) <929FE8EE-277D-F6EB-D672-E6F4CEBF1504> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libPng.dylib
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0x97d47000 - 0x97d8dff7 libauto.dylib ??? (???) <85670A64-3B67-8162-D441-D8E0BE15CA94> /usr/lib/libauto.dylib
0x97d8e000 - 0x97d9cfe7 libz.1.dylib 1.2.3 (compatibility 1.0.0) <82B2C254-6F8D-7BEA-4C18-038E90CAE19B> /usr/lib/libz.1.dylib
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0x97e40000 - 0x97e44ff7 libGFXShared.dylib ??? (???) <286F466C-2856-B579-B87F-4E9A35C80263> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.d ylib
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0x991da000 - 0x99290fff libFontParser.dylib ??? (???) <5935E105-1E45-886C-6420-C1CCA886C375> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontParser.dylib
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0x99489000 - 0x994c1ff7 com.apple.LDAPFramework 2.0 (120.1) <001A70A8-3984-8E19-77A8-758893CC128C> /System/Library/Frameworks/LDAP.framework/Versions/A/LDAP
0x994c2000 - 0x994c3ff7 com.apple.TrustEvaluationAgent 1.1 (1) <6C04C4C5-667E-2EBE-EB96-5B67BD4B2185> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/Tru stEvaluationAgent
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0x99533000 - 0x99604fe3 ColorSyncDeprecated.dylib 4.6.0 (compatibility 1.0.0) <0A608513-31AD-D533-8386-10245FD62057> /System/Library/Frameworks/ApplicationServices.framework/Frameworks/ColorSync.f ramework/Versions/A/Resources/ColorSyncDeprecated.dylib
0x99605000 - 0x996cffef com.apple.CoreServices.OSServices 357 (357) <764872C3-AE30-7F54-494D-4BA3CE4F4DFB> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServi ces.framework/Versions/A/OSServices
0xffff0000 - 0xffff1fff libSystem.B.dylib ??? (???) <06A5336A-A6F6-4E62-F55F-4909A64631C2> /usr/lib/libSystem.B.dylib
Model: MacPro1,1, BootROM MP11.005C.B08, 4 processors, Dual-Core Intel Xeon, 2 GHz, 4 GB, SMC 1.7f10
Graphics: NVIDIA GeForce 7300 GT, NVIDIA GeForce 7300 GT, PCIe, 256 MB
Memory Module: global_name
AirPort: spairportwireless_card_type_airportextreme (0x14E4, 0x87), Broadcom BCM43xx 1.0 (5.10.91.27)
Bluetooth: Version 2.3.1f4, 2 service, 19 devices, 1 incoming serial ports
Network Service: Built-in Ethernet 1, Ethernet, en0
PCI Card: NVIDIA GeForce 7300 GT, Display, Slot-1
Serial ATA Device: ST3250820AS P, 232.89 GB
Serial ATA Device: WDC WD10EACS-00D6B1, 931.51 GB
Serial ATA Device: ST3320620AS, 298.09 GB
Serial ATA Device: WDC WD10EACS-14ZJB0, 931.51 GB
Parallel ATA Device: OPTIARC DVD RW AD-7170A, 2.91 GB
USB Device: Hub, 0x0409 (NEC Corporation), 0x005a, 0xfd400000
USB Device: Back-UPS XS 1300 LCD FW:836.H5 .D USB FW:H5, 0x051d (American Power Conversion), 0x0002, 0xfd430000
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8206, 0x5d200000
USB Device: Microsoft Wireless Optical Desktop® 1.00, 0x045e (Microsoft Corporation), 0x008a, 0x3d100000
FireWire Device: built-in_hub, Up to 800 Mb/sec
FireWire Device: 1394 Storage Front Panel*, Maxtor, Up to 400 Mb/secRemoving the old JVMs (much to my disliking) solved this problem. I don't know why in the world Apple thinks Java 1.6 is the same as Java 1.5.
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Connection failed whenever I try to access the App Store
Whenever I try to access the App Store from my iMac, after a second or two I just get 'Connection failed.'
It isn't my password or login as I am able to access this perfectly from my iPad and iPhone.
What I have tried:
Different connections (ethernet/wireless)
Connecting to iTunes first (this works fine), then going into the App Store and trying it again
Deleting ~/Library/Preferences/com.apple.appstore.plist, ~/Library/Preferences/com.apple.storeagent.plist, ~/Library/Caches/com.apple.appstore/Cache.db
pretty much everything on "connection failed" mac app store
I am using Mavericks 10.9 if that is any help.
ThanksTo give some more information:
In the console app I had a look at some of the messages I am getting when I try to access the app store. I get 20-odd lines of:
02/08/2014 12:29:40.000 kernel[0]: Sandbox: App Store(1017) deny file-write-data /private/var/db/mds/system/mds.lock
Anyone know what this means? Obviously I am being denied access to something! I have only had this Mac for a few days and don't profess to be that knowledgable about them at all so any info is appreciated.
Thanks
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