Whenever I update my iPhone software, it asks me to sign in to iCloud with an old email address. My other devices all have the correct address. How can I get the correct address for my iPhone? The only Apple ID that works for logging in is my new one.

To change the iCloud ID you have to go to Settings>iCloud, tap Delete Account, provide the password for the old ID when prompted to turn off Find My iPhone (if you're using iOS 7), then sign back in with the ID you wish to use. If you don't know the password for your old ID, or if it isn't accepted, go to https//appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID. Tap edit next to the primary email account, tap Edit, change it back to your old email address and save the change. Then edit the name of the account to change it back to your old email address. You can now use your current password to turn off Find My iPhone on your device, even though it prompts you for the password for your old account ID. Then go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud). Next, go back to https//appleid.apple.com and change your primary email address and iCloud ID name back to the way it was. Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.

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HT204053 I created a new apple id because the previous one no longer exists as email (domain had to be cancelled). I keep seeing the old one pop up in my iPhone for which I don't remember the password. How can I get rid of it???

I created a new apple id because the previous one no longer exists as an email (domain had to be cancelled). I keep seeing the old one pop up in my iPhone for which I don't remember the password. How can I get rid of it??? Or how can I reset the password if the email doesn't exist??? I also tried answering a question (my date of birth) but it says it's wrong.
I'm really frustrated with the apple id!!!
Frustrated!!!

In one of the help pages for managing your Apple ID (http://support.apple.com/kb/HE40), it shows two separate sections, one for Apple ID and one for Primary Email address. When I go to manage my Apple ID, I see only a single section for both. Can the two be 'separated', especially when you face the situation of having to discontinue your email address for some reason?
I also noticed that when navigating to Apple ID Support Communities, it shows my nickname 'dishdy'. How and when did I insert this? In the current sequence for creating an Apple ID I don't see this. In my current profile I don't see this.
In any case, I have freed myself from my previous Apple ID (@artemis.it) on my iPhone.
Thanks for your help.

HT204053 If I have an apple ID for myself and my wife has just got a iPhone for the first time how can she get the same apps as I have for my iPhone and iPad

If I have an apple ID for myself and my wife has just got a iPhone for the first time how can she get the same apps as I have for my iPhone and iPad by getting it off my iCloud?

She can't from iCloud without setting up your iCloud account on her phone. But just sync the same apps from your iTunes Library on your computer to her phone.
Your wife should setup her own iCloud account - which is separate to the iTunes Store accounts.

I cannot play some songs on itunes, I get a prompt for an old email address which not longer exists and I don't know the password. HOw can I get them authorized to my new email address and password?

I cannot play some songs on itunes, I get a prompt for an old email address which no longer exists and I don't remember the password. How can I get these tunes transferred to my new email address and password?

In one of the help pages for managing your Apple ID (http://support.apple.com/kb/HE40), it shows two separate sections, one for Apple ID and one for Primary Email address. When I go to manage my Apple ID, I see only a single section for both. Can the two be 'separated', especially when you face the situation of having to discontinue your email address for some reason?
I also noticed that when navigating to Apple ID Support Communities, it shows my nickname 'dishdy'. How and when did I insert this? In the current sequence for creating an Apple ID I don't see this. In my current profile I don't see this.
In any case, I have freed myself from my previous Apple ID (@artemis.it) on my iPhone.
Thanks for your help.

I got a new Apple ID and idk how to change it on iCloud. It asks me to sign in but it uses my old email. What do I do? I have a iPhone 4. With the latest iOS

I have a new Apple ID and I can't change it for my iCloud. It keeps asking me to sign into iCloud with my old email address an it doesn't work because I changed it. What do I do ?

To change the iCloud ID you have to go to Settings>iCloud, tap Delete Account, provide the password for the old ID when prompted to turn off Find My iPhone, then sign back in with the ID you wish to use. If you don't know the password for your old ID, or if it isn't accepted, go to https//appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID. Tap edit next to the primary email account, tap Edit, change it back to your old email address and save the change. Then edit the name of the account to change it back to your old email address. You can now use your current password to turn off Find My iPhone on your device, even though it prompts you for the password for your old account ID. Then go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud). Next, go back to https//appleid.apple.com and change your primary email address and iCloud ID name back to the way it was. Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.

Updated to an iphone 4s from iphone 4. Did backup and sync but some apps have not been copied to the 4s although they do show up on the iphone4. How can I get my missing apps?

Updated to an iphone 4s from iphone 4. Did backup and sync but some apps have not been copied to the 4s although they do show up on the iphone4. How can I get my missing apps?

Download Past Purchases
http://support.apple.com/kb/HT2519
Log into iTunes using the account the Purchase was made with... Click on Buy... and a notice will come up saying you already have it... do you wish to download it again... Click Yes...

HT1766 I purchased an iPad air and chose a backup from my iPhone 5s. The only issue is only 30 of my photos downloaded to my iPad and none of the music. How can I get all items on the iPad?

I purchased an iPad air and chose a backup from my iPhone 5s. The only issue is only 30 of my photos downloaded to my iPad and none of the music. How can I get all items on the iPad?

you are using I tunes as the middle man for this back up, right?
When you plug in the pad to i tunes, give it a unique name, like my pad. I tune may be thinking it is talking to your phone. It will keep track of what you what on each device. Then plug your phone back in, and make sure your photos are uploaded to the computer - in i photo if you are using a mac, or in whatever photo program you are using on a windows device. You also want to make sure you have uploaded to the computer all of your music.
Once you get all that stuff there, plug the pad back in, and go through each of the tabs - selecting the music, photos etal that you want on the pad, then resync.

I made a purchase from an app on my iPhone, I was charged twice but I only received the product once, how can I get a refund?

I made a purchase from an app on my iPhone, I was charged twice but I only received the product once, how can I get a refund?

Hi .
Click here > How to report an issue with Your iTunes Store purchase
And explain that you were charged twice here > Apple - Support - iTunes Store - Contact Us

My sent messages in outlook for mac suddenly stopped syncing with my iPhone and iPad, all other folders work correctly. How can I get them to start syncing again?

My sent messages in outlook for mac suddenly stopped syncing with my iPhone and iPad, all other folders work correctly. How can I get them to start syncing again?

You can disable the Adobe Reader plugin in Firefox (Tools > Add-ons > Plugins) and use the external Adobe Reader application or Preview application instead.
*Firefox > Preferences > Applications > Adobe PDF document : Use Adobe Reader
PDF files may also be found under another entry like Portable document.
*https://support.mozilla.org/kb/change-firefox-behavior-when-open-file

I have several pdfs on my iPad in iBooks. My iPhone shows only the categories, none of the documents. How can I get my iPhone to also show the documents that are on my iPad?

I have several pdfs on my iPad in iBooks. My iPhone shows only the categories, none of the documents. How can I get my iPhone to also show the documents that are on my iPad?

You will need to connect your iPad to your computer's iTunes and do File > Devices > Transfer Purchases to copy them over to your computer (that will copy PDFs and epubs that are in the iBooks app, not just actual ibooks), and you can then sync them to your iPhone. Or you might be able to open each PDF in iBooks on your iPad and use the share icon to email them to yourself and then use 'open in' in the Mail app on your iPhone to copy them to its iBooks app (if the PDF is protected then you may not get the email option via the share icon).
The Settings > iBooks > Sync Collections setting doesn't copy items between devices, it just means that it a bookor PDF is on both devices and you move it into a collection on one device then it will be moved into the same collection on the other device

Got a new iPhone that I've been using for about a month now, so the question is how can I get the pictures from my old iPhone and keep the pictures I have on the new iPhone?

Got a new iPhone that I've been using for about a month now, so the question is how can I get the pictures from my old iPhone and keep the pictures I have on the new iPhone?

Connect old iPhone to computer and save the pictures on computer.
Connect new iPhone and sync the pictures to your new iPhone.

How can I get auto correct to recognize a name used very often? It is in my address book but auto correct does t recognize it?

How can I get auto correct on my iPhone 4 to recognize a name that is already in my address book? It doesn't recognize it and offers no suggestions.

The cleanest way to get things straight now and as you proceed into the future with Time Machine is to start over. If the new machine is setup the way you want and has all the data placed onto it I suggest you erase and re-format the TM backup device and start a Full initial TM backup.
I believe this will pay dividends now and over time and avoid future problems for you. Jst before going to bed crank up the Full TM backup and it will be all done by morning time.

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Are they still listed on your device when you go to Settings>iCloud>Storage>Numbers? If so, they should still be in iCloud but you may need to contact support to find out why the Numbers app isn't able to access them: http://www.apple.com/support/icloud/contact/.

How can I get into updates in the app store on my ipod touch. I am told that it cannot connect to the itunes store, How can I get into updates in the app store on my ipod touch. I am told that it cannot connect to the itunes store

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See thes previous discussions:
App Store Updates (but only Updates)...: Apple Support Communities
Apps suddenly don't update: Apple Support Communities

I can't get FaceTime or iMessage to connect, I enter valid password (tested and works for Apple account) and it won't connect. I have checked all settings, upgrades iOS to 8.3 rebooted, changed Apple acount PW still wont connect. My internet connecti

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This is an ongoing problem as you will see by searching the forum.
Out of curiosity, do you have 2 step verification enabled? It was recently extended to include iMessage & FaceTime & I'm wondering if it might be causing some of the issues that some users are experiencing.

Whenever I update my iPhone software, it asks me to sign in to iCloud with an old email address. My other devices all have the correct address. How can I get the correct address for my iPhone? The only Apple ID that works for logging in is my new one.

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