Where can I get fix for TID3456911 (Virtual Office password issue)

Question

We currently experience the problem described in Document ID 3456911
(Novell Virtual Office - "your password has expired" popup) located on the
novell knowledgebase
(http://www.novell.com/support/search...200%2032504829).
As described in the resolution section, a "fix is available by request".
Does anyone knows how to request such fix to the development team?
Thanks
Py

Answer 1

Hello,
The problem that I had with VO was that when you would log in as the
admin, it would say that you needed to change the password. I didn't want
to change the admin password. I just restarted Apache and Tomcat and the
problem went away.
When I researched the problem I found that password policies in iManager
PasswordsPolicies over ride any password policies set in Console1.
If you upgraded to NetWare 6.5 from an earlier version and used Universal
Password (Usually to sync eDir and Mac Passwords) , you may need to to
delete the policies and recreate them.
I found that there wasn't an expire Policy for my admin user and once I
restarted the server it no longer said that the password was expired and
let the admin login.
Hope this helps,
Warren