WHERE IS CREATIVE SUPPORT AND FIRMWARE FOR THEIR PRODUCTS???????

@WHERE IS CREATIVE SUPPORT AND FIRMWARE FOR THEIR PRODUCTS??I swear I can't believe Creative is getting away with what they are doing. I can't tell you the amount of people that are infuriated with this company. Creative seems to be more concerned with releasing a hundred versions of the same type of mp3 player instead of supporting the mp3 players they've already released. I have owned multiple Creative products including soundcards and mp3 players. The lastest one- the Creative X-FI(with wireless lan) is one of the glitchiest players I've ever owned yet their last firmware update was 2 years ago- 2 YEARS!!
!!! I've had it with this ridiculous company. They would be the envy of Apple if they could only get their customer support together instead they'd much rather watch their customer base slowly evaporate.
Dave

I TOTALLY agree. Not only does their product support blow, so does their customer support. I can't find anywhere to contact these people regarding my warranty return status. I have typed the RMA info in for 3 days now and all I receive is an internal error! WTF :angry:
The contact us link is just another link back the same options on the page. SO "contact us" really means "Good luck clicking around in a circle until you give up." I really hope that they send me my product back, lord knows I can't track its status anymore.
This will be the LAST thing I ever purchase from Creative until I've heared that they have gotten their act together.

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