Where is my 1st generation ipod nano replacement?

I sent in two 1st generation ipod nanos that qualified for the replacement program. I received one two weeks after I sent both in, through fedex. I'm still waiting for the second one, and it's been 3 months already. The website said it takes up to 6 weeks. I haven't received any emails or messages relate to this problem. Fedex received both ipods and I still have the receipt to prove it. What's going on?

I called apple and tried to find out what happened. Turns out everything was going smoothly until it reached their end. I tracked it with fedex and it said it was delivered to a city in california. The guy I was talking to said apple would get back to me in a couple of days, because they, "have to set up an investigation". It's been a week and 3 days. I'm a big apple fan, but this whole situation is really disappointing.

Similar Messages

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    Rkid001 wrote:
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    Instead of calling Apple Care, call Apple Customer Relations (1-800) 275-2273.  Wait for a human to come on the line and ask politely and firmly that you want to be transferred over to the Customer Relations department.

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  • I sent back 1st generation ipod nano in 01/16/2012

    sent back 1st generation ipod nano in 01/16/2012,why i didn't recevied any replacement???

    Key dates for my Product:
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    January 7, 2012: Issue identified
    Status:
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    Message was edited by: badrubberpiggy25

    good luck with that

  • Trying to install 1st generation iPod Nano on Windows 7 OS laptop.

    When trying to open i Tunes installed from my original software CD, I get a message ""The files 'i Tunes Library.itl' cannot be read because it was created by a newer version of i Tunes." I have a 1st generation iPod Nano and a Windows 7 OS laptop. The newer i Tunes wouldn't work with my iPod (said it was corrupted), and when I restored the ipod, my CD-DVD quit working and I had to do a system restore to fix that. Now I am trying to get my ipod working with my PC again and get the above message. What do I need to do to get everything working together?

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  • 1st Generation iPod nano

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    Does the battery charge properly?  If not, Apple has an iPod exchange program for products with defective batteries.

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    Hey everyone,
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    I have an actual 1st generation ipod and am having a similar problem. I had a windows based laptop, which my nano worked on. When I bought my iMac in December '07, I reformatted my ipod to use with my mac. After restoring my ipod, I added some songs and used it for a few days before I got a message telling me that I must restore my ipod. I don't know why the message appeared, but I connected my ipod and restored it again. After that, however, my Mac no longer recognized my ipod in Disk Utility, iTunes, or Finder. I've tried using other Macs, no luck, Windows computers (which actually recognize that something is connected, but it doesn't know what), but nothing seems to work. My ipod turns on fine, I can do everything except add/remove music. It will charge if I plug it in, the entire menu system works. I've done the all the tests in Diagnostic mode and everything seems to be fine, but it still doesn't work. >.<
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    I have a 1st generation iPod nano that was given to me - I want to delete the current music and sync my own iTunes - help!

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    I just recently received a free 1st generation 1GB iPod nano from a friend because they couldn't get it to work. I figured I'd take a crack at it and hopefully get a working, free iPod out of the deal...
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    Thinking maybe it’s just a “PeeCee” thing I dug out my old PowerBook G4 running the ancient Mac OS 10.2. Keep in mind this thing only has a 400 MHz G4 processor, 512MB RAM, 30GB hardrive, and USB 1.1 ports. The iPod nano wouldn’t even give a hint that it existed when I plugged it in.
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    Nope I have not figured anything out since I posted this. The closest answer I've found is that it's the internal USB controller which has gone bad. If that's the case than there is really nothing more I can do.
    I did find one opening and that was the diagnostic screen. You get to it by holding down the Menu and Center buttons, as soon as the iPod resets hold down the Left and Center buttons, the iPod will beep and then it will go to a diagnostic screen. Maybe somewhere in there you can find the problem I don't know how to use it though.

  • 1st Generation iPod nano won't sync

    I've had my first generation iPod nano since April of 2006, and I've only had pretty minor problems with it.
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    PLEASE HELP!

    Is your sisters xHD connected to your PC permanently? I suspect not, and I also suspect that your iTunes install isn't set to copy the files over when you add new music to iTunes.
    You need to go into your iTunes settings and tell it to keep your music library organized ( it will copy all the music to your default directory) and to copy music when adding to your library.
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    You don't need to burn to back-up your music - resetting your Nano won't delete the music from your hard drive. But, you should copy it to either an xHD or another location on your HD as a temporary measure.

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