Where is my service?

My landline connection has been down for 10 days now and no engineer has attended the fault yet despite multiple (false) promises from the BT service desk. Apparently there are still 60 other faults ahead of me in the queu. I consider it to be a disgrace that it takes more than 10 days for an engineer to attend to a fault in a city like Aberdeen.

Hi Koos,
I can totally understand your frustration. If you email me your BT account details along with a link to this thread. I will take a look at this to see what is going on.
Cheers
Paddy,
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

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