Where is the serial number to install elements 13 on my PC

I can't find the 24 digit serial number to install elements 13 on my PC

Please refer to: https://helpx.adobe.com/x-productkb/global/find-serial-number.html
Regards
Rajshree

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If you registered PSE before, go to the main page of adobe.com, sign in and go to your account and you should find the serial number there in your purchases.

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Deathstalker,
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It's not on the DVD packet or on the box.

When I bought Elements 11 at Best Buy in the US, there was a redemption-code on the box that I had to type into a website, that was also specified on the box, to get the serial number:
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I am trying to get the serial number to install elements 12. Have entered the redemption code but the redeem button does not activate.

You should try using a different browser if the one you are using is not working with the interface properly. Below is a link to a help document that might provide some helpful tips if you continue to have a problem.
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http://helpx.adobe.com/x-productkb/global/redemption-code-help.html

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DTebar wrote:
My Photoshop Elements 11 came with my Toshiba Qosmio. The Photoshop is freezing recently. How to reinstall? Where's the serial number?
Toshiba must have or should have provided you with a CD/DVD and seril number with the machine. however, if PSe is freezing then the first thing you need to try is to reset it to default settings. This can be done in two ways but the easiest ay to do is to go to (I am mentioning only the one method here):
<C:\Users\username\AppData\Roaming\Adobe\Photoshop Elements\11.0\Editor>
Find the file called: Adobe Photoshop Elements 11 Prefs.psp and rename it to: Adobe Photoshop Elements 11 Prefs.old
For username you need to insert the correct username or Windows profile name. Also, when you are doing this, make sure PSE is closed completely i.e. you should not have it open to do any work.
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Have you tried going to http://www.adobe.com/go/getserial/ and entering your redemption code? You can find more details regarding the redemption code process at Serial number retrieval process FAQ | Point-of-sale activation products - http://helpx.adobe.com/x-productkb/policy-pricing/serial-number-retrieval-process-faq.html.

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If you originally registered your product you can log-in with your Adobe ID and browse your purchase history. From the top left of this web page click the red Adobe logo and choose Manage Account.

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Copied from the support site.
Complimentary software support provides either telephone, email, or chat support for installation, launch, or reinstallation (not including data recovery) when your hardware configuration meets the minimum system requirements for the software. See the support-related materials included with your Apple product for more information.
Where did you purchase your iWork package?
If you have checked and double-checked within the box and all included materials within the box and no serial number is included, you need to contact AppleCare for your complimentary software support or the retailer where you purchased the product to inform them to request an exchange.
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Title pretty much says it all.
I am new to Creative Cloud - and this forum, etc.
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@ didjunior:
Hi. Sorry, but I don't have any good news for ya.
My issue has been resolved, however - it was due to a lengthy chat I had online with an Adobe Associate.
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Please go through the link below and check.
http://helpx.adobe.com/x-productkb/global/find-serial-number.html
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Where is the serial number to install elements 13 on my PC

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