Which components need to be monitored for a productive BO Enterprise XI 3.1

Question

Dear colleagues,
we will start soon with a productive BO Enterprise XI 3.1 system. We do not have detailed information which components need to be monitored in a productive system. Is there any experience or are there documents available which give a hint? Many thanks in advance for help.
Best regards,
       Detlef Kreiss (HP Outsourcing services)

Answer 1

For services, you need to monitor the Server Intelligence Agent (SIA) and Tomcat (if you're deploying on Java.)  Unlike the pre-3.0 versions of XI, these are the only two processes that run as services.  Everything else is managed by the SIA.
Other than that you need to go to the Central Management Console (CMC) and monitor CMS, File Repository Servers, and whatever other components that you use (Crystal, WebI, etc.)
If you're using WebI and installing the base version of 3.1 without any fix packs or without SP2, you'll need to monitor the Web Intelligence Processing Server processes - there is an issue that will cause them to hang.  You can tell they're hung if they're either stopped in the CMC and wont start or if they're in "Starting" status but they never actually start.  The work-around is to stop them in the CMC then go to Task Manager on the report server and stop all of the "webiprocessingserver" processes, then start them again in the CMC.
-Dell