While most can open my .pdf attachments, I have one client who cannot.  However, they can if sent from another person in my office.  I am  using Adobe Reader X1.  Can anyone help?

While most can open my .pdf attachments to emails, I have one client who cannot.  However, they can open and read if sent from another person in my office who using the same Program as I do.  I am  using Adobe Reader X1.  Can anyone help?

What is the operating system on that problem machine?  Reader XI version?  Email client?
What exactly means "cannot"?

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