While trying to convert pdf to word--keep getting message "an error occurred while trying to access the service" Could I get some help please?
Could I get some help with this?
Hi Shelly,
Are you trying to log in to ExportPDF from Reader? If so, please make sure that you have the most current version by choosing Help > Check for Updates in Reader. You should be using version 11.0.07 (Mac OS) or 11.0.08 (Windows)--earlier versions caused this sign-in error that you're seeing.
Let us know how it goes!
Best,
Sara
Similar Messages
-
When trying to convert PDF to Word I get message "An Error occurred while trying to access this Service" Never had problems before how can it be fixed??
It appears that you have a subscription to one of Adobe's online subscription sersvices.
Here, you have a user-2-user forum for users of the free desktop PDF viewer Adobe Reader.
Some resources for following up with question about Adobe online services.
To contact support for acrobat.com subscription services:
https://www.acrobat.com/misc/en/contact-support.html
Other links to support:
http://helpx.adobe.com/contact.html
http://helpx.adobe.com/support.html
contact Adobe Customer Care on Twitter @AdobeCare.
Phone support (for a fee - have credit card ready)
800-833-6687, Mon - Fri, 5AM - 7PM PT
Be well... -
have been using convertor form more than a year now to convert pdf to word documents
have started to get message 'an error occurred while signing in'
Help please ??This email is in response to support case #0185407323 submitted by Lowell Peterson.
I keep submitting the same problem and keep getting exactly the same response, which is not helpful. My problem is this: for over a year I have been converting .pdf documents to Word by clicking on Tools with a .pdf document open in Adobe Reader, then clicking on Convert. After a brief waiting signal, I am told to download and save the document. Perfect. But recently, every time I try to do exactly the same thing I get the message that says, "An error occurred while signing in."
I have followed this advice multiple times:
Do you get that error when you try to convert a file from within Reader? If so, please try this:
Choose Edit > Preferences (Windows) or Adobe Reader > Preferences (Mac OS).
Click Adobe Online Services on the left side.
Sign out of our Adobe ID and sign back in.
Try to convert your document again.
THIS PROCESS DOESN'T CHANGE ANYTHING. I JUST KEEP ON GETTING THE ERROR MESSAGE.
If you continue to have trouble, please verify that you can access the service via the web interface. To do this:
Open a browser and navigate to http://exportpdf.acrobat.com/signin.html
Try to log in with your Adobe ID (email address) and password.
Once logged in, follow the on-screen prompts to convert a file.
THIS WORKS, BUT WHY SHOULD I HAVE TO GO THROUGH ALL THESE STEPS WHEN I AM ALREADY IN A .PDF DOCUMENT WITH A "TOOLS" PANEL TELLING ME I CAN DO IT FROM THERE. PLUS, THIS MAY BE MY STUPIDITY, BUT I DON'T KNOW HOW TO "SAVE" THIS LINK, SO EVERY TIME I WANT TO CONVERT A DOCUMENT, I HAVE TO LOOK UP THIS ADVICE, THEN FOLLOW ALL THE STEPS. IT WAS A GREAT DEAL SIMPLER AND LESS TIME CONFUSING WHEN I COULD JUST DO IT FROM "TOOLS."
Any idea what the problem is~?? -
I am trying to convert a pdf to Word and keep receiving an error message "an error occurred while trying to acess the service". Any suggestions?
Hi lee,
Are you still facing this issue?
Did you tried accessing the service using the browser : http://cloud.acrobat.com/exportpdf
Regards,
Rahul -
I am trying to convert PDF to Word with Adobe Export PDF on my PC. I get the message " error occurred while trying to access service". Has worked fine in past. Has been doing this for a few days now on all files i try to convert. Any ideas?? Thanks
Hi bert090909,
Are you trying to convert your files from within Adobe Reader? If so, please make sure that you have the most current version by choosing Help > Check for Updates. Earlier versions of Reader could cause the specific error that you're reporting.
Please let us know how it goes.
Best,
Sara -
I'm trying to convert a pdf file to word and I continue to get the message "An error occurred while signing in". I believe I'm properly signed in, I can see my account, etc. Any suggestions?
Hi tkam,
It sounds as though you just need to install the latest Reader update. Please choose Help > Check for Updates in Reader and install the latest update. An update to Reader 11.0.07 resolves this sign-in issue.
Let us know how it goes!
Best,
Sara -
I'm trying to convert a pdf file to word and I continue to get the message "An error occurred while signing in". I believe I'm properly signed in, I can see my account, etc. Any suggestions?
Hi tkam,
I think I may have just the answer you're looking for. If you're converting from within Adobe Reader, please choose Help > Check for Updates and install any available updates. This error was resolved in the most recent Reader update. (You can also try signing in directly via the ExportPDF website at https://cloud.acrobat.com/exportpdf.)
Please let us know how it goes.
Best,
Sara -
I keep getting the message"an error occurred while trying to access the service". does anyone know what i need to do to resolve this problem. I am trying to convert a PDF file for ms word?
Adobe Reader is free; but you may have paid for the ExportPDF service.
Contact Adobe Customer Care and click on the Still need help? button to chat with an agent.
[topic moved to ExportPDF forum] -
'unexpected error' when trying to convert PDF to word
THis keeps coming up in the forum and hasnt been answered. trying to convert PDF to word but it says there is an unexpected error. help please.
Hi!
Please send us a copy of the file here with a brief description so we can take a look at it. Thanks! Sorry for the problems.
Dave, Adobe -
I am using Adobe Reader with paid up service through May 2015. When I attempt to convert a file either to PDF or from PDF, I get the error message, "An error occurred while trying to access the service". What do I need to do to get access to the service I have paid for?
Hi DeaconTomColorado,
Please see "Error occurred when trying to access this service" when logging on to Acrobat.com.
Adobe has just released an update to Adobe Reader, so if you're accessing the service via Reader, please let us know whether the update helps resolve the issue.
Best,
Sara -
Hi, am trying to convert pdf into word. I have 30 days trial, however, everytime i try to convert it's asking to subscribe, Why is that, what is the purpose of the free trial?
Hi oj1,
Since you mention a free trial, I'm guessing that you have an Acrobat trial (Adobe doesn't offer free trials of the Acrobat.com online services).
If you do have Acrobat, you can use the Save As command in that application to save directly to Word format.
Please let us know how it goes.
Best,
Sara -
I receive an error when trying to convert PDF to word. Pls help, I have a paid acct.
I receive an error when trying to convert PDF to word. Can someone advise on how to resolve?
"an error" really doesn't tell us much.
Assuming that you use the ExportPDF online service, I suggest that you Contact Customer Care - click on the Still need help? button to chat or talk with an agent.
[topic moved to ExportPDF forum] -
Trying to convert pdf to word. A msg box is open on the right side of the screen that says, "retrieving current session status..." It's frozen. What can I do? Thanks.
Hi Dewey,
Are you trying to convert via Adobe Reader? If so, are you able to close and restart Reader (you may need to force quit, or use Task Manager to quit Reader if it's truly frozen)? After restarting, choose Help > Check for Updates to make sure that you have the most current version.
And, if updating Reader doesn't help (or you already have the most current version), please try converting that same file using the ExportPDF web interface at https://cloud.acrobat.com.
Please let us know how it goes.
Thanks!
Sara -
Keep getting error message"an error occured while trying to access the service"
I convert a pdf file to word every week, but today I keep getting the following error message
"an error occurred while trying to access the service"
Why is this happening?[topic moved to Acrobat.com Services forum]
-
When I attempt to convert a file, either to PDF or from PDF I receive the error message "An error occurred while trying to access the service" what can I do to resolve? I already applied updates and attempted to fix?
You could always sign into Acrobat.com directly and use the service through the web site if it's a critical need.
Maybe you are looking for
-
Passing String Array from Java to PL/SQL
Hi, We are having couple of packages which have been written in PL/SQL . I would like to know how i can send arrays as input parameters from Java to any stored proc in Oracle. I am having Oracle 8i as the DB and am using Websphere RSA for deployment
-
What is the expected behavior of IDM, if crashes during Workflow processing
hi, We have a Task to nightly export of all the IDM users. We noticed that if the server dies halfway through the process, the Task is not picked off from where it left. How do we deal with such situations. We wanted it to restart the export process
-
Hi SDN friends, I'm Using LDB, and I need to modify my Selection Screen. I Need to exclude a button, and that is properly done. I Need to make some criterias invisible and that is ok too. Finally I need to make some other selection criterias visible.
-
Setting time automatically not working
My extreme is in bridge mode right now so does it matter if i uncheck the "set time automatically" feature? time.apple.com does not work. Keeps returning me a "no address for ntp server time.apple.com"
-
Hello everyone, I want to get the text values of a tag in an XML file and save them in an arraylist.I use the DOM parseer to do that. Here is my source code: private void display(Node node, ArrayList al){ if (node == null) { return ; int type = node.