While trying to download indesign i get a message " installation failed" then i click the learn more then it says unable to extract to temp directory , please contact customer support (EX11)
While trying to download indesign i get a message " installation failed" then i click the learn more then it says unable to extract to temp directory , please contact customer support (EX11)
Creative Cloud Error Codes (WIP) | Mylenium's Error Code Database
Mylenium
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Haven't been able to install Adobe Indesign CC through Creative Cloud. Gives the following installation error "Unable to extract to temp directory. Contact Customer Support EX11". What can I do?
Jeremy Jediel Gongora then it is likely a file permission failure as was previously discussed. You can find details on how to adjust the file permissions of your temp directory at Error "Exit 6" or "Exit 7" | Install log | Read, write, system file errors | CS5, CS5.5 - http://helpx.adobe.com/creative-suite/kb/error-exit-6-exit-7.html.
I would also recommend reviewing your installation log files for additional error messages. You can find details on how to locate and interpret the installation log files at Troubleshoot install issues with log files | CC - http://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html. You are welcome to post any specific errors you discover to this discussion. -
Unable to Extract to Temp Directory (EX11 error for InDesign CC)
Good Afternoon,
I purchased the annual subscription for the creative cloud suite, for use on my Windows 7 PC. All programs downloaded and installed just fine, with the exception of InDesign. I receive the error "Installation failed - unable to extract to temp directory. Please contact customer support (EX11)."
Screenshot of error provided: Dropbox - Screenshot 2014-09-07 10.16.48.png
In searching through the forums, I found several similar instances; however, I didn't really see any resolutions. It just so happens that InDesign is the program I need most for a project with a deadline approaching this week. Figures it would be the one that gives me trouble on the install
Any assistance that could be provided, as timely as possible, would be very greatly appreciated. Thank you in advance!I resolve this error by searching through other forums.
Apparently there is a bug where if your Windows account name is longer than 12 characters, you are unable to install InDesign. My administrator account name is 13 characters. I created a second administrator account, with the name "test" and I was able to then install InDesign without any issue.
I hope that others who have the same issue I did find this to be helpful. -
I have Windows 7 32-bit Am trying to download InDesign from Creative Cloud desktop version and I keep getting the error message "Installation failed, Unable to extract to temp directory. Please contact customer support. (EX11)
have tried going into temp files and moving Indesign file to desktop, but still failingCreative Cloud Error Codes (WIP) | Mylenium's Error Code Database
Mylenium -
I get message please contact customer support when trying to download
@
brugee
The answers are in the details.
What are you trying to download when you get that message and where is the download coming from?
Are you involved with a download of the Premiere Elements 13 tryout from the Adobe web site?
or
Have you purchased Premiere Elements 13 and are trying to download the purchased installation files from Adobe?
or
Other?
We will be watching for the above details in order for us to help you.
Thank you.
ATR -
Trying to download itunes keep getting error message 2, any suggestions?
trying to download itunes keep getting error message 2, any suggestions?
See Troubleshooting issues with iTunes for Windows updates.
tt2 -
I purchased a download version of Lightroom 6 from Amazon and when i write the license key number i'm getting this message " We are unable to validate this serial number for adobe Lightroom. Please contact Customer Support. "
contact adobe support by clicking this link and then clicking 'still need help' as soon as it appears, https://helpx.adobe.com/contact.html
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I'm trying to update to CC (2014) and keep getting this message: "Installation Failed. Installation encountered an error. Please restart your system and try again. (15) I've done the restart, same problem.
Help!Hi stijill2,
In case you are facing issues uninstalling the app's then please try manual cleanup of Adobe from your machine by following the below mentioned steps:
1. Navigate to Applications and trash all Adobe app's and Adobe folder.
2. Navigate to Applications/Utilities/ and trash Adobe Application Manager,Adobe Creative Cloud, Adobe Installer folder.
3. Go to Library/Application Support and trash Adobe.
4.Go to ~/Library/Application Support and trash Adobe.
Try installing the CC app's and let us know if still the error persists.
Regards,
Romit Sinha -
trying to buy, get "We're sorry, we have encountered an error processing this information. Please try submitting again later, or try using a different web browser. If the problem persists, please contact customer support."
Moving this discussion to the Adobe Creative Cloud forum.
Cock please try a different web browser. If you continue to face difficulties then you can contact our support team directly at Get help with orders, refunds, and exchanges. -
Adobe application manager - download error. please contact customer support
trying to download cc apps to my laptop (my second computer) - mac os 10.8.3 - safari browser (failed w/ firefox too)
been having this issue for a couple months... want to clear it up befor the new cc releases
so I just uninstalled and removed all adobe apps from my computer - including the adobe application manager
restarted my computer (shut down my desktop) - downloaded the 'new' adobe application manager
tried to log in and got the following error (same error I have been getting for months)
adobe application manager - download error. please contact customer supportI renamed the OOBE folder to OOBE_old
but I cannot find the opm.db file -
I do not seem to have a library in my user h2oonstone folder...
I did search the HD for the opm.db file - says nothing found -
CC Tab says "Download error. Please contact customer support."
When I started my laptop this morning CC had a red ! on its icon and the follwing message under Apps:
"Download error. Please contact customer support."
I've got 2 issues with this:
I don't recall downloading any apps yesterday
and the handy link does not send me to customer support, in fact I couldn't find any way to send a message to "customer support" and spent too much time looking. (maybe you guys could change the wording to something else--everybody has other things to do)
The question is how do I make this message go away? I tried quitting and restarting CC
FYI-yesterday I removed 3 adobe internet plug-ins because I prefer Safari the way it is. CC worked fine with those removed before the restart so I'm guessing its unrelated at this point.http://status.creativecloud.com/ shows everything green, but when I go to https://creative.adobe.com/products/creative-cloud I get a
The Creative Cloud Download Center is currently unavailable.
We're working quickly to resolve the issue and we apologize for the delay. If you have the Creative Cloud app already installed on your machine, you can try using it to access new downloads and updates. Otherwise, please check back or see our status site for updates.
Thanks for your patience! -
Creative cloud download error please contact customer support
I have installed and uninstalled creative cloud app multiple times. Each time I get the same error. "download error Please contact customer support. I have checked to see that the aamdetect plugin is installed. I have restarted safari. I have read every help page I can find. I am using a new MACPRO and transferred files from my IMAC. HELP
MrCFish please see Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html for information on how to resolve download errors.
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I'm trying to download Photoshop CC and Flash CC...
It dosen't work...
It's keeps saying "Download error. Please contact customer support." I re-installed this twice, but it didn't do anything. Can someone help me?
My computer is ASUS Windows 8.Hi Troll,
Please refer to the threads below where this issue has been addressed:
1. Creative Cloud "Download Error" message
2. Creative Cloud - Download error - stubborn error
Regards,
Sheena -
Hello,
Cannot install Adobe Application Manager. I get error message: "Installer failed to initialize". What can I do about this?if mac:
go to HD>library>application support>adobe>caps and rename the caps folder.
go to USER library>application support>adobe>OOBE and rename OOBE folder
install Adobe application manager from below link.
http://www.adobe.com/support/downloads/detail.jsp?ftpID=4774 -
I'm getting this message " We are unable to validate this serial number for Lightroom . Please contact Customer Support " when installing on my Mac
contact adobe support by clicking this link and then clicking 'still need help' as soon as it appears, https://helpx.adobe.com/contact.html
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