White screen of Death. Reinstalled OSX Maverick but data is missing. HELP!

Help! i had a white screen of death on my iMac. Did a check via disk utility and the hard drive seems to be fine. I have partioned the hard drive into two volumes previously.
However, when I tried to reinstall OSX Maverick on the first partition, where it was originally installed, it was pointed out as being full and I was forced to reinstall it on the second partition. No problem with that.
However, when I start up the iMac, there are no files to be found. And this is really very upsetting to me as they contain memories of my family which I really treasure.
Am I doing anything wrong?  When I go in to the set up utility and try to select partition 1, it will still give me the white screen of death and that the disk is full
Kindly advise if there is anyway for me to "force" install it on partiton 1 and regain access to my files.

If you reinstalled onto the second partition and used the same username/password combo for your admin user account, then you can boot into the voluime, open up the original volume, and drag your data from it to the same places on the second volume. To reinstall, you need to remove stuff from the full volume.
The following articles have some good tips:
Freeing space on your Mac OS X startup disk and
Freeing Up Hard Disk Space

Similar Messages

  • White screen of death - iMac OSX Lion

    I upgraded my 2007 iMac to Lion and after a few days of perfect running the think locked up.  When I forced the power off and back on it seemed to be booting fine (chimes, apple logo, disk spinning up and I could hear the drive head seeking) but then it froze up in the "White Screen of death" (WSOD).  It was complete lockd up again, and nothing would bring it back.  I had to reboot again.  And again.  Everytime it seems to be ok, but then locks up after it the screen goes white. . I did command option , p r keys with three chimes. I have unplugged it and let it sit.  I disconnected all periferals.  I reset the SMC.  I booted into Single User mode and used unix commands to check the HD.  No errors found.  I disconnected my wireless Time Capsule.
    Note that it appears to be booting fine at first with the useaul Apple Logo.  And when I boot into the Single User mode all the text indicates no faults.  The display and HD appear fine.
    I inserted my original OSX Leopard disk and and tried to boot from it, using the "C" boot process and the Option boot method to manuualy select the DVD.  No good.  It just went into the WSOD again. 
    I have no idea what to try next!

    RATS!
    After ersing (and zeroing) out the HD nothing changed.  I still could not completely boot up the install disk.  I tried the original Leopard disk, and the Apple Lion USB thumbdrive.  Both started the boot process, and gave me the grey Apple logo.  But then after a minute or two jumped into the White Screen of Death.
    I then replace both RAM chips.  No change. 
    Now I have a brick.  A very large and heavy brick.
    But the computer will woerk as Target Disk Mode, and it actually goes through a normal boot cycle.  That is, I can go into the Single Ud=ser mode and all UNIX command work fine.
    Does anyone have any additional ideas of what can cause this?
    Peter

  • I have the so called white screen of death. I am able to get into OS X Utility. I have verified disk and disk is ok. I am trying to reinstall Maverick, but i don't have enough space. Dilemma is i cannot get onto my computer to delete data for more space.

    I have the white screen of death, but am able to get into OS X utilitites. I have verifed disk and it's ok. I am trying to reinstall mavericks, but i don't have enough disk space. Dilemma is i can't get onto computer to delete files to create space.
    Any suggestions?

    Upgrade iPhoto:
    Go to the App Store and check out the Purchases List. If iPhoto is there then it will be v9.6.1
    If it is there, then drag your existing iPhoto app (not the library, just the app) to the trash
    Install the App from the App Store.
    Sometimes iPhoto is not visible on the Purchases List. it may be hidden. See this article for details on how to unhide it.
    http://support.apple.com/kb/HT4928
    One question often asked: Will I lose my Photos if I reinstall?
    iPhoto the application and the iPhoto Library are two different parts of the iPhoto programme. So, reinstalling the app should not affect the Library. BUT you should always have a back up before doing this kind of work. Always.

  • White screen of death but can see screen when hold down power button?

    I've had my iPod Touch 4g for a few months (in December it will be a year) and for the past two months, I haven't been able to use it because of the white screen of death. I tried reseting it, restoring it (which didn't work because of error 1394 or something like that) and NOTHING seemed to work. Today, I decided to try restoring it again, and it worked!...for all of two hours.
    Now I have the white screen of death but it shows the screen if I lightly hold down the power button (not enough that it clicks).
    I've tried restoring it again, but it stays the same- white screen of death that shows the screen when I lightly hold down the power button.
    Can anyone help me :\

    Contact Apple and get it replaced/serviced.
    Basic troubleshooting steps  
    17" 2.2GHz i7 Quad-Core MacBook Pro  8G RAM  750G HD + OCZ Vertex 3 SSD Boot HD 
    Got problems with your Apple iDevice-like iPhone, iPad or iPod touch? Try Troubleshooting 101

  • I have and ipod touch 4th gen that has the white screen of death but my home button doesnt work. how do i reset it?

    i have and ipod touch 4th gen that has the white screen of death but my home button doesnt work. how do i reset it?

    Restore, if iTunes will let you.  Everything except the password will be restored.  Connect via cable to the computer that you use for sync.  Be forewarned that it takes a long time.  From iTunes, select the iPad/iPod and then select the Summary tab.  Follow directions for Restore and be sure to say "yes" to the backup.  You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad/iPod.  Again, say "yes."
    At the end of the basic Restore, you will be asked if you wish to sync the iPad/iPod.  As before, say "yes."  Note that that sync selection will disappear and the Restore will end if you do not respond within a reasonable time.  If that happens, only the apps that are part of the IOS will appear on your device.  Corrective action is simple -  choose manual "Sync" from the bottom right of iTunes.
    If you're unable to do the Restore, go into Recovery Mode per the instructions here.

  • White screen of death with little black clock thing

    I've had the so called white screen of death for 2 days. Phone was locked in pocket. Took it out and there was a tiny error message on the screen. unfortunately I can't tell you what message it was :-(   
    Removed battery for long and short periods. Each time, when put bavck in, the led light flicks on and i get the white screen (without me powering it up). The phone is totally unresponsive.
    I've tried the following but the computer recognises my phone (instead of 'unknown'), then I get the message "The Blackberry Desktop Software does not have Blackberry Device Software for the device that you have connected to the computer. Contact your wireless service provider or system administrator". 
    Done the downloads then nothing apart from the phone turning itself off. HURRAH! However, it's back to square one because if I touch it, we go back to the beginning.
    1) Make sure you have Blackberry Desktop Manager installed.
    http://na.blackberry.com/eng/services/desktop/
    2) On your PC, go to Start > Run and copy and paste the following line exactly (meaning with the quotation marks):
    "c:\program files\common files\research in motion\apploader\loader.exe" /nojvm
    3) The Application Loader Wizard will appear -- click "Next."
    4) In the "Connection:" drop-down menu, you should see "USB-PIN: UNKNOWN". Click the "Next" button.
    5) You should then see a list of applications ready to be installed for your Blackberry. Hit Next and Finish and you are well on your way to getting your Blackberry back to life. Congrats! Just don't disconnect anything and let the lengthy process finish completely.
    NOTE: If you do not see a list of applications mentioned in step 5 and instead see the message "The Blackberry Desktop Software does not have Blackberry Device Software for the device that you have connected to the computer. Contact your wireless service provider or system administrator," then you must download Blackberry's Operating System for your carrier and device. 
    http://www.blackberryfaq.com/index.php/BlackBerry_Operating_System_Downloads
    Just select the appropriate carrier and network type, select your Blackberry model from the list and download the latest version. Install this download and follow the above steps again and you should be on the right path.
    I've tried all of this on the old, slow laptop but have a mac as well.
    PLEASE someone HELP!

    Suzi-Q wrote:. Seriously fed up about not being able to back up on a mac
    Hi you can use the mac
    http://us.blackberry.com/apps-software/desktop/desktop_mac.jsp
    However, if you haven't already done a backup, it is most certainly too late, but its worth a long-shot.
    From your original post, it seems to me you did most things except a complete wipe without which I think you may be stuck with the white screen. Whether you use JL_CMDER or BBSAK to perform this vital step, they need a Windows OS. Whilst I do not have any mac knowledge, I do know that you can run Windows 7 on the mac. However, sounds like a faff to me. Can you not borrow a friends PC?
    Below are the wipe and reinstall instructions which includes using JL_CMDER
    This what I did to completely wipe my BB. I wrote this before starting and printed it off.
    If your device is functioning, perform a backup now if you haven't already done so saving the file to a place and in a name that you can easily locate on computer.
    I then uninstalled DTM and then deleted all other references to BB/Rim in Windows Explorer thus removing the OS for the BB from the computer in order to ensure that the version I would reinstall would be a brand new downloaded version.
    Get the latest Desk Top Software (DTS)
    http://us.blackberry.com/apps-software/desktop/?CPID=OTC-DSKTPSW&cp=OTC-DSKTPSW
    and install it on the computer.
    Get the correct latest version of the OS
    http://us.blackberry.com/support/downloads/download_sites.jsp
    and save it to computer.
    To erase all the data on your BlackBerry device, complete the following steps.
    1) Download JL_Cmder from http://www.4shared.com/get/oqP9V-2Q/JL_Cmder_v19.html
    2) Install JL_Cmder to computer.
    3) Double check you have already backed-up the BB. If you DO NOT, you will lose ALL data.
    4) Make sure the DTS is closed and plug in the BB to computer via USB
    5) Go to the JL_Cmder on your computer and double click it to start. Now,this may take a few tries to connect, so keep trying until it does.
    6) On the first screen, Press any key to continue.
    7) Now, if your device uses a password, enter it now. If not, press "N"
    8) Press 4 to initiate the WIPE
    9) Press "Y" to continue
    10) Now type "blackberry" to continue
    11) On the BB you will see a white screen with a'507' Error. Don't worry, this is what you want! You are now ready to install the OS.
    Launch the new Desk Top Software on the computer
    1). On the home screen of the BlackBerry® Desktop Software, click Device > Update my device.
    2). Click View Other Versions. Click the version of the new OS you previously downloaded.
    3). Click Install. The DTM will install the OS and then provide you with a list of applications to install. If you have had difficulties with an app, do not install it.
    Do not disconnect the device until the whole process is completed and the device has rebooted.
    After 10 minutes reboot again by removing the battery whilst powered-on and leave it out for a couple of minutes.
    Leave it again for 10 minutes. You should now have a fully functioning BB!
    Blackberry Best Advice - Back-up weekly
    If I have helped you please check the "Kudos" star on the right >>>>

  • I have a 13 inch MacBook Pro (2009) & the "White Screen of Death" is present.  Need help?

    I have a 13 inch MacBook Pro (2009).  Recently I bought an extended hard drive because I had used up the memory on my iDisk.  As I was running the Time Machine back up on my new extended drive, the battery on my Pro ran out causing it to shut down.  Once I hooked up my Pro to the power cord & logged in, the "White Screen of Death" appeared on the home display.  Obviously the battery still works, my phone is able to charge along with the extended drive, I am able to adjust the lighting on my keyboard along with adjusting the brightness on my screen, but the "White Screen" remains.  I need help in determining the cause of this issue & the steps I'll need to take in order to resolve this.  I love my Pro, all my documents, photos & music are on it & the last thing I want to do is kill my wallet by buying a new Pro.  So could someone on here please help me?  It would be greatly appreciated & I thank you in advance!

    Take each of these steps that you haven't already tried. Stop when the problem is resolved.
    Step 1
    The first step in dealing with a boot failure is to secure your data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since your last backup, you can skip this step.   
    There are several ways to back up a Mac that is unable to boot. You need an external hard drive to hold the backup data.
         a. Boot into the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.”
    b. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, boot the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
    c. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
    Step 2
    Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to boot, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can boot now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
    If you've booted from an external storage device, make sure that your internal boot volume is selected in the Startup Disk pane of System Preferences.
    Step 3
    Boot in safe mode. Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Post for further instructions.
    Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
    The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
    When you boot in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, your boot volume is damaged and the drive is probably malfunctioning. In that case, go to step 5.
    If you can boot and log in now, empty the Trash, and then open the Finder Info window on your boot volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then reboot as usual (i.e., not in safe mode.)
    If the boot process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
    Step 4
    Sometimes a boot failure can be resolved by resetting the NVRAM.
    Step 5
    Launch Disk Utility in Recovery mode (see Step 1.) Select your startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
    This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then reboot as usual.
    Step 6
    Reinstall the OS. If your Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
    Step 7
    Repeat step 6, but this time erase the boot volume in Disk Utility before installing. The system should automatically reboot into the Setup Assistant. Follow the prompts to transfer your data from a Time Machine or other backup.
    Step 8
    This step applies only to a Mac Pro tower, not to any other model. A dead logic-board battery can cause a gray screen at boot. Typically the boot failure will be preceded by loss of the startup disk and system clock settings. See the user manual for replacement instructions.
    Step 9
    If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store to have the machine tested.

  • White screen of death with itunes 7

    I recently had to restore my computer so I lost everything. So when I was trying to reinstall my ipod and itunes my ipod froze...WHITE SCREEN OF DEATH!!! I tryed restarting it, put it into disk mode, and to restore it. But when I try to restore it my itunes likes to freeze up as well...urg...I've done this about 3 times and the same thing every time. but what makes everything even worse is that my itunes wont open now and i also have reinstalled it like 3 times...what do I do now??? Can I go and get the older itunes??? and if so how???
    5th gen iPod   Windows XP  

    Welcome to Apple Discussions!
    Is your iPod showing the White Screen?
    Can you get your iPod into Disk Mode?
    Putting iPod into Disk Mode
    After you get it into Disk Mode, try to restore it (after you get iTunes working).
    See if this helps with iTunes not opening...
    iTunes won't open or unexpectedly quits
    You may also want to post/look through the iTunes forums.
    btabz

  • OOB White Screen Of Death: Silverlight Installation required after each reboot.

    Hi,
    we are getting White Screen Of Death on few user's machine for last few months and a number of users is getting added from last month for the same issue. Earlier we were using the CleanSilverlight from the following site 
    http://support.microsoft.com/kb/2608523.
    Now we have the following issue that requires immediate fix:
    Whenever we apply CleanSilverlight then my OOB starts working fine but it start displaying same white screen after few days without any action (Installation/Uninstallation)
    Whenever the system reboots then we need to apply CleanSilverlight and install the Silverlight once again on user's machine to work with OOB. It seems rebooting interferes with OOB application.
    Both of these issues are very frequent from last one month. I don't know if any update to windows/browser is the root cause for the issue.
    One the system is having the following configuration to run OOB:
    OS name and version: Windows 7 32-bit
    Browser name & version: IE 8 & Google Chrome 38.0.2125.111 m
    Silverlight version: 5.1.30514.0
    Any help would be greatly appreciated.Regards, Maddy

    Hi,
    Clean the corrupted Silverlight installation and reinstall the Silverlight should fix the issue:
    As mentioned above it does fix the issue but sometimes its not permanent solution, It just pop up once again.
    I don't understand why should we downgrade the version of the Silverlight. Its working fine after applying CleanSilverlight
    and reinstalling Silverlight. 
    There must be something that's corrupting it. vize Antivirus, any new update etc.
    Also I would like to know why the Silverlight is getting corrupted at all. Why do we need to apply CleanSilverlight?
    Still looking for a proper solution.
    Regards,
    Maddy

  • B.B curve 8520 complete white screen of death!!!

    Phone has white screen of death ive tried all i can think of to fix, soft reset ,hard rest, power off battery out then put back in then hold return untill phone restores itself completly to get onto the safe mode settings but just will not work i have tried a new screen same thing on that so put the old one back on i have reinstalled the os system ive tried updates you name just cant get rid of the wsod please help!!!

    try hucking it up on usb and downloading the blackberry desktop install it let it connect to your pc and it should be able to pick it up and try updates from there but before all this try taking your battery out and pressing it against the gold clips but not letting go of it only leave a little bit of space until you see the loading screen if it just flashes red just leave it for a few mins keep held of it and then once you see the loading screen gently let your battery slide in 

  • Updates from Apple result in white screen, have to reinstall thru time machine, 4hrs.

    I have a Mac 21.5, OS X Yosemite 10.10.2
    Processor: 3.06 GHz; intel Core i3
    Memory 4 GB 1333MHz  DDR3
    If I do an update from Apple I end up with the White Screen of Death. I restore thru Time Machine and this takes about 4hrs.  I have to turn off,  unplug everything then plug everything back in, power up while holding "shift" "command" "r" and "p", keeping my finger on power button till I get an option screen with 4 choices.  I've found, restore with Time Machine the best choice.  It takes two people to hold the keys and power up.  I don't know why this happens, hoping for some ideas.  There has to be an easier and faster way to restore. I currently have an update pending, 10.10.3, I just did 10.10.2 Saturday (04-11-15) and had to go through all of the above to get update and eliminate "white screen" to restore. 

    1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.
    The test works on OS X 10.7 ("Lion") and later. I don't recommend running it on older versions of OS X. It will do no harm, but it won't do much good either.
    Don't be put off by the complexity of these instructions. The process is much less complicated than the description. You do harder tasks with the computer all the time.
    2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.
    There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
    3. Below are instructions to run a UNIX shell script, a type of program. As I wrote above, it changes nothing. It doesn't send or receive any data on the network. All it does is to generate a human-readable report on the state of the computer. That report goes nowhere unless you choose to share it. If you prefer, you can act on it yourself without disclosing the contents to me or anyone else.
    You should be wondering whether you can believe me, and whether it's safe to run a program at the behest of a stranger. In general, no, it's not safe and I don't encourage it.
    In this case, however, there are a couple of ways for you to decide whether the program is safe without having to trust me. First, you can read it. Unlike an application that you download and click to run, it's transparent, so anyone with the necessary skill can verify what it does.
    You may not be able to understand the script yourself. But variations of it have been posted on this website thousands of times over a period of years. The site is hosted by Apple, which does not allow it to be used to distribute harmful software. Any one of the millions of registered users could have read the script and raised the alarm if it was harmful. Then I would not be here now and you would not be reading this message. See, for example, this discussion.
    Nevertheless, if you can't satisfy yourself that these instructions are safe, don't follow them. Ask for other options.
    4. Here's a general summary of what you need to do, if you choose to proceed:
    ☞ Copy a particular line of text to the Clipboard.
    ☞ Paste into the window of another application.
    ☞ Wait for the test to run. It usually takes a few minutes.
    ☞ Paste the results, which will have been copied automatically, back into a reply on this page.
    These are not specific instructions; just an overview. The details are in parts 7 and 8 of this comment. The sequence is: copy, paste, wait, paste again. You don't need to copy a second time.
    5. Try to test under conditions that reproduce the problem, as far as possible. For example, if the computer is sometimes, but not always, slow, run the test during a slowdown.
    You may have started up in "safe" mode. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.
    6. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.
    7. Load this linked web page (on the website "Pastebin.") The title of the page is "Diagnostic Test." Below the title is a text box headed by three small icons. The one on the right represents a clipboard. Click that icon to select the text, then copy it to the Clipboard on your computer by pressing the key combination command-C.
    If the text doesn't highlight when you click the icon, select it by triple-clicking anywhere inside the box. Don't select the whole page, just the text in the box.
    8. Launch the built-in Terminal application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad and start typing the name.
    Click anywhere in the Terminal window to activate it. Paste from the Clipboard into the window by pressing command-V, then press return. The text you pasted should vanish immediately.
    9. If you see an error message in the Terminal window such as "Syntax error" or "Event not found," enter
    exec bash
    and press return. Then paste the script again.
    10. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. If you don't know the password, or if you prefer not to enter it, just press return three times at the password prompt. Again, the script will still run.
    If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.
    11. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, a series of lines will appear in the Terminal window like this:
    [Process started]
            Part 1 of 8 done at … sec
            Part 8 of 8 done at … sec
            The test results are on the Clipboard.
            Please close this window.
    [Process completed]
    The intervals between parts won't be exactly equal, but they give a rough indication of progress. The total number of parts may be different from what's shown here.
    Wait for the final message "Process completed" to appear. If you don't see it within about ten minutes, the test probably won't complete in a reasonable time. In that case, press the key combination control-C or command-period to stop it and go to the next step. You'll have incomplete results, but still something.
    12. When the test is complete, or if you stopped it because it was taking too long, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
    At the top of the results, there will be a line that begins with the words "Start time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "Process completed" message to appear in the Terminal window. Please wait for it and try again.
    If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
    13. When you post the results, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the test results on Pastebin, then post a link here to the page you created.
    14. This is a public forum, and others may give you advice based on the results of the test. They speak for themselves, not for me. The test itself is harmless, but whatever else you're told to do may not be. For others who choose to run it, I don't recommend that you post the test results on this website unless I asked you to.
    Copyright © 2014, 2015 by Linc Davis. As the sole author of this work (including the referenced "Diagnostic Test"), I reserve all rights to it except as provided in the Use Agreement for the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed.

  • White Screen of Death Questions [PLEASE HELP!]

    If someone actually cares about my issue, they will read all of the following. Let's see how many of you are out here and how many just want to answer simple short questions for reputation.
    Okay, so I've ran into my first ever iPod Touch issue. I've never owned an iPhone, but I have had an iPod in the past and know a bit about them. I'm going to be 100% honest and I need a serious answer because I'm upset and angry. If anyone can be bothered to read the following, THANK YOU. If anyone could help me out in any way by giving me suggestions/tips and/or a solution, THANK YOU. But anything that can help is appreciated.
    I had my board shorts on when this ocurred. I went to the toilet, doing my own business. I had my iPod Touch in my bank pocket which went to about half way down my thigh. The iPod Touch at the time was facing away from my thigh. Pulling down my pants, the iPod Touch hit the tiled floor. It hardly even hit the floor, all I heard was a little click and I realised it was my iPod. It was flat at the time, I picked it up and pressed the Home button immediately to ensure it was okay. It sort of lit up like a white background, but had a very low opacity. Since it was flat, I assumed it was normal.
    Putting my iPod on charge right after my toilet break, I waited and waited for it to charge quickly enough for me to see the screen as I was a little worried not having seen that faded screen before. When the Apple logo was to appear, it gave me a lit up white screen. I was so confused as there were no marks AT ALL on my screen or any other part of the iPod.
    NOTE: My iPod is still under warranty.
    Did my research and came to the conclusion that it was the infamous 'White Screen of Death'. Where do I go from here? I have no clue!
    I have important information such as a To Do list and my Contacts within the iPod. I NEED to retrieve this information. Is there any way I can do this?
    I can still use the iPod, as if the screen were showing. Sounds are working, but there is just a blank, lit up white screen. Sometimes when I hold the Home button, On/Off button & the Volume Up buttoon all at the same time for ~10-20 seconds, the Apple logo comes up as if the screen was all fixed. 5 Seconds later, it goes all funny as if there were faded white lines and a faded white background but still being able to see the logo/screen. When the iPod loads, it just goes back to the lit up white screen.
    Here's another odd thing to this, when I leave my iPod Touch sitting in a spot remotely, without touching it for a few hours, when I come back to it and hit the Home button, the iPod will begin to work fine as if nothing ever happened. No white screen, no nothing, just simply use it as I wish. I can even sometimes lock it, and then unclock it again with it still showing perfectly. However, when I tend to click the On/Off button after this happens, or if I just continue to use it for ~1 minute, it will eventually do the same as the above paragraph in second last sentence.
    This may be important:
    The iPod charges fine.
    The iPod can be used with my computer and iTunes fine.
    To sum it all up, everything can be done, including using the iPod, but with a lit up white screen.
    Here are some questions I have for you guys:
    Will Apple cover this in my warranty?
    If they won't, what should I do?
    How much would a replacement screen cost?
    Should I attempty to open my iPod if they do not cover it by warranty? (I have not attempted as I don't want to void anything).
    What could be the cause and why?
    How can I retrieve that important information? (Contacts & To Do List)
    Have you got any suggestions/tips for me?
    I need this resolved guys. I'm very upset and angry over the whole situation. If a little thump on the tiles like that (it's not like I dropped it or anything) can damage the screen that much, then this devices from Apple can't be very reliable. All I'm asking for is some genuine service/help to resolve my issue. If this can be done, I will be one VERY happy person.
    Daniel

    Will Apple cover this in my warranty?
    As stated above it is not covered by the warranty as it will be deemed accidental damage.  You can try explaining what happened to somebody at the Genius Bar and they may cut you some slack and replace it at no cost.  They might not though as Apple has started to really come down hard on eliminating replacing accidentally damaged iPods at no cost.
    If they won't, what should I do?
    Again, bring it into them anyways and explain what happened.  You have nothing to lose either way.  Otherwise, you really only have 2 other options.  Send it to a third party service center to have them take a look at it and possibly repair the iPod, or do some studying online and learn how to open up the device yourself and take a look.  There are some excellent step-by-step repair guides at http://www.ifixit.com/.
    How much would a replacement screen cost?
    This depends on where or how you have it repaired.  Here is Apple's repair pricing guide.
    http://www.apple.com/support/ipod/service/prices/
    Third party repair centers will cost less and they'll actually swap out the bad part rather than just replace the entire iPod as Apple does.
    Should I attempty to open my iPod if they do not cover it by warranty? (I have not attempted as I don't want to void anything).
    If you have a warranty on it still, I wouldn't quite yet.  Take it to your local Apple store as explained above.  Otherwise, I would only if you feel comfortable working with small electronics and consider yourself handy with them. 
    What could be the cause and why?
    As stated already, it could be a damaged or loose LCD ribbon cable or the LCD screen itself is damaged.  As to what exact component, there is no way to tell.
    How can I retrieve that important information? (Contacts & To Do List)
    Make a backup of the device in iTunes before taking or sending it in for service or before you decide to open it up (if you do happen to go that route).  See here what is included in the backup of the device.
    iTunes: About iOS backups
    If you get a new or replacement device you can restore it from that backup.
    Have you got any suggestions/tips for me?
    As I have already stated numerous times, try taking it into your local Apple Store and see if there is anything can do for you such as swap it out.  Remember that they are not obligated to do so since the damage is technically accidental.  Be kind and polite when explaning what happened. You never know what could happen!
    B-rock

  • White screen of death from game.  And a new game not working at all

    My iPod touch 4th gen has been getting the white screen of death when I try to play plants vs zombies why does this keep happening and is there a way to stop it from happening again?
    And I recently installed fruit ninja and it won`t work at all it opens but it just says loading and then it crashes and I've tried running it in safe mode and it still dies the same thing what can I do to get the game to work?

    - Reset the iOS device. Nothing will be lost
    Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    - Reset all settings      
    Go to Settings > General > Reset and tap Reset All Settings.
    All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
    - Restore from backup. See:                                 
    iOS: How to back up           
    - Restore to factory settings/new iOS device.
    If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
    Apple Retail Store - Genius Bar          

  • My iPod touch 4th gen has the white screen of death and won't connect to iTunes to restore.

    I was updating from iOS 6 beta 1 to beta 2 when my ipod froze up and started showing the white screen of death. I've tried the trick where you hold the power and home button for ten seconds and tried to put it in DFU mode to restore. None of these tricks work and my screen is still white. Also I plug it into my Windows Vista computer with iTunes 10.6.3 but it wont show up. I really need help. I don't have warranty or money to buy a new one. My grandmother will heartbroken if $200 goes down the drain.

    Im not developer and I have ios 6 click this link http://www.youtube.com/watch?v=kHvf6Wty0nk&feature=plcp but anyway try putting it into dfu

  • My ipod touch 4th gen. is stuck on white screen of death.

    I recentally had dropped my ipod touch and when i picked it up it was stuck on the white screen of death. I tried to hard restart by holding down the power and home button at the same time, but the screen would only turn off then come right back on. Then i let the power drain. After it would no longer turn on i put it on the charger to find that the white screen would pop right back up. I didnt want to restore it but because its my only option i put it on my compute but itunes couldnt acess it because i had a passcode on it. is there a differnt way to restore it or fix it?  HELLLPPP MEEEE!

    Try:
    - iOS: Not responding or does not turn on
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - Try on another computer          
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
    Apple Retail Store - Genius Bar       

Maybe you are looking for

  • New Header Text for PR

    Dear colleagues, I have created a new header text for PR under object EBANH (as Z01) from transaction code SE75. This new header text appears when creating/changing PR but when I fill this new header text right behind saving of PR filled data disappe

  • How do i see what firewire chipset I have?

    I want to know what kind of firewire chipset i have in my G5 (late 2004). I have a problem with my MOTU firewire interface but i cannot find the kind of firewire chipset i have inside my powermac. Tim

  • Batch deleting PhotoBooth folders from Users home directories

    I am trying to free up server space. Photo booth is quite popular among my students 300+. Is there a way to delete the folders all at once from their home folders?

  • Regarding genric data source

    hi guyz,      i have some doubts regarding generic data source for the following qeastion.    1).what is ALE pointer(ALE delta)?.in which senario we use this?.can u explain me with one realtime senario so that i can understand easily.    2).what is S

  • PERNR_MEM_ID is missing for ASR_PERSONNEL_FILE

    Dear All, I spent about a week search through old discussions to find an answer for my question but results was disappointing. This is my problem: In NWBC Web, i am trying to show Digital Personnel Files to each staff by using ASR_PERSONNEL_FILE appl