Who do I contact after (emailing app developer) about purchased add ons that haves not arrived to my iPhone but the money has been taken!!??
who do I contact after (emailing app developer) about purchased add ons that haves not arrived to my iPhone but the money has been taken!!??
Hello Janey,
It sounds like there is an issue with the audiobook you purchased from iTunes. I recommend following the steps in the following article to report this to the iTunes Store:
To report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase, follow these steps:
Find the email receipt for your purchase.
Click Report a Problem under the app that is having the issue.
When prompted, enter the Apple ID and password you used to purchase the item, then click Report a Problem.
Click Report a Problem next to the item you are having an issue with.
From the Choose Problem dropdown menu, choose the appropriate issue.
Follow the onscreen instructions and—if prompted—type a description of the problem into the text field.
Click Submit to have your issue reviewed.
You can find the full article here:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/ht1933
Thank you for posting in the Apple Support Communities.
Best,
Sheila M.
Similar Messages
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Money has been taken from my bank account for items I hav'nt purchased, My bank says to contact I tunes but I cannot find out who to contact, so trying this to see if anyone else has had the same problem
You can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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I spoke to someone at adobe who said they would cancel my two memberships as it was a misunderstanding and now i receive a mail saying money has been taken out my account. They reactivated my account without me doing it myself and then saying thank you for reactivating. FUMING!!!
Here are the 3 orders placed by you under the same Adobe ID.
Creative Cloud Photography plan (one-year)
Desktop Subscription
21-Nov-2014
Creative Cloud single-app membership for In Design (one-year)
Desktop Subscription
17-Nov-2014
Creative Cloud single-app membership for Illustrator (one-year)
Desktop Subscription
28-Oct-2014
You can use all of them but they can be activated twice only for e.g. if you install the photography plan on two computer as soon as you try to activate the illustrator CC , it will ask you to deactivate.
You should contact Adobe Support & get two of the order cancelled, since it is duplicate subscription so the renewals charges will be refunded back. You need to buy them under different Adobe ID to use them.
Regards
Rajshree -
Well, I bought some gems in Clash of Clans in app purchase function. The money has been deducted from my credit card but the gems didn't come through. What's the problem? Please help
If the purchase went through successfully and it's not just a temporary store holding charge on your card, then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
Or you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
I am trying to do a full Time Machine Backup to a new external disk. The backup starts, and it says "Time remaining about 4 days." That seems like a very long time, but the real problem is that the computer "logs off" after a few hours, and the backup stops. The system preferences are set to "Never" for Computer sleep and Display sleep. The computer does not ordinarily log off automatically, but it has done this twice since I started the Time Machine backup.
If you have more than one user account, these instructions must be carried out as an administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
View ▹ Show Log List
from the menu bar.
Enter the word "Starting" (without the quotes) in the String Matching text field. You should now see log messages with the words "Starting * backup," where * represents any of the words "automatic," "manual," or "standard." Note the timestamp of the last such message. Clear the text field and scroll back in the log to that time. Select the messages timestamped from then until the end of the backup, or the end of the log if that's not clear. Copy them (command-C) to the Clipboard. Paste (command-V) into a reply to this message.
If all you see are messages that contain the word "Starting," you didn't clear the search box.
If there are runs of repeated messages, post only one example of each. Don't post many repetitions of the same message.
When posting a log extract, be selective. Don't post more than is requested.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Some personal information, such as the names of your files, may be included — anonymize before posting. -
I recently downloaded acrobat reader dc. After download was complete, I could not open PDF files. Error read "Adobe acrobat reader DC could not open this file because its either not a supported file or the file has been damaged". Any suggestions?
HI davidd92392148,
Is this error occurring for all PDF files that you try to open? There is an issue where all file icons can change to the PDF icon after installation, so is it possible that the files you're trying to open have been affected by this issue (and aren't actually PDF files)? Please see Application, file icons change to Acrobat/Reader icon.
If that document isn't the key, then please tell us more about these files. Where are they stored? Did they open in previous versions of Reader?
Best,
Sara -
I bought an app last week but they have not took the money out of bank or sent me a receipt for the app so now i cannot update any apps or download any free apps even though i have money waiting in my account for them to take it. Please help how can i sort this out??
Help!!!
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Dose anyone know how I can look at my account and see recent purchases as money has gone out of my bank
You can view your full purchase history via your computer's iTunes : log into your account on your computer's iTunes via the Store > View Account menu option, you should then see a Purchase History section with a 'see all' link to the right of it. Click on that and you should then see a list of your purchases.
On your iPhone you can only view your recent purchases (the last 90 days) via http://reportaproblem.apple.com (that site also allows you to contact support if you have a problem with a purchase) -
Hi, I have a hub app and need to give users the option to purchase various add-ons. For each such ad-on, I need to download a new set of files. Where would such files be stored, and how does it work when a new purchase is made? I cant seem to find any
documentation to guide me.
Thanks and regards,
LynnHi Lynn,
Read something about in-app purchase documentation:
Enable consumable in-app product purchases
You can definitely store your file somewhere in your server when the customer buy your product, your app validated, download from that place.
--James
We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time. Thanks for helping make community forums a great place.
Click
HERE to participate the survey. -
I went to iTunes store to install an app(paid),clicked on the download button and then after few seconds cancelled it.But I still have been charged for it.How can I get my money back?
Go to: http://www.apple.com/support/itunes/contact to get help with billing.
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WHen I first got this ipad2 and started using iTunes, I had £15+ taken from my account though I'd not bought anything. After trying to contact them a few times, I gave up. Now the same thing has happened with a download I don't need because I'd bought the book from Amazon. I've tried e mailing and phoning, but get no response. Has anyone had the same problem? What did you do about it? I'd appreciate any advice. Thanks
Go to https://expresslane.apple.com ; select 'iTunes' in the first column and then 'iTunes Store' in the second column, and proceed from there.
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Plz help
Let's see. You tried to purchase items three or four times and each time it didn't work. So why would you expect that a fourth (or fifth time) would suddenly work?
Have you contacted the developer of the game to see what the problem is? -
nothing works. ive also tried to update my phone and it tells me it cant reach the server and to check my network settings or try again later =[ i dont know what to do and im furious!
I banged my head on the wall with the same problem for two days. Tried everything mentioned, and this worked, finally. The problem is that the backup files are not where you think they are.
You need to delete the MobilSync backup folder. I have a Mac. Went to /Library/Application Support/MobileSync/Backup and deleted the Backup folder.
Fixed the problem. Give it a try and good luck! -
How do I contact an App developer about in-App purchases that were charged to iTunes account in error?
In-app purchases go through your iTunes Support, so they should be the people that you contact (the developer won't be able to refund you) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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I have recently purchased a new iPhone, but my husband has the iTunes account on his email. We want to set up separate accounts however we want to share all of our music from iTunes. Is there a way to only share music only (not contacts, apps, etc)?
You are most welcome
Each post should have the text "this helped me" or "this solved my question," or something similar. Just click on whichever one applies to that particular post!
This tutorial has more info.
~Lyssa
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