Why am i being charged for stuff not even being downloaded

my mother has seen a lot of charges to your store when i didnt make these. all together she had been chaged for over $55.00 and she wants it back... this is the mother now talking and i want all myu monsy back every cent that was spend to yr store. i am being riped off and i want it all back. if my credit card is on file get it off.

i have been tryint o call but im gettign nothing but the run around i had message just woud someone answer the phone and not hand up on me

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