Why am I Unable to Wipe gifted iPhone 4?

     I gifted my iPhone 4 to my granddaughter. Prior to gifting, I removed the Passcode option to allow her to use it freely. I then began to remove all personal information manually, which made me realize there had to be another way. I researched other ways and found, "Settings>General>Reset>Erase all content and settings>Enter Passcode>.   That brings me to the issue: "WRONG PASSCODE!" What Passcode?
     What can I do to work around the security feature not allowing me to wipe the Phone?

The following has instructions. If Find My iPhone is enabled on the phone you need to enter the password for the Apple ID. What to do before selling or giving away your iPhone, iPad, or iPod touch - Apple Support

Similar Messages

  • Why am I unable to use my iPhone dictation in adobe reader in a fillable form I created in forms central for acrobat?

    I am new to adobe and new to forums altogether, so I apologize in advance for any errors and difficulties.  I have installed the trial version of adobe acobat XI pro and have created a form in form central.  Initially I saved a test form as a pdf and emailed it to myself.  When I opened the file on my iphone using reader was able to fill in the fields using my iphone's dictation.  I have since added additional fields and customized the form, but now I am unable to utilize the dictation feature on my iphone to fill in the fields....  HELP!

    If you send a video of the issue you are experiencing to [email protected], we can try to help you.
    Darrell

  • After having yet another problem with my MacBook Pro and having to wipe the drive, I am now unable to sync my iPhones etc without erasing all the music on them. Is there a way around this? I have no other library!

    After having yet another problem with my MacBook Pro and having to wipe the drive, I am now unable to sync my iPhones etc without erasing all the music on them. Is there a way around this? I have no other library!
    iTunes is a mess! It couldn't find it's own libraries and I was forced to create a new one. Now I don't know where my music is or if any's missing.

    columbus new boy wrote:
    How crap is that?
    It's not crap at all.
    It's not that simple. For example, I've 3500 songs on my MacBook but don't want them all on my phone, so I have to manually select each song again???
    There has to be a solution.
    Why not simply make a playlist with the songs you want on the iPhone?
    and maintain a current backup of your computer.

  • HT1414 I dont know why bt ever since I updated my iphone 3gs 16GB to the new 5.1.1 firmware I am unable to activate it with my any sim card, so is there any way to fix this. Im from India

    I dont know why but ever since I updated my iphone 3gs 16GB to the new 5.1.1 firmware I am unable to activate it with any sim, so is there any way to fix this please? Is there a solution to activating my Iphone 3gs on this firmware? I purchase this iPhone from USA and Im using it in India. Please help me...

    This means the iPhone was hacked to be unlocked. The 3GS was not sold in the US as officially unlocked.
    Restoring an iPhone with iTunes that was hacked to be unlocked or installing a firmware update on an iPhone that was hacked to be unlocked re-locks the iPhone to the carrier the iPhone was sold as carrier locked when new. In this case, re-locked with ATT.

  • Why am I unable to send e mails from my IPhone or IPad and get message rejected from outgoing server, message placed in outbox

    Why am I unable to send e mails from my iPhone, and get message rejected by server and message put in outbox.  I have tried changing server ports but to no avail.  I am not very technically minded so any suggestions in laymans terms please.  This is a big problem as I work away frequently and need to answer e mails.  This also happens when at home and on my own wifi.

    Hey Pam3008
    The article below will give some troubleshooting steps to resolve Mail issues.
    iOS: Troubleshooting Mail
    http://support.apple.com/kb/ts3899
    Thanks for using Apple Support Communities.
    Regards,
    -Norm G.

  • Why am I unable to login to Apple Support site from my iPhone, but have no problem from my desktop?

    Why am I unable to login to the Apple Support site from my iPhone, but have no problem from my desktop?

    I have never been able to log into this forum on my phone. I have the settings set as noted above. Any further ideas?
    Never mind, I just tried it again and all of a sudden it worked. All I did was retype the last part of my e-mail address.

  • Please explain why I have not received my $200 iPhone 6 Trade In Promo   Gift card. I sent it to Trade In Center in packaging sent to me by Verizon on November 26, 2014. I have called the Trade In Support team 877-835-2024 to check status and receive a di

    Please explain why I have not received my $200 iPhone 6 Trade In Promo   Gift card. I sent it to Trade In Center in packaging sent to me by Verizon on November 26, 2014. I have called the Trade In Support team 877-835-2024 to check status and receive a different response each time I call. 1)it was received and it takes weeks/months to perform analysis on the device 2) you sent it to the wrong address 3) just wait 4) i will 'expedite' your issue. I've asked to speak with supervisors and the CSR will not let me speak with anyone confirming 'you will just be told the same thing I am telling you'. Well - nothing ever comes of it. Please assist. I have been a Verizon customer for years and am frustrated with the lack of customer care. Like many others I am ready to switch carriers.

    I wanted to add my voice to the growing chorus of people complaining about VZW's trade in program. i received the exact same excuse for denying the full value of my perfectly good and DEACTIVATED iphone 4s.
    i DID manage to get through to the trade in team, and after explaining the situation, i was told that my problem could be escalated the the tech team. the anonymous trade-in woman transfers me to the normal VZW cust support line... huh?
    i wait again and finally get through. unlike the trade-in woman, the cust support rep immediately identifies himself. willie was as helpful as he was allowed to be, but sadly, that wasn't very much. the trade in people and VZW hold all of the cards.
    THEY say that the de-activation lock wasn't turned off, i say it was.
    there is no way to prove either assertion.
    there is no appeal.
    they just deny, deny, deny, as evidenced by all of the other complaints posted here and elsewhere.
    willie WAS able however, to get me an additional credit for my 'inconvenience'.
    while i genuinely appreciate his effort on my behalf, it doesn't absolve the company from the way they handle the trade-in program, whether it's farmed out to a 3rd party or not.
    i will be filing complaints with the PSC, BBB, and NYS Att'y General.

  • I'm unable to get my iPhone out of recovery mode?

    My iPhone was on charge earlier this evening, and when disconnecting it to use it again I noticed it had entered recovery mode randomly (I'm still not sure why this happened in the first place) I know usually this isnt a very big problem and you can simply connect it to iTunes and restore it, which I attempted to do, however when doing this my iPhone displayed a black screen with a blinking apple sign and iTunes wouldn't recognise my iPhone. I held the home button down, and iTunes then recognised my iPhone, however when I hit restore, an error sign comes up saying my iPhone cannot be restored - so I am unable to restore my iPhone through iTunes.
    I cannot restore my iPhone by holding down the home and power button as my power button jammed just over a month ago randomly (literally woke up one morning and was unable to use it at all) so my iPhone is now stuck in recovery mode and I can't get it out.
    I'm going to visit apple tomorrow to see if they can help. I'm still covered by warranty as I've only had my phone just over 11 months. Do you think it's likely they'd be able to restore is via iTunes in store? and if not do you think I'd be able to get a replacement because of this issue and because of my broken power button? Incredibly worried, as I don't know why my phone has even randomly entered recovery mode or why my power button jammed in the first place and I really don't want to end up paying £120 for a new handset when I don't feel any of this was really my fault.

    I am having the exact issue as yours, but, I fixed this issue myself and I would like to help many of those suffering from this issue to not be treated by Apple -- when I woke up in the morning I found my iPhone 4 was in "Upgrade to iOS6" mode on the moring that I planed to travel -- my alarm is still alarming me to wake up but the phone could not be used anymore, so fortunately I have backup phone to switch the sim-card to. When I am back home I went to a local "Short Hills" apple store Genius Bar and the staff told me that it could not be fixed, the only way to resolve this was to pay $150 for "Replacement" for a refurbished iPhone - I didn't believe him! My home PC/iTunes can detecte my phone, but the Genius Bar staff said it can't be deteted. I tried many different ways and finally I came up the followings which fixed by iPHone: 1) if you need to backup your stuff within the iPHone, you can use iTools from your PC; 2) Install the latest iTunes; 3) Try to recovery your iphone with iTunes several times and to see if it could be fortunately restored, Pay attention to the error messages, I got (-1) and (3194) which are ok, if they all are not working, then perform the last: 4) download the latest firmware for your version of your phone, such as iphone 4,5, GSM, CDMA, etc and save it into your PC; 5) perform a recovery mode from iTunes, but this time, you are pressing down the "Shift" key while you are clicking the "Recovery iPhone" from your iTunes, it will pop up a window to ask you to upload the firmware, you then select that downloaded firmware and it should fixed you problem and your iPhone will be just like brand new from Apple manufacture! Good luck! -- I have several negative experience with Genius Bar -- they are using refurbished phone with much older screen life LCD to replace my warrenty new phone -- this is apple the policy which are being complaied worldwide!!!! If I had choice, I would not have been using iPhone!

  • Unable to sync my iPhone with iTunes all of a sudden...

    I'm presently unable to sync my iPhone with iTunes for some odd reason. It says "Syncing is disabled on this computer." I checked the iTunes settings and it said under "Syncing" in the preferences that it was in fact enabled so I don't see why all of a sudden I'm having these problems. Any suggestions?

    I first reset the sync services in the (Applicantions - Utilities) Terminal: killall SyncServer syncuid SystemUIServer
    Then I went to *User/Library/Application Support and dragged the SyncServices folder to the Trash.
    Then I logged out from the Apple Menu.
    Then I logged back in.
    Now all of the syncing services are working correctly.

  • Why am I unable to add an outlook (email) account to my Imac which is running OS Maverick?

    Why am I unable to add an outlook account to my Imac which is running OS Maverick?
    I recently opened an outlook email account which I have paired with my phone. Which is probably because on the Iphone there is an option for “outlook” when setting up an email account. However, when I go to add the email account to my imac there is no option for “outlook”. There is however an option for “exchange” which I may have tried to use however it asks for server information which I do not have.
    I also tried to populate the add another account feature however it still don’t seem to recognise the email account.
    Can some help? What am I do wrong? v

    The OP is talking about an Outlook.COM Email address. Not MS Office Outlook.
    To the OP:
    You have not entered the Outlook.com Server addresses correctly.
    Gary Scotland wrote:
    Outlook is a Microsoft application, part of MS Office, its not an email service.
    You will need to enter the logon information (username, password and the name of the incoming and outgoing server names). The ISP that provides your email service, ie Virgin Google Yahoo will have this information on their website support page.

  • Unable to iMessage Between iPhones

    I have an iPhone 4S.  My wife has an iPhone 5.  When I try to send her an iMessage, the background on the message is green, not light blue - in other words, we are texting, not iMessaging.  iMessaging has been enabled on both phones.  Both phones are connected to 3G at the time.  Why won't iMessageing work between the two phones?  I am generally (but not always) able to iMessage with other iPhones.  Why between my wife's and my iPhones?
    I did notice this - when I go into Settings/Messages/Send&Receive, in the field under "You can be reached by iMessage at:", I see my iPhone number in there, ut it is grayed out.  I don't seem to be able to activate it, i.e., I don't know how to "un-gray" it.  Might that have something to do with the problem?

    OK - here's what my Send/Receive looks like now:
    Apple ID (My Apple ID is correctly stated here)
    Under "You can be reqched by iMessage at," I have . . .
    My cell phone number (checked and grayed out)
    My wife's cell phone number (checked and active - not grayed out)
    My wife's email address (checked and active - not grayed out)
    My email address (checked and active - not grayed out)
    Still in this section, it then says: "Add Another Email"
    The next section is: "Start new conversations from:"  Under that is . . .
    My cell phone number (not checked and active - not grayed out)
    My wife's cell phone number (checked and active - not grayed out)
    My wife's email address (not checked and active - not grayed out)
    My email address (not checked and active - not grayed out)
    It gives me the option of deleting the two email addresses in the "You can be reached by iMessage at" section.  I am unable to do anything with any of the items listed in the "Start new conversations from" section.
    What should I do and, more importantly, how should I do it?  I'm afraid I am going to need a step-by-step on this if you can - I simply cannot make this sucker work.

  • Why itunes failed to install apps on iphone after update to ios 6.0.1? And how to restore my purshased apps from itunes?

    Why itunes failed to install apps on iphone after update to ios 6.0.1? And how to restore my purshased apps from itunes?

    See:
    Frequently asked questions about viewing and syncing video with iTunes and iPod
    Why can't I transfer videos to my iPod?
    iTunes: May be unable to transfer videos to iPhone, iPad, or iPod

  • HT3867 I'm trying to set up a new iPad air.  Why is it unable to join my wi-fi network, even with correct password?

    Why am I unable to join my wi-fi network with new iPad air using  correct password?

    Some things to try first:
    1. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
    2. Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
    3. Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
    4. Go into your router security settings and change from WEP to WPA with AES.
    5.  Renew IP Address: (especially if you are droping internet connection)
        •    Launch Settings app
        •    Tap on Wi-Fi
        •    Tap on the blue arrow of the Wi-Fi network that you connect to from the list
        •    In the window that opens, tap on the Renew Lease button
    6. Potential Quick Fixes When Your iPad Won’t Connect to Your Wifi Network
    http://ipadinsight.com/ipad-tips-tricks/potential-quick-fixes-when-your-ipad-won t-connect-to-your-wifi-network/
    ~~~~~~~~~~~~~~~~~~~~~~~~~
    Some things to try first:
    1. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
    2. Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
    3. Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
    4. Go into your router security settings and change from WEP to WPA with AES.
    5.  Renew IP Address: (especially if you are droping internet connection)
        •    Launch Settings app
        •    Tap on Wi-Fi
        •    Tap on the blue arrow of the Wi-Fi network that you connect to from the list
        •    In the window that opens, tap on the Renew Lease button
    6. Potential Quick Fixes When Your iPad Won’t Connect to Your Wifi Network
    http://ipadinsight.com/ipad-tips-tricks/potential-quick-fixes-when-your-ipad-won t-connect-to-your-wifi-network/
    ~~~~~~~~~~~~~~~~~~~~~~~~~
    Fix WiFi Issue for iOS 7
    http://ipadnerds.com/fix-wifi-issue-ios-7/
    Fix WiFi Issue for iOS 7
    http://ipadnerds.com/fix-wifi-issue-ios-7/
    iOS 6 Wifi Problems/Fixes
    Wi-Fi Fix for iOS 6
    https://discussions.apple.com/thread/4823738?tstart=240
    How To: Workaround iPad Wi-Fi Issues
    http://www.theipadfan.com/workaround-ipad-wifi-issues/
    Another Fix For iOS 6 WiFi Problems
    http://tabletcrunch.com/2012/10/27/fix-ios-6-wifi-problems-ssid/
    Wifi Doesn't Connect After Waking From Sleep - Sometimes increasing screen brightness prevents the failure to reconnect after waking from sleep. According to Apple, “If brightness is at lowest level, increase it by moving the slider to the right and set auto brightness to off.”
    Fix For iOS 6 WiFi Problems?
    http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/
    Did iOS 6 Screw Your Wi-Fi? Here’s How to Fix It
    http://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bug
    How To Fix Wi-Fi Connectivity Issue After Upgrading To iOS 6
    http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading- to-ios-6.html
    iOS 6 iPad 3 wi-fi "connection fix" for netgear router
    http://www.youtube.com/watch?v=XsWS4ha-dn0
    Apple's iOS 6 Wi-Fi problems
    http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/
    ~~~~~~~~~~~~~~~~~~~~~~~
    How to Boost Your Wi-Fi Signal
    http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Boost-Your-Wi-Fi-Signal.h tm
    Troubleshooting a Weak Wi-Fi Signal
    http://ipad.about.com/od/iPad_Troubleshooting/a/Troubleshooting-A-Weak-Wi-Fi-Sig nal.htm
    How to Fix a Poor Wi-Fi Signal on Your iPad
    http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Fix-A-Poor-Wi-Fi-Signal-O n-Your-iPad.htm
    iOS Troubleshooting Wi-Fi networks and connections  http://support.apple.com/kb/TS1398
    iPad: Issues connecting to Wi-Fi networks  http://support.apple.com/kb/ts3304
    WiFi Connecting/Troubleshooting http://www.apple.com/support/ipad/wifi/
    How to Fix: My iPad Won't Connect to WiFi
    http://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-My-Ipad-Wont-Connect -To-Wi-Fi.htm
    iOS: Connecting to the Internet http://support.apple.com/kb/HT1695
    iOS: Recommended settings for Wi-Fi routers and access points  http://support.apple.com/kb/HT4199
    How to Quickly Fix iPad 3 Wi-Fi Reception Problems
    http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
    iPad Wi-Fi Problems: Comprehensive List of Fixes
    http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
    Connect iPad to Wi-Fi (with troubleshooting info)
    http://thehowto.wikidot.com/wifi-connect-ipad
    10 Ways to Boost Your Wireless Signal
    http://www.pcmag.com/article2/0,2817,2372811,00.asp
    Fix iPad Wifi Connection and Signal Issues  http://www.youtube.com/watch?v=uwWtIG5jUxE
    Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
    How To Fix iPhone, iPad, iPod Touch Wi-Fi Connectivity Issue http://tinyurl.com/7nvxbmz
    Unable to Connect After iOS Update - saw this solution on another post.
    https://discussions.apple.com/thread/4010130
    Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
    Some Wi-Fi losses may stem from a problematic interaction between Wi-Fi and cellular data connections. Numerous users have found that turning off Cellular Data in Settings gets their Wi-Fi working again.
    You may have many apps open which can possibly cause the slowdown and possibly the loss of wifi. In iOS 4-6 double tap your Home button & at the bottom of the screen you will see the icons of all open apps. Close those you are not using by pressing on an icon until all icons wiggle - then tap the minus sign. For iOS 7 users, there’s an easy way to see which apps are open in order to close them. By double-tapping the home button on your iPhone or iPad, the new multitasking feature in iOS 7 shows full page previews of all your open apps. Simply scroll horizontally to see all your apps, and close the apps with a simple flick towards the top of the screen.
    Wi-Fi or Bluetooth settings grayed out or dim
    http://support.apple.com/kb/TS1559
    ~~~~~~~~~~~~~~~
    If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
     Cheers, Tom

  • Why am I unable to receive incoming mail?

    Why am I unable to receive e-mail but I can send it? Mail version 3.6 for Macbook.

    I took it to the Apple store and it had them all stumped. They kept saying I had to have a "bad" e-mail that was preventing others from passing. They tried to erase all e-mails but it still wouldn't work. When they were just about ready to give up the man decided to wipe out anything having to do with e-mail-and start a new account, so I lost messages, but once he cleared all e-mail related items on the laptop, the mail went through!!!
    I haven't had problems since- so....I hope that helps!!

  • HT201303 Why am I unable to use the apple store card  I purchased to purchase a movie or anything else from the iTunes app store???

    WHY AM I UNABLE TO USE THE APPLE STORE CARD I PURCHASED  FROM BEST BUY TO BUY A MOVIE OR ANYTHING ELSE FROM ITUNES OR THE APPLE STORE/

    Apple store gift cards and iTunes gift cards are not interchangeble. They have to be used for the store in which they were purchased.

Maybe you are looking for

  • SAP BW pilot issues

    hi friends we are starting a BW 3.5 pilot and I would like to know the following requirements: system configuration hardware details e.g model, CPU, memory etc application versions e.g netweaver release, database etc interfaces involved e.g link to e

  • 10.3.1 remote using name

    Hi Guys, Since we have updated our primaries to 10.3.1, we are unable to remote control any client running 10.3.1 by device name. If we choose the machine IP address from the drop down instead of the name, we can remote control the device just fine.

  • Screen Resolution issue - BDC Grid

    Hi All, I am facing an issue with BDC for PRMM transaction. If we look at the PRMM transaction, the very first screen consist of GRid forAction type. The records in the grid of PRMM transaction is changing as per the screen resolution of User desktop

  • Safari could not open because the server stopped responding

    What shall i do?

  • A note I need was deleted from the iCloud. Can I recover it? I hope!

    I use iCloud to back up my phone. I'm not sure how exactly it got deleted, but it had valuable information on it. I have been around the community to find a solution and most must be old, all suggest extracting from an itunes backup. Any help will be