Why are my files changing format when I log out?

help

Hi merenoff,
Where are you seeing this odd behavior? Are you using ExportPDF to convert PDF to Word format? When you convert a file, your original is maintained (wherever it was when you converted it). But the converted file is uploaded to your online account at https://cloud.acrobat.com/files. So, if you're converting files you should have both the original on your computer, and the converted file in your online account.
Please let us know if that isn't the case.
Best,
Sara

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