Why can I not upgrade my account with the promo that appears when I click on the upgrade link?

I'm an existing customer and am currently paying over $50/month for Creative Cloud. If the link in my email says "upgrade now" and I click on it, and it takes me to a page that says I can get an annual subscription for $29.99 per month (monthly), why then can I not upgrade to that promo? If I'm not eligible, then don't send me the email link, it's false advertising.

Hi sage-energy,
I would like to inform you that $29.99 promo is for our existing customers who own a CS 3 or later version.
This pricing is for 1 year, as per subscription terms, price is subject to change and a notification would be sent to the customers about the same.
Please refer : Adobe - Subscription Terms
I have checked your record, you have purchased the subscription for $29.99 and after 1 year it has revised to $49.99.
However, if you have got an email stating that you can upgrade it $29.99, I would advise you to contact our support team to get that email validated. We would take the required action on that.
To contact Adobe support : Contact Customer Care
Thanks,
Atul Saini

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