Why can i not view my rental movie in the ipad video app

hello everyone
Hopefully someone can help as I'm getting a tad frustrated I have been for the last 2.5hrs trying to get a rental movie I have downloaded on to my computer to sync with my Ipad2 and its simply wont do it what could be wrong?
I have so far
restarted both computer and rebooted ipad.
both softwares are up to date on ipad and on PC
I have checked the restrictions and there doesnt appear to be any that I can see in the menu although saying that the movie selection can not even be highlighted in that menu.
I have checked in the about and although itunes syncs the movie and it shows up in the bar below as the movie taking up space..in the about in the general part of settings it refreshed but still states 0 so itunes on the PC says its on the ipad but the ipad is saying it is not on the ipad....
I'm going away on holiday next week and I was hoping to take a few rentals with me....I downloaded this one to test it out and see how well it worked so far its been frustraingly useless....im glad I never downloaded 30bux worth of movies.
I have been searching and searching the net...I have come across one other person that appears to be having the same drama as me. however he is on here on apple support but no body has replied to him and he posted 3 months ago...so I hope someone can help me

Is there anyone out there that might know whats wrong!!!!
Surely someone must be able to help

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