Why can't i access the itunes store on Windows 7 64 bit?  I tried deleting and reloading itunes with no luck and turning off anti-virus

I cannot access the itunes store although I can open itunes.  It says I have a conflict but provides no details?    No error message is provided?   I have a windows 64 bit computer
I would like to purchase more songs but this is no longer possible!

Hey khedhuntr,
I would go through the recommended troubleshooting steps in here to see if that resolves the connection issue:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Welcome to Apple Support Communities!
All the best,
Delgadoh

Similar Messages

  • Why can't i access the app store on my iphone 5

    Please why can't I access the app store on my iPhone 5....it keep saying can't access.. I'm from Nigeria

    Go to settings, then scroll down to appstore and itunes store. Then tap id and sign out. Next, sign in again.
    Or restart the device by holding power button until red slider appears. Slide it. After the iphone turns off. Hold the power button to turn it backon. Then try the solution above.

  • Why can't i access the app store after Mountain Lion install?

    Why can't i access the app store after Mountain Lion install?

    Hi There,
    What happens when you try to access it?   You've not given a lot of information for people to help you.

  • What is a "browser redirect" ? Why can't I access the music store?

    Hi,
    I just posted a message about not being able to access the music store. I said reconnect when I mean redirect.
    Does anyone know what's going on and why I can't I access the music store? I was able to get on 3 days ago. Thanks to all who can tell me something.
    This is REALLY starting to irritate me.
    Saradonna

    I am also becoming very frustrated. I am new to this forum but after spending the better part of my day off trying to figure out how to make this work I have hit the wall. It strikes me that this should be much easier to access considering that we are looking to spend money. Does apple not want my money? I have tried everything that was recommended in all the sites I have been directed to, to no avail. I am not a computer whiz, so I need specific and simple answers as to how to fix this. I have never been able to access the music store, and each time I try I get the white screen, and a perpetual connection bar. I then have to close iTunes, and reboot my computer to be able to access it again. HELP ME PLEASE!!!
    hp   Windows XP   service pack 2

  • Why can't I access the itunes store now that I have done the update of IOS7.0.2

    Why can't. I access the itunes store since I have done the update IOS7.0.2

    Hey khedhuntr,
    I would go through the recommended troubleshooting steps in here to see if that resolves the connection issue:
    Can't connect to the iTunes Store
    http://support.apple.com/kb/TS1368
    Welcome to Apple Support Communities!
    All the best,
    Delgadoh

  • Why can't i access the itunes store?

    I recently got a new computer with Windows7 and have not been able to access the ITunes store.  I was able to get to it with my old PC running Windows XP, but now I can't get to it.  I get an error message saying that I am not connected to the internet even though I am connected.  Is there some other settings that I need to adjust before I can access the store?  I have tried removing and reinstalling the ITunes software several times but it didn't have any effect. 

    Close your iTunes,
    Go to command Prompt -
    (Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
    (Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
    In the "Command Prompt" screen, type in
    netsh winsock reset
    Hit "ENTER" key
    Restart your computer.
    If you do get a prompt after restart windows to remap LSP, just click NO.
    Now launch your iTunes and see if it is working now.
    If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
    iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
    http://support.apple.com/kb/TS4123?viewlocale=en_US

  • Why can't I access the iTunes Store (iTunes 10.4.1)

    Every time I launch the latest version of iTunes and click on iTunes Store, I get the error message "We could not complete your iTunes Store request. You do not have permission to access the requested resource." In smaller print it says "There was an error in the iTunes Store. Please try again later."
    Anybody else have this problem? Suggestions anyone?
    Thanks.

    Hey khedhuntr,
    I would go through the recommended troubleshooting steps in here to see if that resolves the connection issue:
    Can't connect to the iTunes Store
    http://support.apple.com/kb/TS1368
    Welcome to Apple Support Communities!
    All the best,
    Delgadoh

  • Why can I not access the app store on itunes?

    How come when I attempt to access the app store on itunes, It attempts to load and then gives me a blank white screen?
    Everything else seems to work fine, its just the app section.
    I am using the latest version of Itunes on a mac.

    You need to update the iOS. Go here to get the last update for your 1G iPod
    Purchasing iOS 3.1 Software Update for iPod touch (1st generation)
    Not that there are not that many apps compatible with 3.1.3.

  • Why can't i access the app store with snow leopard

    I just installed Snow Leopard on my girlfriend's Macbook 5,1 in hopes of updating it to Mountain Lion. I'm unable to use her Apple ID, nor mine, to access the App Store to upgrade. I've scowered search engines to find a fix, but to no avail. Anybody have any ideas as to how to resolve this issue?

    Hello:
    I do not know what you have tried, but try this:
    Click accounts in the quick links section.  You should be able to set things upo from there.
    Barry

  • Why can't I access the itunes store when signed in on my wife's Earthlink email address?

    I'm trying to setup my iPad 1 for my wife to use and when I sign in under her email address (that has been setup in itunes), I get the "cannot connect to itunes store" message.  When I sign in under my email address, everything works fine.  What gives?

    Baseal wrote:
    When I use her Earthlink email address to download apps or whatnot, it says I can't access teh itunes store. 
    When you say "her email address" do you mean that you set up a separate Apple ID for her using her email address as her Apple ID? If so, was it ever verified by Apple? Did she get the email verification?
    You might look here for some help.
    http://www.apple.com/support/appleid/

  • Why can I not access the iTunes Store after downloading IOS 7?

    I cannot enter the itunes store(where you purchase music, movies, etc.) on my iPhone 5 ever since I updated my phone to iOS 7. I even made sure my itunes was up to date on my computer which it is and I then plugged my phone into my computer hoping it would fix the problem which it didnt. Please help me out this is really starting to bother me.

    Try a reset ...
    Tap Settings > General > Reset > Reset All Settings
    Then restart your iPhone. Then try the iTunes Store.
    No data is lost due to a reset.

  • TS1538 Why can't I access the app store on my iphone

    For the past 3 days now, I try to download a free app on my Iphone, but it freezes and prompts cannot connect to iTunes, or app store. Can you help with this issue?

    Go to settings, then scroll down to appstore and itunes store. Then tap id and sign out. Next, sign in again.
    Or restart the device by holding power button until red slider appears. Slide it. After the iphone turns off. Hold the power button to turn it backon. Then try the solution above.

  • Why Can't I Access the App Store in iOS 6?

    I've been trying to use Passbook ever since I installed iOS6 today with no luck. Whenever I tap the "App Store" button in Passbook, it opens the store and I get a "Cannot connect to iTunes" message. (see image.)
    But if I open iTunes on it's own, it works just fine. No one else is complaining!Am I doing something wrong?

    I am having the same problem, but I think I might know what's causing it.  I just updated my girlfriend's iPhone 4S (same phone as mine) to iOS 6 and was surprised to find that her app store is working just fine.  When I opened hers, however, I did notice that the "Categories" and "Top 25" buttons are totally different; and those happen to be the two buttons that are not working for me.  Mine shows the same that yours does, while hers has the "Genius" and "Charts" buttons in the place of the two that are not functioning for me.  I believe these old buttons are no longer active and therefor are bombing out when attempting to access them.
    Now I said I think I may understand the problem, but unfortunately I have no idea what the solution may be.  Hopefully this tread doesn't fade away and our problem gets addressed.

  • Why can I not access German iTunes with my UK ID?

    I am trying to download a German app. Why doesn't that work?

    You cannot use other countries itunes stores.
    This is how the itunes store is set up.
    Sorry.

  • Why can't I access the iTune store anymore?

    Hi,
    My iTunes store is showing up blank. I can see the icons in the top nav bar but the pages are all blank. it worked fine about two days ago. I've not changed anything on it lately. Toady i installed the latest software updates to see if that helps. But no luck. I've even deauthorised and authorised, still no luck. Checked my account details. Still no luck.
    is anyone experiencing the same problem?
    I'd really appreciate it if anyone can assist please.
    P

    You need to update safari.  Install this:  http://support.apple.com/kb/DL1569

Maybe you are looking for