Why Can't I Activate My PSE 13  Download

This is my 3rd week asking for help to get my finally successful download/install. I am now getting the message that the activator is not available.  What do I need to do to make the activation to work? I have been "chatting " with techs for 3 weeks to get this far. Please help me. Joyce Cruzat, [email protected]

This is almost the end of the 2nd week and I am still unable to activate my PSE 13 program. Today I have started chats with 3 techs but there must be a transmission problem somewhere on the line because the techs cannot maintain the transmission long enough to help me. My download install was successful. However, after I "signin" and get the license agreement "accept" screen, the program seems to stop. The download I purchased was supposed to be an "upgrade". Is there anyone in the Adobe establishment that can help me? 

Similar Messages

  • Why can't I Activate My PSE 13 Download/Install #0214212852

    This is the 3rd day (2 previous days on the chat line) that I have asked for help but have not received it. I have talked on the chat line and was finally advised to uninstall the trial version, PSE 12 and PSE 13. I think I finally got a good install but I now cannot get the program activated. Is there a way to obtain the program on disc so that I can get on with my work? 

    This is almost the end of the 2nd week and I am still unable to activate my PSE 13 program. Today I have started chats with 3 techs but there must be a transmission problem somewhere on the line because the techs cannot maintain the transmission long enough to help me. My download install was successful. However, after I "signin" and get the license agreement "accept" screen, the program seems to stop. The download I purchased was supposed to be an "upgrade". Is there anyone in the Adobe establishment that can help me? 

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