Why can't I back up my iphone 4 on itunes anymore.

I bring up itunes on my HP laptop and then connect my iphone 4. When I click file, devices the option to backup is greyed out (I cannot click on it).

Hi lindafromqld!
Here is an article that will help you troubleshoot this issue with your ability to create a backup:
iOS: If you can't back up or restore from a backup in iTunes
http://support.apple.com/kb/ts2529
Thanks for using the Apple Support Communities!
Cheers,
Braden

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Hello paulfromclarendon hills,
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Hi
I have an iPhone 5, all software uptodate. I also have a macbook air and iMac, again all itunes software unto date. When I plug my iPhone in the iPhone is recognised in iTunes. I can add files in the apps section, but no matter what i try, i can't add music to my iPhone from my iTunes.
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Hi patrickfromisle of wight,
I believe that this article will help you address this issue:
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http://support.apple.com/kb/HT6202
Thanks for using the Apple Support Communities!
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I have been trying to backup my iPhone 4 for hours now. I was able to backup my iPod Touch, but not my iPhone. I have purchased more storage, but that did not help. It says I have 11 GB of free space left and only 3 GB to back up on my iPhone and just over 2 GB to back up on my iPod. I have tried multiple times to back it up and it says "Estimating time remaining..." and then nothing happens. It will say that the backup was incomplete. I delete the incomplete backup and start over and get the same results. I have 15 GB of storage total, but nothing is working. The progress bar never moves but the spiral continues to move next to "Backing up..." Also, I have tried to do it via iTunes and it says it has backed up but on my iPhone it stills says there has never been a backup to my cloud. I have tried to back it up with it connected to my PC (Sony-Vaio) and connected to a wall outlet with the same results. I am trying to be as detailed as possible without being annoying. All I have selected on my iPhone to backup is Contacts, Documents (Of which I have none) and Photos with Find My iPhone selected to ON. My iPod is not even the most current generation, so not sure that makes a difference. It backed up in less than 1 minute. At the time of completion of this post, the progress bar has not moved. Help please! Thank you even if you have no answers!

How long are you leaving it to backup and how fast is your internet connection?
Backing up 3GB of data to a remote server can take many, many hours, especially if your internet up-speed is slow.

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How long are you leaving it to backup and how fast is your internet connection?
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Is it because I'm using a new computer from the one I originally synced my old 3G with?
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Hello joelfromn. charleston,
It seems you are unable to activate iMessage on a device with no carrier service. The following article provides information regarding activation issues:
If you get an error when trying to activate iMessage or FaceTime - Apple Support
Check your device settings
Make sure that you’re connected to a cellular data or Wi-Fi network. If you're using an iPhone, you'll need SMS messaging to activate your phone number with iMessage and FaceTime. Depending on your carrier, you might be charged for this SMS.
Go to Settings > General > Date & Time and make sure that your time zone is set up correctly.
Thank you for contributing to Apple Support Communities.
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Not I. I have no such issue, nor does anyone I know.
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We are certainly able to use our own music. I do it often.
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Call your our cell carrier first.
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Have you not got a backup of your content ? iTunes will only copy back purchases that you made from Apple. For music from other sources you will need to find a program from another source which can copy them back from the phone - if you do a search on google you might find some. Or depending from where you got them from can you re-download them from those sites ?

Why can't I back up my iphone 4 on itunes anymore.

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