Why can't I back up my iPhone to iCloud?

I have been trying to backup my iPhone 4 for hours now. I was able to backup my iPod Touch, but not my iPhone. I have purchased more storage, but that did not help. It says I have 11 GB of free space left and only 3 GB to back up on my iPhone and just over 2 GB to back up on my iPod. I have tried multiple times to back it up and it says "Estimating time remaining..." and then nothing happens. It will say that the backup was incomplete. I delete the incomplete backup and start over and get the same results. I have 15 GB of storage total, but nothing is working. The progress bar never moves but the spiral continues to move next to "Backing up..." Also, I have tried to do it via iTunes and it says it has backed up but on my iPhone it stills says there has never been a backup to my cloud. I have tried to back it up with it connected to my PC (Sony-Vaio) and connected to a wall outlet with the same results. I am trying to be as detailed as possible without being annoying. All I have selected on my iPhone to backup is Contacts, Documents (Of which I have none) and Photos with Find My iPhone selected to ON. My iPod is not even the most current generation, so not sure that makes a difference. It backed up in less than 1 minute. At the time of completion of this post, the progress bar has not moved. Help please! Thank you even if you have no answers!

How long are you leaving it to backup and how fast is your internet connection?
Backing up 3GB of data to a remote server can take many, many hours, especially if your internet up-speed is slow.

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