Why can't I connect to my WiFi on my new Ipod touch?

I just purchased a new 4th generation iPod touch today. I've been trying to activate it, but I cannot connect to the WiFi in my house. I am online able to use my WiFi but I cannot connect to my WiFi from my iPod touch? Help please.

Does the iPod connect to other networks?
Does the iPod see the network?
Any error messages?
Do other devices now connect?
Did the iPod connect before?
Try the following to rule out a software problem:                 
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on the router
- Reset network settings: Settings>General>Reset>Reset Network Settings
- iOS: Troubleshooting Wi-Fi networks and connections
- iOS: Recommended settings for Wi-Fi routers and access points
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar

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  • Ask your question.why can't I connect to my wifi?

    I cannot completely connect to the wifi.

    Do other devices successullyconnect to the network?
    Does the iPod successfully connect to other networks?
    Try the following:
    - Reset the iPod. Nothing will be lost.
    Reset iPod touch:  Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    - Power off and then back on your router
    - Reset network settings: Settings>General>Reset>Reset Network Settings
    - iPhone and iPod touch: Troubleshooting Wi-Fi networks and connections

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