Why can't I donwload Tin Tin movie trailer? Or The Rise of the Apes trailer?

Question

Why is it that when I go into iTunes store to Theatrical Trailers and click on new Tin Tin trailer the store always comes up with "cannot complete your request....the store may be busy"? Same thing on the Rise of the Planet of the Apes, that one hasn't worked since it was posted on April 14.

Answer 1

I've experienced the same thing going back to December 2010 or earlier and have many notes on what trailer links are broken.  I've reported this to Apple Care iTunes Division and they don't seem to know what's going on.
One tech, in a moment of candor, agreed that the link wasn't working for him either and that he would report it.  Checking back to that link since, it's never been repaired (Tree of Life).  The different people I've communicated with have reported it "upstairs", but still it keeps happening, and oddly, it's a frequent problem with high profile releases like Tin Tin or Rise of the Planet of the Apes.
Even worse news?  The WHOLE theatrical trailers link is now gone from iTunes (unless it's moved somewhere and I can't find it).  It's definitely not where it was Monday when I last used it.
So I'd guess that the whole section has problems and they've hidden it until a solution is figured out.  I really hope that it will reappear because it's my understanding that Apple Trailers have been a big success for promoting Quicktime and the Apple Brand in general.  From the industry standpoint, I've read outside accounts that the industry greatly values Apple's free offering in this area and the obvious publicity the movies receive.   I just hope Apple or the Studios won't start charging for them!