Why can't I download assets from the CC Marketplace even though I have a full membership?

I really need to download some brushes for projects I am working on but for some reason I cannot download any from the Marketplace. I have contacted support with the issue and they sent it to a higher tier support team but I have yet to hear back from them. Any suggestions. It is a student Subscription.

The support person has taken appropriate trouble shooting steps, the case is under investigation. You shall be soon contacted for this.
Regards
Rajshree

Similar Messages

Why can't I download lightroom from the creative cloud menu???

Why can't I download lightroom from the creative cloud menu???
I just signed up for creative cloud tonight and on the files and apps page, it's listed. When I click to download, the adobe application manager doesn't list it.
How to I download it?

Try http://forums.adobe.com/message/4681997
See also http://helpx.adobe.com/lightroom/kb/lightroom-creative-cloud-faq.html#id_95665

Why do my 2 iphones ring at the same time even though they have different numbers?

Why do my 2 iphones ring at the same time even though they have different numbers?

Are they sharing an Apple ID?
On both phones:
Settings > FaceTime > turn iPhone Cellular Calls off

Can I install Windows 7 from a USB stick even though I have the Superdrive?

I have an iMac 21.5inch from Mid 2010 and it currently runs Snow Leopard 10.6.8. I have just purchased the upgrade to Mountain Lion but I have not received the code to install it yet. When I do install it, I'm planning to dual boot my iMac to have Mountain Lion and Windows 7 on it. I have the Superdrive built into the side of the iMac but unfortunately I have run out of discs to burn the official Windows 7 ISO into (from Digital river). The discs cannot be rewritten on because it's a DVD-R so I was wondering if I could install from my 8GB USB stick even though I have a built-in Superdrive. I heard there's an option to do this and I was also wondering if by doing this option, will it automatically put the Windows support software onto it as it says on the second option "Download Windows Support ....."
Also, I have heard my specific iMac can experience a black screen when installing Windows and you need to download some stuff and put it in your USB as it says on the article. Is it possible for me to make my USB bootable by doing the first option in the Bootcamp Assistant as well as put the Windows support software I downloaded from the black screen article into it?

Read the Boot Camp Installation Manual http://manuals.info.apple.com/en_US/Boot_Camp_Install-Setup_10.6.pdf.

Why can't I download anything from the App Store?

I tried downloading a free app from the apple App Store but I now get a message saying there was a problem taking payments and I have to update my credit card details. This is confusing as the app is free and I have never tried paying for an app without having the money in my bank to pay for it. Why does it now tell me I ended credit card details to install an app and why has the error occurred with my bank details?

Check to make sure your credit card details (like expire date, etc) are current.
How to Get Apps From the App Store Without a Credit Card
http://ipadhelp.com/ipad-help/how-to-get-free-apps-from-the-app-store-without-a- credit-card/
Creating an iTunes Store, App Store, iBookstore, and Mac App Store account without a credit card
http://support.apple.com/kb/ht2534
Why can’t I select None when I edit my payment information?
http://support.apple.com/kb/ts5366
If None is not available - On your computer launch iTunes and click “iTunes Store” in the left navigation pane. Click the “down arrow” next to your name at the top right side of the page and click “Account.” Enter your username and password and click “View Account” to log into your account information. Next to your Payment Type, click “Edit.” Select the “None” button and click “Done.” Confirm that your card has been removed by returning to the Apple account information screen. Under Payment Type, it should say that there is no credit card on file.
iTunes Store: Changing your payment information
http://support.apple.com/kb/HT1918
iTunes Store Accepted Forms of Payment
http://support.apple.com/kb/HT5552
 Cheers, Tom

WHY CAN'T I DOWNLOAD EBOOKS FROM THE N.C STATE LIBRARY?

I HAVE DOWNLAODED THE ADOBE DIGITAL EDITION AS REQUESTED IN ORDER TO UPDATE MY KINDLE PAPERWHITE READER.
I HAVE SIGNED ON AND DID EVERYTHING REQUESTED BUT STILL CANNOT DOWNLOAD EBOOKS ON MY KINDLE. I LOOKED AT THE FORMS AVAILABLE AND KINDLE IS NOT ON THE LSIT APPROVED OR WHATEVER. IS THIS THE REASON I CANNOT DOWNLOAD MY EBOOKS FROM STATE LIBRARY?
SOMEONE, PLESE ADVISE.
THANK YOU, BOBBIE

Try http://forums.adobe.com/message/4681997
See also http://helpx.adobe.com/lightroom/kb/lightroom-creative-cloud-faq.html#id_95665

Why can't I download applications from the AppStore?

It says that my Apple ID is disabled, and I'm can't download or install any applications. What am I supposed to do? Can anyone help me?

Hi..
Use the iforgot link to reset your Apple ID password here > Apple ID: "This Apple ID has been disabled for security reasons" alert appears

HT202159 Why can't I download anything from the Mac App Store?

I cannot update apps, or download Mountain Lion. It spent time downloading, supposedly, then after it was finished it said it was unable to do so. Tried it three times, same result.
Never experienced this before.

I need to clarify the problem:
software update returns:
The update could not be verified. It may have been corrupted during downloading. The update will be downloaded and checked again the next time that Software Update runs.
The Mac App Store update, download new, or resume returns:
The application you tried to download could not be downloaded. Check your internet connection and try again.

Is there a way to re-download iWork from the app store even though it came pre-installed on my mac before the App store existed?

I bought my macbook with pages '09 pre-installed. I can find my disk anymore. Keynote and Numbers are working properly, but I want to reinstall pages because I am having a few minor issues with it. If I look at pages in the App Store, it shows that I would have to re-purchase it.

Short answer, no.
Fuller answer, the two are not the same and are not interchangeable. Yes, if you want the MAS version, you will need to buy it. But you should be able to hunt down the trial of the disk version out there on the internet, install it and activate it with your serial number. There is a thread somewhere in this forum from last year that has a link. I hunted it down for someone in a similar situation.
UPDATE -
I found the thread;
https://discussions.apple.com/message/20238439
The trial file still appears to be downloadable. This time make sure that you keep backup copies. It may disappear without notice.

Why can't I open pdf files in my browser even though I have Adobe Reader 9.4.1 downloaded?

This is an irregular problem. Sometimes pdf files open; sometimes not. The message is always that this type of file is not supported by my browser.

Are you saying that Adobe Reader or Preview can't read PDF file that you download? Or, are you saying that you can't display PDF files in your Safari broweer? If the latter, then delete any AdobePDFViewer plugins you find in /Library/Internet Plug-ins/ and restart. That should allow Safari to display PDFs in its window. BTW, that's the worst place to view them. Better to download them and use Adobe Reader or Preview.

I'm a bit hard of hearing, and I can't get Firefox to boost the volume adequately, even though I have set all volume controls to maximum. Please fix.

I can't get the volume loud enough, despite setting all controls for maximum volume.
I'm using Windows XP, and a high-end computer/monitor/speaker. I'm using Firefox 4.0.1
I figure you guys are all young, and your hearing is still good, so you don't understand us older folks.

Got the same problem. It seems it is happening all over the place with the i-tunes update.

I can't download videos in Safari. I can't open Adobe documents from Mail or Safari even though I downloaded Adobe from the App Store.

I can't download videos in Safari? It doesn't tell me why or how to fix it.
I can't open Adobe documents from Mail or Safari even though I downloaded Adobe from the App Store?

I can't download videos in Safari? It doesn't tell me why or how to fix it.
I can't open Adobe documents from Mail or Safari even though I downloaded Adobe from the App Store?

Why can't I download photos from ipad to facebook?

why can't I download photos from ipad to facebook?

You can't via Safari, but you should be able to if you use, for example, the 'official' Facebook app.

Why can't I download pictures from a flash drive to my iPad?

Why can't I download pictures from my flash drive to my iPad?

The USB Camera connecto (30 pin or lightning)r can read pictures from certain flash drives and imp[ort them to the iPad.
The pictures must be in a folder called DCIM and have a naming structure similar to what a camera would produce. 8 character names plus the 3 character extension. ie. image001.jpg
Aside from that, some USB flash drives may require too much power which would cause the iPad to issue a warning.
How are you placing the images in the drive?
It the iPad issuing an error?
What exactly are you doing?

Why can't I download projects from iPhone to computer through iTunes to clear space on my device?

Why can't I download projects from iPhone to computer through iTunes to clear space on my device?

Yeah, I have this problem too. Since the HD purchase usually includes the SD movie too, I am perfectly content to watch SD on my Windows computer and HD on my AppleTV.
Only workaround I've found for this is to buy the HD version of the movie on my iPad. Then, download it to my computer via iTunes or by transferring it from my iPad. I hear you can buy it on an iPhone too (4 or 4s) and achieve the same result.
But that's a terrible workaround. I have a number of other HD movies I've purchased with previous versions of iTunes, so this is absolutely something that Apple has introduced relatively recently.

Why can't I download assets from the CC Marketplace even though I have a full membership?

Similar Messages

Maybe you are looking for