Why can't I Fax from my iMac over VOiP?

I recently switched from our land line over to Charter.net's phone service to get unlimited long distance for the purpose of faxing. I also purchased the USB fax modem so I can fax from my iMac, set the preferences, etc. I even call Charter prior to making the switch to see if I'll be able to fax. They say yes!
BUT, it does not work!
I call Charter Cable and I finally get someone who actually knows the technology and he says that I CAN NOT fax through my computer. It should work ok through a regular fax machine, but not the computer. So, what the heck is the difference, both use a modem!
Anyway to get around this problem? Or am I going to have to purchase a separate fax machine?
Thanks for your help, Connie

Most VOIP phone lines do not support faxing because they compress voice signal a lot to save bandwidth. If your fax software allows you to choose a faxing speed, you can try setting your fax modem to the slowest speed to see if that helps. If you only need to send fax, you can use GotFreeFax.com to send free fax online.
Message was edited by: Szsjq

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