Why can't I install the netflix app to my iPhone

I can't install any apps to my iPhone

Can you find the App Store app on the phone ? If not then that implies that the store is hidden by restrictions, and if it is then it will also stop you installing apps from your computer.
If she can't remember her restrictions code then was it on the phone when it was last backed up ? If it wasn't then you can restore to that backup and it should be removed.
If it was on the phone when it was last backed up then the only way to remove the code is to reset the phone back to factory defaults (e.g. your mum could log into her account on http://www.icloud.com and send a remote wipe message to it) and you can then re-sync content back to the phone - you won't be able to restore to the backup as that will restore/keep the restrictions code in place. Prior to resetting the phone copy any purchases over to your computer's iTunes library via the File > Devices > Transfer Purchases menu option, and copy any important documents, photos off it.

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