Why can't I launch my Creative Cloud Desktop App? (I get Error -1712)

I have the Creative Cloud Desktop app downloaded and installed on my iMac (Early 2009/Mavericks OS). When I try to open it I get error -1712. Up until today I have been able to launch it. I cleared out my caches completely today so am wondering if that has something to do with it (cookies?). I can launch other Creative Cloud Apps such as InDesign Photoshop and Illustrator. I am having font sync issues with TypeKit and InDesign as well--typekit says my fonts are synced, InDesign says they are not. Help!

You might try restarting your computer and then attempt downloading Creative Cloud again. In case you still face this issue please share the screenshot.
Thanks,
Vikas

Similar Messages

  • Why can't I open my Creative Cloud desktop?

    Why can't I open my Creative Cloud desktop?

    Hi Brenda,
    Welcome to the Community!
    Are you getting an error message while opening? What operating system you have?
    To start please check these links: http://helpx.adobe.com/photoshop/kb/cc-applications-crash-immediately-launch.html & http://helpx.adobe.com/creative-cloud/kb/troubleshoot-cc-installation-download.html
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    I'm running Windows 7 Pro, SP1, 32bit, 4Gb memory.
    Any ideas?

    Phone: 800-833-6687 (US daytime only 5AM-7PM PST, Monday-Friday).
    Chat: For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
    Creative Cloud support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html ( http://adobe.ly/19llvMN )

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    This is an open forum, not Adobe support... you need Adobe staff to help
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    @John T Smith
    Thanks for your reply, but unfortunately the URL you gave is a non-functional web page.  The chat button on Adobe's Contact Customer Care page is also non-functional.  I get the feeling Adobe doesn't want to chat, or maybe they went home for the weekend, so I came to the forum.

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  • I have downloaded the creative cloud desktop app, but the app tab says 'download error', download creative cloud. HOW CAN I FIX THIS

    I am using a mac
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    Brittney2_lee from your post it sounds like you are receiving a variety of download errors.  You can find details on how to diagnose and resolve download errors at Error downloading and installing Creative Cloud application.  You are welcome to update this discussion if you have any questions regarding the steps listed within the document.

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    I get a download error on the creative cloud desktop app.  When I click reload applications it remains the same.  How can I get this message to be removed?

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    Eshant Jindal

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    Please check if these links are useful.
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    Regards
    Rajshree

  • I'm trying to update my apps using the creative cloud desktop app. I can't see any apps in the app tab, the wheel just spins round and round and nothing happens. Has anyone got any ideas? I've tried uninstalling the desktop app and reinstalling but it sti

    Hi
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