Why can't I "save as a word or excel online" within the PDF document

I can go online and convert a PDF to word but I can't do it within the PDF document.
When I first purchase ExportPDF a few weeks ago I was able to do this, now I can't.
I get an error that states "File failed to be converted with Adobe ExportPDF".
Please advise!!

Hi Edward
Do you have some time today to torubleshoot this issue?
Thanks
-sarabjit

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