Why can't I use mover's coupon on Macbook?

Hi, 
Happy thanksgiving everyone, but my experience at Best Buy today was so disappointed.
I recently moved to new home and received a mover's coupon for Best Buy. I tried to buy a Macbook Air 13.3 at 8251 Gateway Overlook Dr, Elkridge, MD 21075. At checkout, I showed the associate the coupon and I was told I could not use it. He said Apple Macbooks are "Unlateral Minimum Resale Price (UMRP) products". I don't even know what UMRP means, but I thought ok, it's thanksgiving, there is no need to give anybody a hard time. Then I paid the full price for it which is 899.99. Then I went back and told a friend about the purchase. He was shocked I paid so much for it. He told me he WAS able to use the mover's coupon as well as student discounts on the exact same Macbook, and he paid $170 dollars less than I did. I went back to the store and talked to the customer service, I even showed them my friend's receipt. But the associates in the store kept telling me the UMRP non-sense. There is nowhere on the coupon saying Macbooks are excluded. After 30 mins talk, I still could not get the discount. And I felt so disappointed about Best Buy, especially at Thanksgiving eve.
I did some research online, and I found this post in this forum : http://forums.bestbuy.com/t5/Best-Buy-Store-Purchase/Why-can-t-I-use-a-Movers-Coupon-on-a-MacBook/td.... Apparently, somebody else had the same problem and it was solved. Can any moderators here give me some help? At least give me an explaination that makes sense (Please, no more UMRP non-sense).
Thank you.
PS: I want to insert the images of my receipt, the coupon and my friend's receipt. But I am not able to insert them. But I can provide them if needed.

Hello Disappointedme-
I absolutely apologize for the lateness of my reply, we are extremely backlogged from the holiday and Black Friday and we’re trying to catch up.
No pun intended, but it’s definitely disappointing to hear that you were unable to utilize the mover’s coupon on the MacBook Air you purchased.  Based on what you are stating the store said, they may have been misinterpreting what qualified under the terms and conditions of the coupon.  In this situation, I believe that the coupon should have been applied, but I would need to do some more research.  If you could send me a private message with your full name as well as the Customer Service Pin from your purchase, I would be happy to look into this further.
You can generally find the Customer Service Pin near the middle of the receipt, where it should say “Your Customer Service Pin is” and underneath it will be four sets of numbers.  You can send me a private message by logging into the forum and clicking on the button across from my name on this post.
I look forward to hearing back from you!
Bill|Senior Social Media Specialist | Best Buy® Corporate
 Private Message

Similar Messages

  • Re: Why can't I use a Movers Coupon on a MacBook

    I am now having the exact same issue with the Atlanta - Buckhead store.  I tried messaging Allan directly but haven't gotten a response.  Is there another Best Buy representative that can help me?

    Hi rcedmonds,
    I apologize for the apparent tardiness of my reply. The holidays are a busy time for the forum, so we appreciate your patience while waiting for assistance.  We do our best to respond to all of our customers as promptly as possible and in the order in which they are received. To make sure your inquiries are resolved in a timely manner, we ask that you publicly post here on the forum boards. In the event we require additional information from you to assist with your case, we will invite you to send a private message to us directly.
    Having said this, I'm disappointed to hear of your frustration at the Buckhead store when presenting your Movers Coupon. I love to use coupons whenever I can, and finding one for any electronic item can be difficult, so it’s regrettable we may have denied your request to use yours towards the purchase of a new MacBook.
    As you should be able to use the computer for the purchase, please know that I’ve already reached out to local leadership at the store and provided them with the necessary information about your coupon. At your earliest convenience, please visit the store to attempt this purchase again, as you shouldn’t have any future problems using this particular coupon on a MacBook computer.
    Thanks for posting,
    Alex|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Why can't I use a Movers Coupon on a MacBook

    I tried to buy a MacBook Pro at the Best Buy store in DeerPark (IL) but was told by a store associate that I could not use my movers coupon as the MacBook was already on sale. There is no mention of this exclusion in the coupon or BestBuy.com.
    I have seen people successfully stack a student discount and the movers coupon on MacBooks that were already on sale, but my local store says it can't be done.
    Can a Moderator here clarify the policy? As an Elie Plus member I would prefer to spend my money at Beat Buy, especially if I can use these coupons to offset the sales tax and get my final cost to what I would spend on Amazon without these hassles.
    Solved!
    Go to Solution.

    Hi BigDaddy,
    I’m sorry if this associate gave you incorrect information regarding our Movers Coupons. Movers Coupons can be used towards the purchase of a MacBook Pro that is on sale. You state this store is our store in DeerPark, IL, but I don’t see a store located in a town named DeerPark. Could the location of this Best Buy be in a different city?
    Thanks for posting,
    Allan|Senior Social Media Specialist | Best Buy® Corporate
     Private Message

  • HT5395 why can't i use my imessage on my macbook air

    I'm trying to imessage someone from my macbook air to their iphone. but it said i am unavaliable?? why can't i send imessages anymore???

    Hi,
    The iMessages account in Messages does not list itself as Unavailable.
    AIM, Jabber and Yahoo accounts via their Buddy lists (if shown separately) or the combined List can show as Off line.
    The iMessages Account seems to presume the computer will be on all the time and be connected to a Network continually like an iPhone is.
    It does not indicate when a Contact is Off Line or Unavailable until you try to send an iMessage when it might pop up an alert to say it was not delivered.  (Most likely when a iPhone has lost a Cell/Mobile service coverage as well as WiFi).
    Can you explain what you are seeing and where ?
    7:51 pm      Saturday; October 12, 2013
      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.4)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad
    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • Why can't I use my archos with my macbook pro, why can't I use my archos with my macbook pro

    I have a archos 10.1 and I want to transfer movies to it from my external hard drive, but it does not appear on my macbook pro

    How are you connecting it? I don't know that you might not need an app for it to be recognized on a Mac... iPads are easy... other tablets, not so simple.
    I assume that it will connect to your router via wifi... have you tried to discover it on your network from your Mac (as you can do with a PC)?
    Sorry,
    Clinton

  • Why can't i use my FaceTime

    why can't i use my facetime on my macbook air

    Kate ..
    Try this support article >   FaceTime for Mac: Troubleshooting FaceTime

  • Can I use 'mover's coupon' on iMac 27" 5K?

    last friday I went to best buy at Paramus, NJ to buy 5K iMac 27"and there's a black friday sale going on.I tried to use my mover's coupon(it was already activated and printed)and the sales associate told me it can be used on "ANY" apple products.I read all policy on website but I couldn't find that policy. but they didn't apply my mover's coupon on that purchaseI also bought apple track pad, but I couldn't use mover's coupon, too. could you anyone just clarify this issue?thank you  

    Hello boramee,
    It seems you went into the store very prepared having taken the time to carefully read the terms of your coupon which you had activated and printed before your visit. That’s about as ready as you could have been, in my opinion. I apologize for any confusion you have experienced after noticing your Movers Coupon was not applied to your transaction.
    This program has had some changes to the coupon and how it can be used, and it should be able to be used on Apple products. The store employee should have been able to validate this using the terms printed on your coupon or ask a member of leadership to be sure this information was correct. Using the information you supplied here on the forums, I was able to pull up your purchase history and locate this transaction to confirm it was not applied.
    To investigate this for you further, I have sent you a private message to obtain some more details. You may check you private messages by clicking on the envelope in the upper right-hand corner while you are logged into the forums.
    Kindest regards,

  • Why can't I purchase movies from my Apple TV? When searching not all available movies even show up!

    I've had my apple tv for a while now, but have never actually purchased anything from the itunes store directly from the device. A friend recommended "Sleepless in Seattle" to me, and since it's not in Netflix or On Demand, I decided to buy it from itunes.
    In doing a search in the Movies section of my Apple TV and typing in "Sleepl", I got no results. Bummed, I went onto Amazon to see how much the DVD would cost. On a whim, I opened itunes on my computer and did a search for the movie. To my shock, it is available for purchase on itunes for $9.99!
    Once I found this out, I went back to my Apple TV and searched again. The movie still didn't appear to exist. I noticed then that every movie on the apple tv only gave me the option of renting, not buying. I was going to purchase from my computer, but then thought better of it because I wasn't sure it would be made available for me to watch on the apple tv.
    Is there something wrong with my system? Why can't I buy movies from the device? I can buy tv shows, so it just seems weird to me that this is limited to the movies!

    Ha, ha, you are such a tool!
    That profile was written in 2007 and never updated. Unlike you, I don't live on this forum. I have one 5 year old Dell gathering dust, waiting for the trash that has some kids software on it my kids never use.
    Currently I own a 27 inch iMac, and a 21 inch iMac used by my wife. I just sold my MacBook Air, which replaced my MacBook Pro of two years ago. I have an AppleTV v2, and unfortunately gave my AppleTV v1 to a friend before I realized they stripped out the movie purchase feature. We also own an iPad, two iPhones, and 4 iPods, two of which are used as digital music storage for our cars.
    So yes, all of my factual posts concerning Apple's shocking decision to try to hide the fact they removed significant functionality from AppleTV when they revved it, are just driven by the fact that 4 years ago I used almost no apple products. Apparently I harbor a twisted desire to hurt the company that provides me almost all of my technology of choice today, despite being an early software developer for the Mac, helping start two Macinotosh software companies in the 1980s and 1990s, and working at Apple for 2 years in the early 90s.
    The truth is, Apple's products weren't so good 15 years ago so I gradually switched to Windows for professional reasons. About 4 years go I bought an iPhone, and started to wake up to the fact that Apple had done a tremendous job moving the Mac platform to the intel architecture, and was very happy to replace my crappy dells with Apple products.
    But that doesn't mean I wear blinders when their product teams and marketing department makes mistakes, or does something deceptive.

  • Why can I sync a movie but not TV shows on my nano (7th gen)?

    I am using iTunes 11.0 and can sync a movie (Miracle on 34th Street) to my new ipod nano 7th gen but when I try a TV Show (a Planet Earth HD episode) or even a brief video clip taken with my camara I am told that such an action is not permitted on this ipod.  So why can I sync a movie but not TV shows on my nano (7th gen)?  Thank you.

    Before you can sync video files, it must be converted into a format compatible with ipod.  If you can’t sync a video convert it by doing the following:
    In iTunes, select the video you want to convert. Do one of the following then sync again after:
    1) Choose File > Create New Version > Create iPod or iPhone Version.
    2) Choose File > Create New Version > Create iPad or Apple TV Version.
    I hope this works.

  • Why can't I use the Basic brush tool?

    I'm learning the ropes of drawing in Illustrator and I've fallen at the first hurdle. Why can't I use the Basic brush tool? Whenever I select the brush tool and use the 'Basic' brush type, the cursor turns into a hashed circle indicating I can't draw. If I load other brushes, I can draw with other brush types, but I can't use the Basic one. If I select the Basic brush when I have other brushes loaded and try to draw with it, it always defaults to a different brush! I don't understand why.
    On a related matter, I'm also having trouble changing brush size. I know that using the [ and ] keys changes brush size, but I have no idea what the values are. If I try this in Photoshop, I can see the brush size in the Options bar, but in Illustrator it doesn't appear anywhere! Not in the Brushes palette, the Stroke palette or the Appearance palette. Where can I see the brush size?

    Glitcher,
    The following is a general list of things you may try when the issue is not in a specific file (you may have tried/done some of them already); 1) and 2) are the easy ones for temporary strangenesses, and 3) and 4) are specifically aimed at possibly corrupt preferences); 5) is a list in itself, and 6) is the last resort.
    1) Close down Illy and open again;
    2) Restart the computer (you may do that up to 3 times);
    3) Close down Illy and press Ctrl+Alt+Shift/Cmd+Option+Shift during startup (easy but irreversible);
    4) Move the folder (follow the link with that name) with Illy closed (more tedious but also more thorough and reversible);
    5) Look through and try out the relevant among the Other options (follow the link with that name, Item 7) is a list of usual suspects among other applications that may disturb and confuse Illy, Item 15) applies to CC, CS6, and maybe CS5);
    Even more seriously, you may:
    6) Uninstall, run the Cleaner Tool (if you have CS3/CS4/CS5/CS6/CC), and reinstall.
    http://www.adobe.com/support/contact/cscleanertool.html

  • HT1449 Why can't I just move the entire iTunes folder?

    In reference to the linked article above, why can't I just move the entire iTunes folder and create an alias where it used to be ~/Music/iTunes instead of that tedious process?

    You can do that. You can copy the entire Music folder and create an alias for where it normally belongs. However, OS X will not allow you to delete the entire Music folder without a little extra work:
    Copy the /Home/Music/ folder to the desired new location. Create an alias to the new location and put the alias in the /Home/ folder. You will now have a "Music" and a "Music alias" in your /Home/ folder. Open the Terminal in the Utilities folder. At the prompt enter:
    sudo rm -rf ~/Music
    Press RETURN. Enter your admin password when prompted (it will not be echoed) then press RETURN again. The old Music folder should disappear. Now rename the "Music alias" folder to "Music".

  • I've paid for the Bluetooth in my device, Why Can't I use it!?

    Why is it that Apple won't allow the Bluetooth in our devices to be used the way you can on nearly all other devices on the market. Apple should start to listen to the people that buy there products. After all! If it wern't for us consumers buying there products, Apple would not exist. Come on Apple! Pull ya finger out!

    I've paid for the Bluetooth in my device, Why Can't I use it!?
    You can use it. You can use it in exactly the way Apple describes the iPhone's Bluetooth functionality, which is what you paid for.
    Presumably you are referring to Bluetooth file transfers, however the iPhone does not have this capability and Apple has never claimed, advertised or stated that it does. So Bluetooth in the iPhone does work exactly as it is designed to.
    Due to Apple's agreements with the music and movie industries that they sell their content for, it's likely that Apple restricts file transfers to prevent widespread and easy copyright infringement.
    Why Apple can't open up Bluetooth File transfers for picture files only though, I don't know...

  • Why can't I rent movies in South Africa

    Why do we have limited functionality on the iPad simply because we linked to a South African account?
    I can't download/rent/purchase any movies or music or games! This limitation is causing me to only use certain functionality on my iPad, which considering the price of the device doesn't seem fair. With the Anroyd application store you are not limited to certain apps or downloads, however with apple everthing seems so controlled! Can someone please comment on the above.

    Why can't I rent movies in South Africa
    Because the movie companies have not given Apple permission to rent their movies there yet.
    Apple don't own or create the movies. They sell and rent them on behalf of the movie studios under license. They cannot sell and rent movies without permission.

  • Hi, my MacBook Air is not working anymore if it's not connected with the power cable. It's pretty new so I can't imagine that the battery is dead already. Why can't I use my MacBook Air without the power cable even though I charged it for hours?

    Hi, my MacBook Air is not working anymore if it's not connected with the power cable. It's pretty new so I can't imagine that the battery is dead already. Why can't I use my MacBook Air without the power cable even though I charged it for hours?

    Please take the Mac to  Apple store to have it checked out.
    Genius Bar reservation
    http://www.apple.com/retail/geniusbar/
    Best.

  • Why can't I use my mid 2010 macbook pro with 8GB memoir and NVIDIA GEForce GT 330M 256MB to run 3D in photoshop CC?

    Why can't I use my mid 2010 macbook pro with 8GB memoir and NVIDIA GEForce GT 330M 256MB to run 3D in photoshop CC?

    3-D is very memory intensive.
    System requirements | Photoshop
    Mac OS
    Multicore Intel processor with 64-bit support
    Mac OS X v10.7, v10.8, or v10.9
    2 GB of RAM (8 GB recommended)
    3.2 GB of available hard-disk space for installation; additional free space required during installation (cannot install on a volume that uses a case-sensitive file system or on removable flash storage devices)
    1024x768 display (1280x800 recommended) with 16-bit color and 512 MB of VRAM (1 GB recommended)**
    OpenGL 2.0–capable system
    Internet connection and registration are necessary for required software activation, membership validation, and access to online services.*
    ** 3D features are disabled and some Mercury Graphics Engine enhanced features may not work with less than 512 MB VRAM. Read the Help article.
    Bottom line, you don't have enough VRAM
    Nancy O.

Maybe you are looking for