Why can't update to the new iMovie and iPhoto?

Question

I recently had to get a new hard drive in my MacBook Pro. After I installed Mavericks, I got a notification from the App Store saying there are two updates for iMovie and iPhoto. When I try to update them, I receive a message saying update unavailable with this apple ID. It goes on to say this update is not available for this Apple ID either because it was bought by a different user or this item was refunded or cancelled. I have tried every possible Apple ID this could of been purchased with and receive the same message each time. I have no idea what to do to update these now. Any help would be greatly appreciated.

Answer 1

Please take each of the following steps that you haven't already tried until the problem is resolved.
Step 1
Follow the directions in this support article.
Step 2
Associate your Apple ID with your user account. Then sign in to the App Store with the same ID.
Step 3
Triple-click anywhere in the line below on this page to select it:
/Library/Caches/com.apple.appstore/adoption.plist
Right-click or control-click the line and select
Services ▹ Reveal
from the contextual menu.* A folder may open with a file named "adoption.plist" selected. If it does, move the file to the Trash. You may be prompted for your administrator password. Log out, log back in, and test.
*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combinationcommand-C. In the Finder, select
Go ▹ Go to Folder...
from the menu bar, paste into the box that opens (command-V). You won't see what you pasted because a line break is included. Press return.
Step 4
Contact Mac App Store Customer Service.