Why can't Verizon honor what many reps have offered?

We were going to leave Verizon to do Sprints Unlimited for life, so we called to see how much out ETF would cost. The rep said to keep us with verizon she would offer us the verizon max plan even though we didn't have unlimited data. So we decided yes, we called back talked to another rep who said we needed to fill out inactive pricing request and they would change it. So we went ahead and ordered the phones. We call the next day and a rep tells us it was approved and we just need to call when we activate our phones and they will swap it over. So we get one phone in, call to get our data swapped over and we get told we can't because everything get denied. So they sent in another request. The rep was going to call in two days telling us if it got approved. Of course all i got was a measly text from the guy saying it had been denied ( a text really? how cowardly verizon, shame on you!) So I call verizon again the lady says she can see in the notes where it was promised many times (and I recorded the conversations so they can't deny it) but there is nothing she can do we can't get it. Thanks verizon for lying to us! Any other company that makes a mistake, owns up, and honors what their company rep offered. I guess Verizon is the exception. What is the point of having reps if Verizon doesn't back what they say? This just shows Verizon is all in for the money and they will continuously lie to their customers to make an extra buck. How disappointing!

Cancel everything via just porting out to Sprint. They will close your accounts with verizon via the port request.
Sprint is also offering a $100 trade in for your old devices when you sign up with them
Never trust verizon in anything they promise. You are better off porting out to Sprint.
Wait for the customer service response to your post here with "why would you want to leave us, we love you and want you to stay with our family" then a link to show how much money you will be taken for.
Good Luck

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