Why can't you purchase stuff from the itunes store if you're not in that country? I'm in South Africa and most of the best things I want to download are on the US itunes, so I try switch to it but it won't let me download or purchase? I don't get it?
I don't get why? What's the harm if you're in a different country? We all pay the same way and the internet was made to connect people over the world, stuff is downloaded from different global destinations millions of times a day. So what's the point of having an itunes store and App Store that limits you to the boring stuff in your own country? You read about these great app's, bands etc and find them in search engines, you have all the Mac products, but then you can't use them coz of where you're currenlty living? It's like a horrible tease!
Is there a way around this? Or what can be done in order to access the things I want?
Any advice, suggestions anyone?
The reason is licensing - artists/record companies/TV networks/movie distributors all have separate licensing deals in different countries (or no licensing deals at all). It isn't mysterious or secret.
The only way around this is to have an iTunes account in the other country - either a valid credit card with billing address in that country, or an iTunes gift card from that country (though you'll still be asked for a billing address in the country for which you've purchased the card).
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I have a iPad 2 I brought it yesterday and it has an update for iOS 6.1 but it won't let me download it. It keeps saying your no longer connected to the Internet but I'm connected to my wifi. Can you help please
Hi Blueandpink,
If you are running iOS 4, you will need to update the iPad via iTunes on your computer (can't do OTA updates unless you have iOS 5 or higher).
If you have a first generation iPad, unfortunately you won't be able to update to iOS 6 (iOS 5 is the highest you can update to on the original iPad).
If you are on an iPad 2, 3, or 4th generation with iOS 5 and it still isn't working, try holding down on both the Sleep AND Home buttons at the same time for about 10-15 seconds (ignore the red slider button). Keep holding it until the Apple Logo appears. When you see the Apple logo on the black screen, let go of the buttons. This “reset” fixes a lot of iPad issues and might work to resolve the update issue. Try updating again.
Hope this helps!
~Joe -
I lived in the US for a few years, spent a fortune on iTunes [my then local Apple ID account]. Now I live in South Africa and want to use Match. I have a local credit card but how do I use my new / 2nd Apple ID and gain access to all my US music??
You have to be in a country to use its store - you will need to be in the US and have a US billing address on your account to be able to use the US store (that applies to buying and redownloading).
You can use iTunes Match in South Africa, do you not have a backup copy of all of your US iTunes purchases so that you can subscribe to it and upload those that aren't in the South African store to it ? -
So I bought a show on iTunes and I was able to buy it but it won't let me download it . I was able to download songs and I worked perfectly it's just videos . It's on iPhone so I don't know what to do .
What happens when you try to download it, if you are getting an error message then what does it say ?
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Hi I just bought an iTunes to card to purchase music but it won't let me download anything because I can't remember my security question I'm trying to get my credit card info off
If you can't get the answers emailed to you, phone Apple from a number listed in article HE57 and ask for the Account Security team.
(95160) -
Sorry I can't create my account in my App store, because i am not in that region. I live in Cambodia. Can u fix it as soon as possible? Now there are many citizen in Cambodia use a lot if Apple products.
Go to http://www.apple.com/asia/support/mac/app-store/ , click on 'iTunes Store Account and Billing' then 'Billing Enquiries' to get a link to email them. Ask them whether there is a way you can purchase Apps, perhaps by nominating one of the listed countries (Vietnam, for example).
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A song I purchased on iTunes has dropped out from my iPhone - but it still shows purchased in iTunes...but it won't let me download it again.
Any ideas?Oh my gosh I had the EXACT same problem, and for ages I couldn't figure out how to fix it until today. Here's what I did:
First I went onto my computer, opened itunes, and un-installed tumblr, vine and kik. These were the apps I was having problems with (it said I had them on my phone but, like you, they didn't show).
Then I went to the itunes store, searched for each one, and it said I could update them so I did (just FYI: for tumblr a window popped up saying "please click ok to confirm you are 17 years or older", so I did that also)
When I went back to my phone and tried installing them again (still on my computer), it worked!
I hope this helps, because it was incredibly frustrating. Good luck! -
I just purchased an album off iTunes but it won't let me download one song...
I just purchased an album off iTunes but it won't let me download one song off the album due to a -100000 error. It tells me to check for available downloads on the "store" bar, and when I click it, the file still won't download. What should I do?~ Any advice would be appreciated. =^w^=
Hello TheCoddfish,
Thank you for using Apple Support Communities!
So it sounds like you have a preorder you would like to download, but it is not downloading, or you dont have the option to download it.
Without knowing what the preorder was, and if it is released, I found this article named iTunes Store: About Pre-orders found here http://support.apple.com/kb/HT5714.
This part in particular:
Downloading a pre-ordered item
When a pre-order item becomes available, you will receive an email letting you know your pre-order is available for download.
If you've enabled iTunes to automatically download prepurchased content, then your pre-order content may already be downloaded to your library. If not, simply click the download link provided within your email notification, and your pre-order content will begin to download. Alternatively you can use the "Check for Available Downloads" feature in iTunes on your computer by choosing Store > Check for Available Downloads to begin downloading your pre-order.
To view, cancel, or see the expected release dates for your pending pre-orders
Choose Store > View My Appie ID, then click Manage Pre-orders, which located in the Settings section at the bottom of the Account Information screen in iTunes on your computer.
From the Mange Pre-orders screen, click the Cancel button to the right of the pre-order item you would like to cancel. You'll be asked to confirm your pre-order cancellation.
If the album is released and you still cannot download it, I would report the issue directly to the iTunes Store support.
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
All the best,
Sterling -
When going to update it says there is a billing problem with the previous purchase when I go to update it still won't let me download and all the info is correct. How do I fix this?
You have to email iTunes Store Support about this issue now. You can get started here. Change the country in the upper right if necessary.
https://ssl.apple.com/emea/support/itunes/contact.html -
I have a late mode IMac 27" running Snow Leopard. I downloaded Mountain Lion from the Apple Store and paid for it. When I trie to install it took me through the first few pages of installation such as agrreeing to terms and the Lion Page showed up asking where I wanted to intall Mountain Lion. The install button was greyed out. I also had a message this disc is used for Time Machine. I had no other disc to choose from. Time Mahine was in the OFF position. I tried hooking up an external drive and tried using it as th Time Machine Backup. That did not work and it also said this disc is used by Time Machine. I have read of several other cases like this but have found no solution other than doinh a complee wipe of the hard drive and doing a reinstall which I really want to avoid if I can.
Look at the root of your hard drive for a folder called Backups.backupdb.
Or, a sparse bundle disk image for one of mobile computers that might have tried to back up to your Mac.
If you have those, remove them and try again. -
Does anyone know how to fix this?
When you get your email recipt, click on report problem and tell them this exact thing and they should refund you. Only thing I can thing of it to restart your device
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I paid for and tried to download a song from itunes but the song won't dowload! When I got to store and click on available downloads it looks like it's downloading but I keep getting a message that the file is corrupt.
I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the item that is not downloading properly. If you can't see "Report a Problem" next to the entry, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.
(Not entirely sure what happens after you click that link, but fingers crossed it should be relatively straightforward.) -
My account is BLOCKED! I can get into itunes now but it won't let me download APPS! Help!?
I changed my user name and password for all my emails, itunes, etc. b/c someone got into my accounts. I'm able to log in to my itunes account BUT when I go to download an app it won't let me log in with my new password??? Why am I able to get into my account but NOT download??
Also, I purchased imatch when i first got my iphone. Since then i had to swap out phones b/c the first one was defective. Now it won't match all my songs on my computer to my phone??? Why what do i need to do to get all my songs again on my phone?Contact iTunes Customer Service
Apple Support iTunes Store Contact Us -
Why Can't I order stuff from IPhoto?
I am trying to order a book from iPhoto but when I go to 'New Book' in the File menu and try to click on any of the options my iMac just freezes. I get the word 'LOADING' but the gearwheel is stationary and the beachball of death is spinning merrily. I have to power down to escape as nothing else works. Any ideas?
Wilf.Oh. It's not that you can't order a book you can't create a book or calendar in your library. Therefore try this: launch iPhoto with the Option key held down and create a new, test library. Import some photos, try to create a book to check to see if the same problem persists.
If it doesn't then your current library is damaged. Therefore, delete the test library, make a temporary, backup copy of your current library if you don't already have one (Control-click on the library and select Duplicate from the contextual menu) and apply the two fixes below in order as needed:
Fix #1
Launch iPhoto with the Command+Option keys held down and rebuild the library.
Since only one option can be run at a time start with Option #1, followed by #3 and then #4 as needed.
Fix #2
Using iPhoto Library Manager to Rebuild Your iPhoto Library
1 - download iPhoto Library Manager and launch.
2 - click on the Add Library button, navigate to your Home/Pictures folder and select your iPhoto Library folder.
3 - Now that the library is listed in the left hand pane of iPLM, click on your library and go to the File ➙ Rebuild Library menu option.
4 - In the next window name the new library and select the location you want it to be placed.
5 - Click on the Create button.
Note: This creates a new library based on the LIbraryData.xml file in the library and will recover Events, Albums, keywords, titles and comments. However, books, calendars, cards and slideshows will be lost. The original library will be left untouched for further attempts at fixing the problem or in case the rebuilt library is not satisfactory. -
I've had to change my yahoo password on the computer, but now my stupid phone won't receive my mail. And it won't accept the NEW password that I know to be correct. Any advice? I hate this phone!
Let's bring the love back for your phone, clovercat.
I had the same problem when I had my Fascinate.
The best way to get the password changed and to receive emails is to delete http://vz.to/ZVexiW the email account and readd http://vz.to/15pw16c it to the phone.
This should get the emails flowing in for you.
Tamara H.
Follow us on Twitter @VZWSupport
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