Why cant I install the latest update for galaxy note 2???

The latest update for the Verizon Note 2, which i guess is a Canada roaming update, can not install. keeps giving me an error message. Did everything, factory reset (which sucked), took out SIM, power down, etc. can i get rid of this alert?

    @jacm79
I want to ensure you're able to enjoy the benefits of the latest software update for your Galaxy Note 2!
What is the exact error message you get when attempting the update?  Are you connected to a WiFi hotspot or cellular data when attempting the update?  Please let me know so that I can further assist.  Thanks!
AnthonyTa_VZW
Follow us on Twitter @VZWSupport

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