Why do all of my Adobe CC applications crash after giving me a warning about Ray Tracing and Media & Cache Storage?
I've been struggling with this issue for much too long. I can't seem to find the solution anywhere, or perhaps I'm not asking the right question?
Any help would be appreciated. I'm a bit disapointed so far. I just dropped 300 bucks. Somone please help me.
All CC apps? That's unlikely. those warnings are specific to After Effects and Premiere Pro. However, since you haven't provided even a shred of technical info like system specs nobody can know what is going on. Most of those errors come down to inadequate hardware or at least an unsuitable configuration/ driver...
Mylenium
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Adobe Air Application Crash After installation
Hi,
We have developed a windows application "DsNetHTML5Player" in Adobe Air which shows HTML pages in sequence using <mx:HTML> control. When I run application in "Flash Builder" all plays fine.After creating its build and installing on system (Windows 7) application crashes with following error.
Faulting application name: DsNetHTML5Player.exe, version: 0.0.0.0, time stamp: 0x4d7a7dd2
Faulting module name: WebKit.dll, version: 6531.9.0.0, time stamp: 0x50fcd627
Exception code: 0xc0000005
Fault offset: 0x000a99ac
Faulting process id: 0x19c0
Faulting application start time: 0x01d00ae266bc2b46
Faulting application path: C:\Program Files\DsNetHTML5Player\DsNetHTML5Player.exe
Faulting module path: c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\WebKit.dll
Report Id: 99882a24-76d6-11e4-a3ad-005056c00008
If anyone has any idea what the problem could be here, please let me know.
Thanks
UmairCould you open a new bug report on this over at bugbase.adobe.com. Please include a copy of your app (or a sample project) along with steps to reproduce. Once added, please let me know the bug number and I'll have somone take a look ASAP.
Thanks,
Chris -
Title
Incorrect functionality of embed tag in html loader for adobe air development
Description
Problem Description: If we had loaded youtube.com video url in a view stack and navigate to other index of stack or away from we UI screen within the same native window video or embeded tag of flash player or any other embed object will be displayed on top of all screens layer in same position of where the object should be placed in side of html loader only.
Steps to Reproduce:
1) go to http://get.straweb.com/StraWebBrowser/StraWebBrowser.air download and install
2) load 2 tabs and in the 3 tab load video player of youtube.com which will a sample video
before completing the load of 3 tab which trying to load video from youtube.com, navigate to other tabs 1 or 2 in few second once the flash player of youtube.com video player is load it will display in the current tab or UI screen.
3) Try navigating to other tabs than youtube.com loaded tab you see the flash player is on top it stable.
4) navigate to 3 tab and try to navigate to other tab you can observe that so how it will not show that flash player and only visible in that 3 tab which is fine.
Actual Result: Embedded tag of html page displaying on top of all layers of Adobe air application native window
Expected Result: Embedded tag of html page should only displayed in side htmlloader
This you can replicate in any adobe air plugin update and on any Hardware and Environment.
Applicable to all sdk versions of adobe air.Adobe Bugbase: Bug 3823839 Incorrect functionality of embed tag in html loader for adobe air development
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http://helpx.adobe.com/acrobat/kb/acrobat-downloads.html
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By the way, Mattban and Sancasslano, are either of you also experiencing any of the following issues:
* Problems with Contacts either crashing or listing no names
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Application crashes after installing IOS 5
OK, thanks for sharing that information.
Now, how about more details, assuming you are looking for assistance, here, such as the name of the application? It's impossible for anyone here to offer even a guess with so little to go on. Have you checked for an update to said app, or contacted the developer to ask for help?
Regards. -
I just restored my iphone4 in iTunes ( after not syncing it for about three months) and it wiped all my texts and contacts and I think restored it to three months ago. It seems it erased all texts and recent contacts since three months. Any way of undoing this? thanks in advance, Greg
Only if you have a more recent backup with which to restore from - if you've only got the one from 3 months ago then you will be limited to what was on that.
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Why did all of my dashes "-" change to "&ndash" after my client made in browser edits and I accepted
I created a site in Muse. Published out to Business Catalyst and all was good. My client made several hundered edits from the Biz Cat dashboard. They then asked me to make some more substantial edits to the design so when I opened Muse, I accepted the edits they had made. On each page there is a column for Customer quotes. Each quote is signed of with a name.... such as "- Judy Miller." I noticed, after accepting the inbrowser eidts that all dahses before the names now had "&ndash Judy Miller." I tested in preview and sure enough, it was there still. So I then did a preview in browser forcing the page to load through the server and unfortunately the &ndash was still in front of the name. So I opened my browser and pulled up the site to make sure it still had the correct dash and it did as I had not published from Muse since accepting the inbrowser edits.
Why did that happen?
How can I prevent it from happening in the future?
Right now I am stuck in limbo as I can not publish out in fear of populating the site with dash replacements. I can go in and change everyone and then make the changes I was supoosed to make for the client but who is to say it won't happen again and again?
Thanks for any info you can shed on this. I have been on chat support for over an hour now and still have not gotten a hold of a support agent at Adobe. That clearly sucks and they should employ more people to handle the problems when they occur.
WesHi Wes,
You've encountered a bug that has been reported by at least one other user, but one that we haven't been able to reproduce internally. To help us investigate this, could you determine which browser/platform (inlcuding versions) you client had used to make the edits?
Also, if you could send your Muse file to [email protected] (with a link to this forum post), I can look at fixing it, reverting all "&ndash" instances to "–". Sorry for the inconvenience.
Thanks,
Abhishek -
Adobe AIR application crash on start in iOS devices
I have Adobe AIR application that uses Starling and DragonBones.
We use IntelliJ IDE.
We can run the application on the device without problem when running from the IDE.
We build an ad-hoc distribution and put it on a device using TestFlight.
When we run the application it show the splash-screen image and after that either go into white blank screen or crashes.
In the XCode Organizer crash report I can't find helpful information.
How can I debug this problem?Any chance of Testing with Flash Professional ? If so than connect your device and in Flash Professional CC go to Debug->Debug Movie-> On Device Via Usb -> Select your device.
It will start a debug session as soon as you start your app/game and than you can debug whats going wrong on the device, setup your trace statements or breakpoints and see in output panel what actually the problem is.
I hope it will help or some community guru may assist you or particularly you can post your problem in starling forum too, may be someone will help you there ...
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Sr. Software Engineer, Team Lead, Cubix Labs -
my G5 recently began to act strange. I could no longer print to any printer and all of my Adobe software and Safari would crash on startup. attempted to re-install my printer software, but was denied as the computer no longer recognized me as the administrator even though i am the only account on the computer. Performed a system install (w/ bakup of previous), this seemed to work for about two days and the problem has returned with other software (Excel) crashing on startup. does anyone have any suggestions? do i need to erase the harddrive and start over?
I suggest you backup you important data!
I suspect the harddrive is going bad.
Run disk utility. verify disk & verify permissions.
Run hardware diagnostics.
I not sure of a good way of telling if the harddrive is going bad. There is software to test harddrive. Don't know of free stuff for mac.
Considerng that the hd is 7 plus years old this isn't a surprise.
Suggest replacing hd.
If your not up to that, get an external hd.
You need an external Firewire drive to boot a PowerPC Mac computer [ a few G5's will boot from USB ].
I recommend you do a google search on any external harddrive you are looking at.
I bought a low cost external drive enclosure. When I started having trouble with it, I did a google search and found a lot of complaints about the drive enclosure. I ended up buying a new drive enclosure. On my second go around, I decided to buy a drive enclosure with a good history of working with Macs. The chip set seems to be the key ingredient. The Oxford line of chips seems to be good. I got the Oxford 911.
Has everything interface:
FireWire 800/400 + USB2, + eSATA 'Quad Interface'
save a little money interface:
FireWire 400 + USB 2.0
This web page lists both external harddrive types. You may need to scroll to the right to see both.
http://eshop.macsales.com/shop/firewire/1394/USB/EliteAL/eSATA_FW800_FW400_USB -
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I installed all of the adobe CC apps and all of them work fine except Illustrator. Every time I open it I get that Adobe Illustrator has stopped working. If I click on more info I get this:
Problem Event Name:
APPCRASH
Application Name:
Illustrator.exe
Application Version:
17.0.0.256
Application Timestamp:
51a87a49
Fault Module Name:
Illustrator.exe
Fault Module Version:
17.0.0.256
Fault Module Timestamp:
51a87a49
Exception Code:
c0000005
Exception Offset:
00000000009e13d1
OS Version:
6.1.7601.2.1.0.256.48
Locale ID:
1033
Additional Information 1:
011a
Additional Information 2:
011a440ee6852bb0901c1a4e3564f8ee
Additional Information 3:
3919
Additional Information 4:
3919f6cb69012a301f132517587d5505
I am running Windows 7 Professional SP1 with a 2.7GHZ six core processor, 16 gigs ram, and a Geforce 560 graphics card.UPDATE: I have upgraded to Windows 8.1 and still having issues. Indesign stopped working as well, but was able to fix that with removing the read only property. No luck with Illustrator. I tried completely removing and reinstall and still not working. Also tried the disable graphic card trick, but no luck either.
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10.6.4 makes applications crash after upgrade
iTunes, all of Adobe cs4, Quark XPress and several other applications crash without launching after upgrading to 10.6.4. Any suggestions?
Model Name: Mac Pro
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Processor Speed: 2.66 GHz
Number Of Processors: 2
Total Number Of Cores: 4
L2 Cache (per processor): 4 MB
Memory: 3 GB
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Boot ROM Version: MP11.005D.B00
SMC Version (system): 1.7f10I have exactly the same problem. I upgraded a MacBook Air, iMac 27 inch Core i7 and a MacBook Pro 15 inch core i7.
The MacBook Pro has been modified -- I installed a 500GB Seagate Momentus XT Hybrid drive.
The MacBook Pro with the Momentus XT Hybrid drive has all the same symptoms you report. If I replace the drive with the Seagate Momentus 7200.4 that came with the MacBook Pro, then the 10.6.4 upgrade goes fine. I even erased and repartitioned the the hybrid drive, installed OS X from scratch, then installed the 10.6.4 update. As soon as I install that, applications crash when you try and launch them.
As I thought this was related to the Hybrid drive, I reported it to Seagate -- both at their user forums and by opening a tech support case.
http://forums.seagate.com/t5/Momentus-XT-Momentus-and/Possible-problem-Momentus- XT-and-OS-X-10-6-4/td-p/54217
Seagate tech support responded by suggesting I call Apple as all was well before the 10.6.4 update. Which is how I found this discussion thread. At least it is not just me!
Any resolution yet?
David -
Adobe Reader XI crashes after signature input
We recently upgraded to Adobe Reader XI (from Adobe Reader X) and had a PDF crash after inputting a signature in a signature field on the form.
This is the error that we received:
Problem signature:
Problem Event Name: APPCRASH
Application Name: AcroRd32.exe
Application Version: 11.0.10.32
Application Timestamp: 547e9779
Fault Module Name: Annots.api
Fault Module Version: 11.0.10.32
Fault Module Timestamp: 547e95c7
Exception Code: c0000005
Exception Offset: 00049b03
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
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There might be a chance that Reader X has not uninstalled properly.
Please uninstall Reader using cleaner tool "Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs" and remove all its traces from your system.
Then, install it again from the below mentioned link:
Adobe Reader Install for all versions
Let me know how it goes.
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Anubha -
Powerbuilder application crashes after upgrade to 12.5.2 (build 5006)
I have already seen few similar posts on this forum for similar issue. However, I feel mine is different from those and could be some basic steps am missing. Thanks in advance for any comments.
We are evaluating the effort and benefits of migrating our PB 10.2.1 (build 9731) application to PB 12.5 Classic. After downloading the trial version from the SAP site, I could migrate the application easily with only a handful of warnings. However, while running the application either from build (EXE) or from IDE, it crashes (windows application failure) frequently. In addition to that, few of our application screens opens as blank screen (doesn’t display anything in the DW attached).
My operating system is Windows 7 (32 bit) Service Pack 1. The application has many calls external DLLs (both windows standard and custom), as samples at the bottom. I believe that the correct (from PB 12.5) DLLs are copied to Powerbuilder home directory (C:\Software\Sybase\PowerBuilder 12.5 & C:\Software\Sybase\Shared\PowerBuilder) and the source code directory in my attempt to ensure that there are no issues with DLLs. However, initially I had installed powerbuilder 12.5 also under the same root as Power builder 10.0, but as I read few posts that DLLs from different version residing in same place can cause issues, uninstalled and installed PB 12.5 on different location.
Our PB application also interact with the .Net modules of the application by communicating through a custom DLL. However, that seems still working and I am able to open the .Net screens from the migrated application.
Below are the main scenarios in which the application crashes and every time I get a DLL error as given below.
1. While running the application from IDE and selecting ‘Exit’ from the main window. This will close any instantiated objects and close the mutex by calling the windows API.
function ulong CreateMutexA(ulong lpMutexAttributes, boolean bInitialOwner, ref string lpName) library "kernel32.dll" alias for "CreateMutexW" function ulong GetLastError() library "kernel32.dll" alias for "GetLastError;Ansi"
function ulong CloseHandle(ulong hMutex) library "kernel32.dll" alias for "CloseHandle;Ansi"
This will result in the below crash.
Faulting application name: PB125.EXE, version: 12.5.2.5006, time stamp: 0x50f93412
Faulting module name: kernel32.dll, version: 6.1.7601.17932, time stamp: 0x503275b9
Exception code: 0xc0000005 Fault offset: 0x0004c372
Faulting process id: 0x2bdc
Faulting application start time: 0x01cf3e72371227c9
Faulting application path: C:\Software\Sybase\PowerBuilder 12.5\PB125.EXE
Faulting module path: C:\Windows\system32\kernel32.dll
Report Id: 8feef8fc-aa65-11e3-8049-f500274aecdc
2. Opening of certain windows results in the below crash. If I try to debug the code and move mouse over the line of code being executed, then also I get the same crash. I don’t do the mouse move then I can proceed with the same line, however it will crash at a later line calling ‘classname’.
Problem Event Name: APPCRASH
Application Name: PB125.EXE
Application Version: 12.5.2.5006
Application Timestamp: 50f93412
Fault Module Name: PBVM125.dll
Fault Module Version: 12.5.2.5006
Fault Module Timestamp: 50f93437
Exception Code: c0000005
Exception Offset: 00175357
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 3081
Additional Information 1: 38ca
Additional Information 2: 38ca6ad0537dbd0555785bd862b8e94f
Additional Information 3: 0cd5
Additional Information 4: 0cd54a5b6672f15bf2ca366539d89c12
3. Few of the application screen opens but doesn’t display the datawindow attached to it.... many calls external DLLs (both windows standard and custom),
You have a very complex application and it is unlikely that you will receive much help in this type of setting. As Chris has already pointed out, previous efforts appear to have been done in a sloppy manner; something indicated by the ANSI qualifiers on API functions that are not needed or relevant. In addition, the PB alias of CreateMutexA for the API function CreateMutexW is also suggestive.
I believe that the correct (from PB 12.5) DLLs are copied to Powerbuilder home directory (C:\Software\Sybase\PowerBuilder 12.5 & C:\Software\Sybase\Shared\PowerBuilder)
You should be very very careful about doing things like this. One should not simply scatter DLLs across directories without very good reasons as it often leads to strange problems. On a machine with the IDE installed, you should allow PB to install everything where it wants them. Copying or moving files is something done as a last resort - it is certainly something that you need to document in case you need to undo it or redo it at a later time.
Lastly, you might reconsider attempting this with the trial version. I don't how "current" the trial version is but I suspect it might be a bit buggier than the most current maintenance build. I'm guessing that you will have to do a bit more than recompiling to get the functionality related to "opening .Net screens" working. It might help to try creating a new application and put in some basic functionality to interact with all of these external processes, screens, dlls, etc since I suspect this is where the bulk of your problems exist.
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