Why do I continue to get notices that my subscription has expired, yet my credit card continues to be charged $19.99 per month. Either its expired or it hasn't. What gives?
I've asked the question above. I just need to talk to someone who can tell me IF my subscription has actually expired. If it has, on what date. And, if it has why is my credit card continuing to be charged the monthly fee.
Hi vickib61138142,
I've checked your account using the email that you use here in the forums. It looks like you were last charged $19.99 on December 7 2014 for your Acrobat Pro subscription. And that subscription is now expired due to a payment processing error (maybe the expiration date on your card changed?). According to your records, when were you charged last?
I would recommend that you Contact Customer Care if you're finding that you've been charged in January/February but sill don't have access to your subscription.
You can also update the credit card information stored for you account by following the instructions in this document: Manage your membership and payments | Creative Cloud
Kind regards,
Sara
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HT5622 How do I get my acount to be set up without a credit card
Hello how can I make a new account with out using a credit card
How to Get Apps From the App Store Without a Credit Card
http://ipadhelp.com/ipad-help/how-to-get-free-apps-from-the-app-store-without-a- credit-card/
Creating an iTunes Store, App Store, iBookstore, and Mac App Store account without a credit card
http://support.apple.com/kb/ht2534
If None is not available - On your computer launch iTunes and click "iTunes Store" in the left navigation pane. Click the "down arrow" next to your name at the top right side of the page and click "Account." Enter your username and password and click "View Account" to log into your account information. Next to your Payment Type, click "Edit." Select the "None" button and click "Done." Confirm that your card has been removed by returning to the Apple account information screen. Under Payment Type, it should say that there is no credit card on file.
iTunes Store: Changing your payment information
http://support.apple.com/kb/HT1918
iTunes Store Accepted Forms of Payment
http://support.apple.com/kb/HT5552
Cheers, Tom
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