Why do I have other people I cloud on a brand new iPad bought direct from Apple

hi
i bought my husband a new ipad direct from Apple and when we go to set it up it has 2 other peoples iCloud details on it. We don't know who they are and considering its brand new it doesn't make any sense. Has anyone else had this issue? if so how did you resolve it please. I have tried to get in contact with my supposed contact person at Apple but he has not replied. When I ordered them he told me to contact him for support
thank you

as I said something is NOT right
your iPad is NOT new if it already has an Apple  id attached to it
try putting the serial # into this genuine Apple Tool
https://www.icloud.com/activationlock/
and see what it tells you

Similar Messages

  • Why do I have other peoples docs in my iCloud?

    I am extremely irritated because I have other people's doc and photos in my iCloud and Apple is horrible to reach and not addressing the issue.

    Horrible to reach? How have you tried?
    Did you go to the link below and follow the steps:
    https://www.apple.com/support/icloud/contact/

  • Why didn't my 'messages' and 'facetime' cloud-over to my new ipad?

    Why didn't my 'Messages' and 'Facetime' apps on my iphone cloud-over to my new ipad.  My contacts did!  When I try to get in to them on my ipad an error comes up saying it won't let me and to check network settings????

    Do you have the PDFs on the computer's iTunes (or iBooks app if using a Mac with Mavericks on) that you restored the new iPad from ?
    The 'sync collections' setting doesn't copy PDFs between devices, it just means that if an item is on more than one device and you move it into a collection on one of them, then it will also be moved into the same collection on your other device(s) - but it won't copy PDFs (or epubs/ibooks) to the other device if it's not already on there.
    If they aren't on your computer then if though they aren't iTunes purchases you should be able to copy them over from the first iPad via File > Devices > Transfer Purchases

  • Why when I have an annual Creative Cloud subscription am I repeatedly asked to login to authenticate

    Why when I have an annual Creative Cloud subscription am I repeatedly asked to login to authenticate the subscription - sometimes twice, three times during a single product session usage? It's really out of control with Acrobat Pro where I am routinely asked to agree to a trial subscription. Why, I have a full subscription?? Almost everytime I open a PDF file, I am asked to sign-in - this is a huge time burner and completely ridiculous! This new subscription model is extremely frustrating to deal with day in and day out - please fix this mess.

    I have been having this same problem for the past few weeks.  I ran the subscription with no problems since August of 2013. I agree this is time consuming and frustrating. It has now started to do it with illustrator too.  I am not sure if it started when I updated. 
    I thought I solved the problem last weekend, when I removed an old trial version.  However, I didn't exit Photoshop because it was having this problem and I didn't want to deal with it. My computer updated and restarted and the problem is occuring again.

  • I have just installed iTunes for the first time. When I run the application I get a "iTunes not working" message. Operating system Vista (32 bit). I have tried reinstalling with all firewalls off, but still no success. Have other people had this problem?

    I have just installed iTunes for the first time. When I run the application I get a "iTunes not working" message. Operating system Vista (32 bit). I have tried reinstalling with all firewalls off, but still no success. Have other people had this problem?

    Drrhythm2 wrote:
    What's the best solution for this? I
    Copy the entire /Music/iTunes/ folder from her old compouter to /Music/ in her account on this new computer.

  • Why do I have a gray strip in the middle of my iPad?

    Why do I have a gray strip down the middle of my iPad?

    New iPad?  Some of them have screen issues.  I just returned one that had a gray strip down the left side.  Actually, I had two like that.  It was difficult for me to find a new iPad without screen issues.  I actually never did.  I gave up at new iPad #6.  It's probably best to just bring it to an Apple store (if possible) to have it looked at.  They might just swap it for you.

  • I rented a movie directly from Apple TV. I finished downloading successfully, however, I didn't start watching it right away. Now, a day after, I want to watch it, but ATV tells me I have to start the downloading process all over again. WHY?

    I rented a movie directly from Apple TV. I finished downloading successfully, however, I didn't start watching it right away. Now, a day after, I want to watch it, but ATV tells me I have to start the downloading process all over again. WHY? I thought after sucessfully downloading the movie to ATV, it would be available for 30 days in my ATV, without having to download again. To my surprise, it tells me I have to download all over again. It took me 3 hours to download the movie, now I have to repeat the process? Can someone tell me why? Thanks.

    Welcome to the Apple Community.
    The Apple TV will delete content if it is used to plat something else or is turned off. It only has a limited amount of volatile memory.
    If you want to download something for watching at a later time, it would be best doing it from iTunes on your mac/PC and streaming it to the Apple TV when you are ready to watch it.

  • I live in a home with two other people, and one housemate tried to sync up his content from iTunes and iCloud onto another housemate's new iPad. the iTunes library only contains my content. is there any way to retrieve the there person's iCloud?

    i live in a home with two other people, and one housemate tried to sync up his content from iTunes and iCloud onto another housemate's new iPad. the iTunes library only contains my content. is there any way to retrieve the other person's iCloud? Can they go out of my account? Their content is saved on their iPads, but can another iCloud be on the same home computer?

    The syncing of music is one way, computer to phone. See this helpful document from a fellow user. Credit goes to the author.
    https://discussions.apple.com/docs/DOC-3141

  • Have personal Apple ID account which allows me to download apple apps but when I go to update the apps Apple ID pops up thats not mine and cannot log in to update apps.  Brand new IPAD never any other user

    Have personal Apple ID account which allows me to download apple apps but when I go to update the apps Apple ID pops up thats not mine and cannot log in to update apps.  Brand new IPAD never any other user

    Is the AppleID listed in Settings --> Store and Settings --> iCloud the same?
    If it is a totally different ID and not a slight variation of yours, I would definitely take it back to the store. You may have bought a returned item that had been setup previously.

  • I using my ipad id I want to update as show other people Id..., When I using my ipad id want to update as show other people Id...

    I using my ipad id I want to update as show other people Id..., When I using my ipad id want to update as show other people Id...

    Do you recognise the id e.g. has anybody else used your iPad and downloaded and/or synced apps from their account onto it ? If so then those apps will be tied to that person's account, and only that account can download any updates to those apps.
    Otherwise you can log out of the currently logged in account on the iPad by tapping on the id in Settings > Store and you can then log in with a different account.

  • Why can't I connect to the iTunes Store on my new iPad??

    Why can't I connect to the iTunes Store on my new iPad??

    Saw this on another post.
    Applecare Senior Advisor Txx Bxxx (I have his contact info in an email he just sent) just confirmed with me that the problem people are having with the App Store not loading is an apple issue with there servers, ITS NOT YOUR IPAD so don't go restoring it!   It's not happening to everyone however but they are looking into it, its really hit or miss.
    In the meantime ...........
    The Complete Guide to Using the iTunes Store
    http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
    Can't connect to the iTunes Store
    http://support.apple.com/kb/TS1368
    iTunes: Advanced iTunes Store troubleshooting
    http://support.apple.com/kb/TS3297
    Best Fixes for ‘Cannot Connect to iTunes Store’ Errors
    http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/
    Try this first - Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
    This works for some users. Not sure why.
    Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
     Cheers, Tom

  • I have a line across the screen of my new ipad air

    I got an Ipad air for Christmas and I have noticed a thin blue line across the bottom of the screen about an inch from the bottom.  Has anybody else got this.

    I had exactly the same problem with my brand new iPad Air a month or so ago. I searched through these posts to see if anyone had the same problem, and found that a few people did. After seeing that it appeared to be a legitimate defect, I took it back to the Apple Store. The guy there just smiled and said "watch this"....he pulled the screen protector back, and poof, the line was gone from the iPad! Turns out that he had seen the same problem more than once at his store. Seems as though certain screen protectors can get those thin lines burned into them. Neither of us knows why, but that's what the problem was for mine. I sent an email to the screen protector manufacturer (mine was a Zagg) and the only response I got was that it must have been caused by direct sunlight "or something". They sent me a new protector, and so far all is still fine....we'll see if it happens again!

  • Why dose my new iPad (bought today) alway lock up

    why dose my new iPad (bought today) alway lock up when i use the acoustic guitar when I use  GarageBand???
    it locks up so bad If I turn it off nothing happens, the only fix is to hooking it up to my iMac
    really ******* me off
    anyone else have this problem?
    its the new 32 Gb wifi (NOT the G3)

    Airplay needs to be enabled on ATV. Both need to be on the same network. Then you double tap (or swipe up) to bring up the multi-task bar and swipe (left to right motion) to get to the volume/brightness and airplay controls. Select ATV and toggle ON mirroring.
    Some tips
    http://support.apple.com/kb/TS4215

  • Why can't I open iTunes and App Store on my brand new iPad mini.

    Why can't I open iTunes and App Store on my brand new iPad mini.

    Have you set up an iTunes account?
    iTunes Store: Changing Account Information
    http://support.apple.com/kb/HT1918
    iTunes Store: Associating a device or computer to your Apple ID
    http://support.apple.com/kb/ht4627
    Apple ID Support - Manage Account
    http://www.apple.com/support/appleid/manage/
     Cheers, Tom

  • Why can I not FaceTime out of province numbers on my new iPad mini that I can on my iPhone?

    Why can I not FaceTime out of province numbers on my new iPad mini that I can on my iPhone?

    Hello anthonyfromkeewatin,
    Thanks for the question. After reviewing your post, it sounds like FaceTime works but not to certain numbers. I would recommend that you read this article, it may be able to help you isolate or resolve the issue.
    iOS: Troubleshooting FaceTime - Apple Support
    Thanks for using Apple Support Communities.
    Have a nice day,
    Mario

Maybe you are looking for