Why do I keep getting the message "Photoshop Elements 13 Editor has stopped working" when I try to open Photoshop?

Every time I try to launch Photoshop it stops working. Adobe customer support was not able to help me resolve the issue. Does anyone have a fix? Thank you

Next time try starting it while holding down Ctrl+alt+shift (cmd+option+shift on a mac). Keep the keys down till you hopefully see a window asking if you want to delete the settings file. You do.

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