Why do I not have access to all the features of my Canon MG5320 printer in all applications which use a printer? The printer has two paper paths. The rear path is used for photo paper and other specialty papers. this is only one "unavailable".

I have an iMac late 2012 with OSX 10.8.
The MG5320 has two paper feed paths; one at the rear for photo paper, brochure paper, and other specialty papers and a tray for regular 8½x11 paper. It also can print on CDs and DVDs and has an automatic duplexer. Canon provides a utility for printing on the CDs and DVDs and also for printing photos and other specialty items. This is available in Mac format also. I installed the most recent drivers and utilities.
I also have a HP IBM Compatible computer on which the above printer as well as an Epson are installed. Every option of each printer is available in every software application that has need for a printer.
The Mac printer dialog varies from one application to another. The only applications that list the option for selecting paper quality which includes photo paper are Office for Mac, Pages, and Numbers. Not likely that I would be using any of these for photo printing. Auto duplexing, however, is not available here or in any other applications.
The print dialog in Aperture, Photoshop Elements for Mac, ACDSee for Mac, or iPhoto provide the choice of numerous sizes of paper but no option for paper quality. Therefore, I attempted to use the print utility supplied by Canon and updated by Apple for printing some photos. The photos are selected in this utility. When the print command was given I was shown a message that the printer was being reset. It then began printing a spreadsheet, which was not even open, from the front tray on regular paper in fast draft quality.
It is essential that the rear feed be available for printing photos. The printer will not accept photo paper from the front tray. The greater proportion of my printing is photos or other specialty items all of which use paper that must be fed from the rear feed.
An acquaintence who considers himself to be somewhat of a Mac expert insists that the printer options that I require are available and all I need to do is look for them. The print dialog should be clear enough that "looking for options" is not a necessity. Even so, I have dilligently searched every variation of the Mac print dialog on my iMac and only the office type applications named above included anything other than the basic printer functions.
I have also searched numerous locations online without finding a solution. I did, however, find that printing and printing problems seem to be common with several versions of the Mac OS and Mac computers in general.
I would appreciate it if someone could provide me with a solution. I have no desire to upgrade my Windows OS to Windows 8 which is perhaps suitable for "smart" phones but not desktop computers. However, because of the printing issue I have temporarily put my iMac aside and reverted to using my PC with Windows Vista.
Help!!

This is a user forum I feel you need to deal with Adobe customer services or support chat did not work in you case.

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