Why do my CS4 Illustrator and InDesign crash occasionally with Mavericks?
I can not print a "booklet" in InDesign any more. Trying will crash the program. I've had crashes with Illustrator while moving imported images. This only began after upgrading from 10.6.8 to Mavericks.
Just found your question as I was looking for the same. Might be a bit late but this worked for me.
http://helpx.adobe.com/x-productkb/multi/crash-printing-illustrator-indesign-cs3 .html
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did you clear the caches?
and onthe off-chance that ID got far enough to leave something behind, find the InDesign Recovery folder (a hidden folder, I think, since Snow Leopard or Lion) and empty it if there's anything there.
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My Illustrator and Indesign crash constantly. Who is able to help ?
My Illustrator and Indesign crash constantly. Who is able to help ?
gha,
Raghuveer is asking you to send him a message (see post #4) to arrange a session where he can help you.
Basically, this is a User to User forum, but with Adobe staff participation.
You can see the different markings for posters. -
CC Illustrator and InDesign crashing when moving objects
This problem began a week ago out of nowhere. I didn't install anything new or update anything that would cause any sort of conflict (as far as I know). I've tried suggestions in other posts such as trashing prefs, reinstalling, signing out of CC, moving folder, unplugging mouse, etc. I previously had CS6 installed and it was happening in those versions too.
I reformatted my entire computer to see if that fixed the issue, and the first thing I reinstalled was CC to ensure there wasn't anything else causing a conflict, but it is still crashing.
I'm running on a late 2013 15" MBP
Processor: 2.3GHz i7
Memory: 16 GB
Graphics: Iris Pro/NVIDIA GeForce GT 750m
OS: OS X 10.9.5
Crash log: Process: Adobe InDesign CC 2014 [775] Path: /Applications/Ad - Pastebin.comHi bodeintern,
You can try these steps:
1 Try disabling the printers (If connected Wired or wireless)
2 Try making the Plugins folder as Plugins old in Application folder and then try to launch. If it works try to isolate the issue by moving a few plugins and then reload.
3 Try enabling the root user account and then try.
Enabling and using the "root" user in Mac OS X
4 Make sure Verdana and Tahoma fonts should be enabled.
Thanks,
Nikhil Gupta -
Hi there
This Mac is quite new and was originally a migration (using Migration Assistant) from an older Mac.
Illustrator and InDesign in CS5 were both crashing often and most of the time it's when placing an image (in either application) – it doesn't crash each time I try to place an image, but 90% of the crashes are when placing an image.
We tried lots of things, like cleaning out the fonts, clearing font caches etc. After several months of that, we decided to wipe the Mac clean and start from scratch. It has been reformatted with a clean install of the OS and only minimal additional software added. Although quite a few fonts have been reinstalled, they all validate in Font Book.
One other thing of note is that the Adobe Updater fails to complete an update and so we have had to update each application manually from the Adobe website.
I would be so grateful someone could help shed some light on what is going on. Here's an EtreCheck report. Can also provide crash reports from the Console if useful.
Thanks!
EtreCheck version: 2.0.6 (91)
Report generated 28 October 2014 13:33:49 GMT
Hardware Information: ℹ️
iMac (21.5-inch, Late 2013) (Verified)
iMac - model: iMac14,1
1 2.7 GHz Intel Core i5 CPU: 4-core
8 GB RAM Upgradeable
BANK 0/DIMM0
4 GB DDR3 1600 MHz ok
BANK 1/DIMM0
4 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en1: 802.11 a/b/g/n/ac
Video Information: ℹ️
Intel Iris Pro -
S22D300 spdisplays_1080p
iMac 1920 x 1080
System Software: ℹ️
OS X 10.9.5 (13F34) - Uptime: one day 4:4:52
Disk Information: ℹ️
APPLE HDD ST1000LM024 disk0 : (1 TB)
S.M.A.R.T. Status: Verified
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / [Startup]: 999.35 GB (848.81 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
USB Information: ℹ️
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. FaceTime HD Camera (Built-in)
Apple, Inc. Keyboard Hub
Apple Inc. Apple Keyboard
EPSON EPSON Scanner
Apple Inc. MacBook Air SuperDrive
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Mac App Store and identified developers
Launch Agents: ℹ️
[not loaded] com.adobe.AAM.Updater-1.0.plist Support
[loaded] com.adobe.CS5ServiceManager.plist Support
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist Support
[invalid?] com.adobe.SwitchBoard.plist Support
[running] com.backblaze.bzserv.plist Support
[loaded] com.microsoft.office.licensing.helper.plist Support
User Launch Agents: ℹ️
[loaded] com.adobe.AAM.Updater-1.0.plist Support
[loaded] com.adobe.ARM.[...].plist Support
[running] com.backblaze.bzbmenu.plist Support
[not loaded] com.spotify.webhelper.plist Support
User Login Items: ℹ️
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
MagicPrefs 2 (48) Application (/Users/[redacted]/.Trash/MagicPrefs 2 (48).app)
Spotify Application (/Applications/Spotify.app)
Internet Plug-ins: ℹ️
FlashPlayer-10.6: Version: 15.0.0.189 - SDK 10.6 Support
QuickTime Plugin: Version: 7.7.3
Flash Player: Version: 15.0.0.189 - SDK 10.6 Support
AdobePDFViewer: Version: 9.5.5 Support
Default Browser: Version: 537 - SDK 10.9
SharePointBrowserPlugin: Version: 14.4.4 - SDK 10.6 Support
JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Check version
3rd Party Preference Panes: ℹ️
Backblaze Backup Support
Flash Player Support
Growl Support
Time Machine: ℹ️
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 999.35 GB Disk used: 150.53 GB
Destinations:
TimeMachine [Network]
Total size: 599.66 GB
Total number of backups: 52
Oldest backup: 2014-07-03 13:25:07 +0000
Last backup: 2014-10-28 12:28:22 +0000
Size of backup disk: Adequate
Backup size 599.66 GB > (Disk used 150.53 GB X 3)
Top Processes by CPU: ℹ️
2% WindowServer
1% Adobe Photoshop CS5
0% bzfilelist
0% bzbmenu
0% fontd
Top Processes by Memory: ℹ️
1.31 GB Adobe Photoshop CS5
610 MB Adobe InDesign CS5
490 MB firefox
292 MB Finder
215 MB WindowServer
Virtual Memory Information: ℹ️
90 MB Free RAM
3.19 GB Active RAM
3.28 GB Inactive RAM
996 MB Wired RAM
10.36 GB Page-ins
192 MB Page-outsThanks, I will do.
I posted it here because this is happening on a clean drive/clean install and I have 10 other macs (including some of the same model) all running OS X 10.9.5/Adobe CS5 and not having this problem. -
Adobe Illustrator and InDesign CS5 crash when trying to place images.
Hi there
My Mac is quite new and was originally a migration (using Migration Assistant) from an older Mac.
Illustrator and InDesign in CS5 were both crashing often and most of the time it's when placing an image (in either application) – it doesn't crash each time I try to place an image, but 90% of the crashes are when placing an image.
We tried lots of things, like cleaning out the fonts, clearing font caches etc. After several months of that, we decided to wipe the Mac clean and start from scratch. It has been reformatted with a clean install of the OS and only minimal additional software added. Although quite a few fonts have been reinstalled, they all validate in Font Book. I've also done a full Memtest which passed all the test.
One other thing of note is that the Adobe Updater fails to complete an update and so we have had to update each application manually from the Adobe website.
I would be so grateful someone could help shed some light on what is going on. Here's an EtreCheck report – couldn't post it on here for some reason, but I have it on a post in Apple Community Forums, here... https://discussions.apple.com/message/26970885?ac_cid=op123456. Can also provide crash reports from the Console if useful.
Thanks in advance. Any ideas gratefully received – I've run out!
ps. I have 10 colleagues with same OS version and CS5 (some even have the exact same model of Mac). They don't have this issue.Thanks, I will do.
I posted it here because this is happening on a clean drive/clean install and I have 10 other macs (including some of the same model) all running OS X 10.9.5/Adobe CS5 and not having this problem. -
My UI preferences are set to identical settings in Illustrator and InDesign ("scale to lower supported scale factor") and AI looks perfect, ID is too big. Why don't they look the same if the settings are the same? Driving me CRAZY. I have my windows scaling factor at 124% and it needs to stay enlarged, otherwise nothing else on my system will be readable. The inconsistency of the workspaces is so annoying.
Hello billwoodard11,
Thanks for the question. If your computer is not compatible with HD 1080p content, you should receive a prompt stating so - but should still be able to download the content for use on other devices. For more information, check out this resource:
Purchasing and viewing HD videos in iTunes - Apple Support
http://support.apple.com/en-us/HT201850
How to purchase, download, or view HD 1080p content
iTunes 10.6 by default is set to purchase, download, and playback HD content in 720p. You must change your local preference setting if you prefer to download, purchase, and playback HD content in 1080p. Depending on your computer's hardware configurations, you may be unable to purchase, rent, or playback content in 1080p. iTunes may display the following dialog:
On Mac or PC
Download the latest version of iTunes. You can download iTunes for free.
From the iTunes menu, choose iTunes > Preferences > Store (for PC, choose Edit > Preferences > Store).
Next to "When downloading High Definition videos, prefer:" set your preference to 1080p1.
Click OK. Now, when you purchase or download HD content, your computer will always download in 1080p, when available.
Depending on your computer's hardware limitations, you may be unable to purchase, rent, or view HD content from the iTunes Store. If you are trying to view HD video on an external display, the display must have a digital connection (DVI, DisplayPort, or HDMI) and support HDCP.
Check out the following resource for information on downloading past purchases, including information on playing purchases on Apple TV:
Download past purchases - Apple Support
http://support.apple.com/en-us/HT2519
Thanks,
Matt M. -
CS4 question re:Illustrator and InDesign
Mordy mentioned increased support with Illustrator and InDesign.
Can anyone enlighten me on what the support is? Can InDesign place native Illustrator files WITHOUT having the AI files saved with pdf compatibility?
Thank you in advance.No, I just chuckled when I read it.
However, my questioned has to do with client submitted art where the client does not save it with pdf compatibility and does not supply supporting links and fonts. I most likely have the fonts, but I can do nothing with the missing links.
Anyway, I doubted this would work but I am curious what Mordy meant with easier interaction between Illustrator and InDesign. -
Illustrator and Indesign wont install when installing Creative Suite 4
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Troubleshoot installation with install logs | CS3, CS4
Mylenium -
Illustrator and Indesign Shutting down when trying to print?
Wondering why my illustrator and indesign is shutting down when I try to print from those programs. I don't even get to a printing menu. Just got a new mac....Mac OSX 10.7.3 and using the same Creative Suite 4 I used on old machine and never had this problem....is it the newer operating system? What can I do?
Remove the following files and back them up:
[Hard Drive]/Library/Printers/PPDs/contents/Resources/en.lproj
[Hard Drive]/Library/Printers/PPDs/contents/Resources/Zh_CN.lproj
[Hard Drive]/Library/Printers/PPDs/contents/Resources/Ja.lproj
[Hard Drive]/Library/Printers/PPDs/contents/Resources/ko.lproj
[Hard Drive]/Library/Printers/PPDs/contents/Resources/Zh_TW.lproj -
Smart objects from Illustrator and Indesign dimensions problem
I have been trying to find an answer to this problem for 6 months now and surprised no one else has tried to find any answers.
When we import something from illustrator or indesign as a smart object, for some reason the objects width and height will not keep their dimensions in proportion.
When the asset is first imported as a smart object it says the width and height are exactly 100%. However after that if you try to change the dimensions they will be out of proportion, usually the width will be 100% but the height will be out by about 1% to begin with. When you scale up, the percentages fall further and further apart. See image attached.
This has become a real problem for our workflow as the creative director insists we must correct every layer which has this issue by typing in the sizes manually, but then this doesnt always fix the problem either depending on which version of photoshop you are using.
Why does this happen, and how can we fix it for good?
Thanks, Chris.JJMack wrote:
SAS_Creative wrote:
When we import something from illustrator or indesign as a smart object, for some reason the objects width and height will not keep their dimensions in proportion.
I do not have the answer for I don't have illustrator and indesign. I do have Photoshop and have notice that it try to match resolutions and maintain sizes but it may also scale placed object etc. There are some some Photoshop preferences setting that can effect some operations. Photoshop also has support for non square pixels.
Make some test if illustrator and indesign have setting for pixel aspect ratio and DPI resolution. Make sure all documents have the same pixel aspect ratio and same DPI resolution and that the vector object to be imported are not larger then the Photoshop document their being imported to.
Thanks for the suggestions, but none of these would be the answer. Illustrator is Vector so it does not use DPI / Pixel aspect ratios etc. -
Illustrator and InDesign not responding
Illustrator and InDesign keep shutting down or not responding. I am using large files(Im designing wallpaper for my final piece, i do it on Photoshop, then try and transfer parts to Illustartor to put it together and get it to line up at the edges etc) so i dont know whether thats the problem, Ive tried shrinking them down but i dont want to shink them too much incase they are all pixelated when i print them out
Nobody can tell anything without some system info and exact details about your documents. most such crashes have nothing to do with teh programs themselves, but rather specific things being used in the files like certain fonts, color profiles and so on...
Mylenium -
CS3 Illustrator and Indesign problems
I am still using CS3 and have recently reinstalled (uninstalled from old comp) onto a new computer with double the capacity - now 8GB 64 bit OS Wind 7 Prof. Since it has been on the new computer both Illustrator and Indesign close down on opening. Indesign I haven't been able to use successfully, but I am using Illustrator, slowly and patiently. The message on Indesign is basically the same each time, 'No virtual memory, free up memory' or similar. Illustrator opens asking to relink/replace all images & graphic, but closes down each time I try to relink through this prompt. What I do is 'ignore' and then manually relink. This seems to work for awhile, then goes into 'Illustrator Not Responding' will either freeze or close down, either way I loose what I have just done.
What can the problem be, apart from it being CS3, no use saying I need to upgrade, because the company will not do that. Do I need to download a patch or update etc. Help, getting a little impatient with it all.
Cheers
DonnaShort answer: CS3 is not tested and not certified to run on Win 7. Therefore, at the riosk of sounding rude, as far as Adobe is concerned, your problems are your own. There are no patches or magic buttons to push. All you can hope is to maximize compatibility by turning off UAC, using compatibility mode for Win XP, running with admin privileges and so on. Talk to your IT department/ person. If you can provide exact system info and the crash details, we may be able to advise further.
Working with your Operating System’s Tools
Mylenium -
Installing a trial version of the Illustrator and InDesign App in Creative Cloud on my Mac is impossible. Keep getting 'Installation failed' notices. More information gives 0 fatal error(s), 0 error(s). Already repaired disk permissions in Disk Utility but nothing seems to work. Exit code: 7.
Hi Maarton,
Please follow the link to resolve the issue: Errors "Exit Code: 6," "Exit Code: 7" | CS5, CS5.5
-Ankit -
Printing problem with Epson R290 Illustrator and inDesign
I am running CS2 on Leopard and have recently purchased an Epson R290. The first time I used it with Illustrator and InDesign it worked fine but now whenever I print anything it prints a tiny version (about a sixth of the real size) of the design in the top left corner of the page. It does this both with new documents and old ones that used to print ok.
Since I posted the message about this problem I have discovered that it can be worked around by choosing a higher quality print. ie if you choose plain paper when printing from Illustrator or InDesign the printer prints a reduced size image but if you choose Ink jet mat or glossy the print comes out fine. I don't have this problem with Photoshop but that may be that I always print high quality from that application. I don't use Appleworks Draw so don't know whether this solves the problem for that application but iWork documents print ok.
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