Why do we have to go into setting because of BT?

Today and many days before over the year BT fibre optic network drop out many times over a hour or so and this stop me from watch the internet channels until it stops flashing orange on the hub 5 . Then I have to go into the youview box settings to connect the internet again and some times I have to I have re hook the box onto BT channels again.
I may have a few weeks without any troubles but thats went I do not use my youview box for week or so. ..
so can BT fix the software so the youview box looks automatically when the internet drop off so at least I do not have go into setting up all the time.

Hi digitaltvmad,
Thanks for posting.
I'm sorry for the problems you're having with your Youview box. This is a known issue and we're working on a fix. In the meantime, the quickest way to get the connection back on again is to unplug the yellow cable (ethernet) and reconnect it again.
If you notice your broadband connection is dropping off quite a lot then I'll be able to take a look at it from here. Click on my username and under the "about me" section you'll see the link to get in touch with us.
Cheers
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
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Why do we have to go into setting because of BT?

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