Why does Adobe Creative Cloud desktop app keep crashing?

After loggin in to my account via the adobe Creative cloud desktop app the timer spins for a few seconds and then crashes without generating a report. I am on Mac OS10.7.5. I have done an uninstall of Creative cloud and reinstall of latest version. No joy. I have done a complete clean of Cloud using the app from the Adobe web site. After reinstall of Cloud problem still exists. I have renamed the OOEB file in Application Support so a new one is generated. Same problem. My loggin details work when I go into my account online. When I try to install apps from there it opens the desktop app and crashes. Any ideas?

Hi Jos,
Adobe creative cloud desktop does support proxy auto config file however you may need to open outbound for below Adobe links on your firewall.
Address
Ports
ccmdls.adobe.com
443
ims-na1.adobelogin.com
80
443
ims-prod06.adobelogin.com
443
na1r.services.adobe.com
80
443
prod-rel-ffc-ccm.oobesaas.adobe.com
443
prod-rel-ffc.oobesaas.adobe.com
443
lm.licenses.adobe.com
80
443
ccmdl.adobe.com
80
swupmf.adobe.com
80
swupdl.adobe.com
80
prod.acp.adobeoobe.com
443
interaction.adobe.com
443
Thanks,
Ashish

Similar Messages

  • My Creative Cloud Desktop app keeps crashing.

    It starts up, but then crashes out after a few seconds. I've tried re-installing. I've used Cleaner Tool. Nothing seems to work.
    I'm running CC on MacOS Mavericks although from what I can see in the forums, windows users have similar issues.
    Does anyone know of a fix?

    Have you tried the steps in :
    CC Applications crash immediately after launch
    Crash at launch | Mac OS X Mavericks (10.9)
    Can't launch | Mac OS X 10.9 (Mavericks)
    Prior to performing these steps, it always good to check the internet firewalls & security, administrative right of the user.
    You can also contact Adobe Support.
    Adobe: Creative, marketing, and document management solutions
    Regards
    Rajshree

  • Adobe Creative Cloud desktop app; proxy password

    Hi,
    We have some trouble with setting up Adobe Creative Cloud. Our department has an VIP portal on Adobe in which we can provide 'seats' to our users.
    Recently we have added an InDesign CC to an user. The user has already have the Adobe Creative Cloud desktop app downloaded and installed !, but is asked to fill in the Proxy Password (Windows).
    We have tried to use our credentials and the users' but it didn't help. Also we tried to remove opm.db file from the computer and re-open the desktop app. Didn't work either.
    Adobe Chat Support doesn't help either.
    Can anyone please help us to solve this, so that we can install the requested product for the user?
    Your help will be highly appreciated.

    Hi Jos,
    Adobe creative cloud desktop does support proxy auto config file however you may need to open outbound for below Adobe links on your firewall.
    Address
    Ports
    ccmdls.adobe.com
    443
    ims-na1.adobelogin.com
    80
    443
    ims-prod06.adobelogin.com
    443
    na1r.services.adobe.com
    80
    443
    prod-rel-ffc-ccm.oobesaas.adobe.com
    443
    prod-rel-ffc.oobesaas.adobe.com
    443
    lm.licenses.adobe.com
    80
    443
    ccmdl.adobe.com
    80
    swupmf.adobe.com
    80
    swupdl.adobe.com
    80
    prod.acp.adobeoobe.com
    443
    interaction.adobe.com
    443
    Thanks,
    Ashish

  • Why did my Creative cloud desktop app stop working!

    Why did my Creative cloud desktop app stop working! Ask me to remove and install it with a new download only for that to not fix or work!  Sending me around in circles! Very frustrating and annoying!

    Not sure on the error message!  OS yosomvite 10.10.3.
    my Desktop cloud stopped working, and error messages asked me to re-install it, after uninstalling the original one. The new download loads and gets to half way before disappearing ad nothing happening? back to square one. Tried re-starting and re downloading = same...... .
    help....

  • How can I get past the "trying to connect to the server..." part when trying to download the adobe creative cloud desktop app?

    When trying to install Adobe Create Cloud desktop app, the adobe installer box comes up and it will not load past the "trying to connect to the server..." part. Why is this and what steps do I need to take to resolve this issue?

    A chat session where an agent may remotely look inside your computer may help
    Creative Cloud chat support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html

  • Adobe Creative Cloud Desktop App Window Blank, Windows 8.1 (Resolved)

    Platform: PC
    OS: Windows 8 (8.1)
    I needed to download Flash, so I searched for my Desktop Application Manager.  Opened the Creative Cloud App, and saw this:
    I waited for it to "load" but nothing ever loaded.  I clicked the gear to see if I could log out and log back in, but just saw three practically useless options:
    [Help, Pin to Notification Area..., Quit]
    I waited 2 hours for customer service, and finally got this answer:
    Launch the run window. (press: window button, type: "run" OR window button + X, select "Run")
    Type %appdata%
    You'll see AppData > Roaming, click AppData in the address bar.
    Open Local > Adobe > OOBE
    Cut opm.db and paste it to the desktop.
    >>If you receive an error, open the task manager and close ALL Adobe processes, then retry.
    Open Adobe Creative Cloud Desktop Application
    Log in. (ta-da!)
    Delete the file that you cut and pasted to the desktop.
    I hope this helps someone avoid the long wait time for customer service to fix this error that seems to have sprouted after some update corrupted the opm.db file.

    1.  quit the app (from the task bar) and relaunch.  if that fails:
    2.  Remove the OPM.db file and relogin into the Creative Cloud desktop application using the Adobe ID tied to your subscription.
        Mac OS: You can locate the OPM.db file in the \User\<user name>\Library\Application Support\Adobe\OOBE folder. To access the hidden user Library folder, see Access hidden user library files | Mac OS 10.7 Lion.
        Windows: You can locate the OPM.db file in the \Users\<user name>\AppData\Local\Adobe\OOBE folder.  To view the hidden AppData folder, see Show hidden files, folders, filename extensions | Windows XP, Vista, Windows 7.

  • Adobe Creative Cloud Desktop App Doesn't Work Windows 8.1

    The Creative Cloud Desktop App doesn't work on my PC running Windows 8.1. As shown below, no apps appear and the settings dropdown does not function with either left or right click. I have tried to uninstall, reinstall, change the name of the OOBE folder, connect directly to my cable modem by passing my router, removing all internet & firewall protection and I am unable to download any CC apps that I do not have on my PC. I have been updating existing apps from the help menus in the apps and have not used the CC app for downloads for a long time so I do not know when the problem started, but it does not work now. Any suggestions would be appreciated. Automatic updates are also not working.
    Thanks,
    Barry

    Turning off "Enable Protected Mode" in the Security Tab of Internet Properties allowed the Creative Cloud Desktop App to function properly. I am still looking for a better long term solution that does not put my computer's security at risk.

  • Why is the Creative Cloud desktop app not seeing that Photoshop CC is already installed?

    I have Photoshop CC 32bit and 64bit installed on a W7 64bit, 3770, 32Gb ram etc system.  No operating problems with Photoshop CC at all.  But I have just used the Creative Cloud desktop app (I'm not sure if "app" is the right term - it looks like a CC "Manager") - red icon - to update Photoshop CC.  No problems with this.  But curiously, where Photoshop CC is listed in all the available CC programs, its status is shown as "install".  It is already installed.
    Grateful for any explanation.  I'm not losing sleep over it, just curious.  Thanks.

    Make sure that your Language settings are the same between the apps and the Application Manager.  i.e.  Both English North American or English International.  (I had the same problem, and that fixed it.)

  • Creative Cloud Desktop App installer crash (Mac OSX)

    I wanted to update my existing CC Desktop App, but that didn't work out, so I uninstalled it, and tried to reinstall. But that brought me into a whole other world of pain and tears.
    Basically, when I finally worked out where I could download the .dmg (hint: if you try to download the desktop app installer through chrome on mac, you'll get the .exe), and I ran the installer, and just says this: "Downloading Creative Cloud Desktop App" and then promptly crashes, leaving no trails behind. I cleaned my mac from old logs and whatnot, did not work. I ran Creative Cloud Cleaner Tool, that just deleted all my existing CC programs so I can't even work with those anymore, but the cleaner provided nothing to let the Desktop app installer actually work.
    I have a Mid 2012 Macbook Pro "13, Mac OSX 10.9.5, 2.5 GHz i5, 8GB RAM. I've had virtually no problems with Creative Cloud, except After Effects 2014, which could never complete an update.
    I suspect I need some kind of "offline" installer for the Desktop app.

    SkyOtic if you are being offered an exe by Chrome then I would recommend reviewing your web browser settings and add-ons.  It appears that Chrome is currently identifying your computer as utilizing a Windows operating system.
    Please download and install the Creative Cloud Desktop application from Creative Cloud Help | Creative Cloud for desktop.  I would strongly you recommend the use of a different web browser unless you have corrected the behavior occurring within Chrome.
    If you continue to face difficulties then I would recommend reviewing Error "Failed to Install" Creative Cloud Desktop application - http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html.

  • Adobe Creative Cloud desktop app suddenly stopped to launch at boot...

    Windows 8 64b (French).
    Adobe CC English version.
    Typekit sync activated.
    I was working on Illustrator this morning when Windows crashed for unknown reason (yes. This happend sometimes ^^). PC rebooted without any pb, I relaunched Illustrator and noticed that all sync fonts from Adobe TypeKit are missing. I first checked my notification area to check on the CC TypeKit status but no more CC icon in the icons tray.
    I tried to launch it manually : no result. Tried to reboot : no result. Uninstall it, reinstall it from CC website, no visible problem but still no result. Rebooted again. Same story... (all CC apps are working fine, but the "CC desktop app" does not start and so fonts sync from Adobe TypeKit.
    I am kinda in a rush and have some work due for tomorrow and find myself in a very tricky position and any help will be very much appreciated.
    Thanks.
    - EDIT -
    Finally I decide to un-install any Adobe product from my computer, trash all preferences files, totally Adobe-clean it, reboot, re-install everything from scratch and so far (apps still re-installing), CC desktop is working again, sync is working again, and Illustrator is using the sync font. Don't know yet for other apps, but my immediate problem is now solved.
    I am keeping this post cause there was - somewhere - an major issue, and someone may have the same problem or even a faster - more efficient - solution.
    Message was edited by: jeromevadon

    1.  quit the app (from the task bar) and relaunch.  if that fails:
    2.  Remove the OPM.db file and relogin into the Creative Cloud desktop application using the Adobe ID tied to your subscription.
        Mac OS: You can locate the OPM.db file in the \User\<user name>\Library\Application Support\Adobe\OOBE folder. To access the hidden user Library folder, see Access hidden user library files | Mac OS 10.7 Lion.
        Windows: You can locate the OPM.db file in the \Users\<user name>\AppData\Local\Adobe\OOBE folder.  To view the hidden AppData folder, see Show hidden files, folders, filename extensions | Windows XP, Vista, Windows 7.

  • After I restart my computer, Adobe Creative Cloud desktop app fails to open (Windows 7)

    I started having this problem pretty late last night. Some of my applications still work -- Audition, Premiere, Media Encoder, and Lightroom -- but After Effects, Photoshop, InDesign, Acrobat and Illustrator also fail to launch. Some display a generic "Windows cannot access the specified device, path, or file. You  may not have appropriate permissions to access the item." Other's don't, displaying a blank white icon next to the program file name.
    I have uninstalled/reinstalled everything (including Windows 7). To be clear, Creative Cloud *works* after I reinstall it, but as soon as I reboot my computer or restart in order to reinstall other apps, I only see the image below. I canot edit preferences or view updates and requests. I then have to uninstall creative cloud and reinstall in order to get it up and running again.
    I'm baffled. No clue why certain apps load and others are damaged or something, and it seems there's no work around native to Adobe.
    Aother piece of perhaps relevant information; WIndows installed a critical update on Feb. 23rd (day before I started having this issue). Might be relevant, but I've since re-installed windows and in the interim period between that update and my first failure, I was able to access Photoshop and After Effects.

    Unfortunately, that did not solve the issue. Renamed the file and was able to download new programs. I was even able to use them (after effects and photoshop), but when I restarted, they were lost again. Now Audition doesn't even work. I get this message: "Adobe Application Manager, required to start your trial, is missing or damaged. Please download a new copy of adobe application manager from http://www.adobe.com/go/applicationmanager.
    So basically, everytime I restart my computer, I have to download the cloud desktop app, install it, then install whatever programs I want to use. Then I can't restart or else I risk losing them and have to do the process all over again. Desperate for a solution on this one.

  • Adobe Creative Cloud / Desktop App / Home Screen: Constant Spinning Wheel

    Adobe Creative Cloud:
    Home Screen / Constant blue spinning wheel
    Mcc OSX LION
    I had the same problem: ........ went on for weeks...
    Fixed by logging out of all my Adobe Creative Cloud Assets....
    Restarting machine and resigining in.....
    everyyyyy where......
    Seems kool now.....
    Cheers,
    Kai

    There were a few posts earlier today about the same spinning wheel issue and this was the solution for them:
    App doesn't open | Progress wheel spins continually
    http://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html
    Other related threads:
    http://forums.adobe.com/message/5468864 (spinning blue wheel)
    http://forums.adobe.com/message/5469306

  • How come whenever I login into the adobe creative cloud desktop app, it says "You've been signed out, please sign in to continue" It happens everytime I sign in. Does anyone have a fix?

    Is anyone one having this problem? I really need a fix! Thanks!

    I have the same exact problem and i went to You are no longer signed into your Creative Cloud applications to help me out
    but after going through all the steps it still is not letting me sign in!
    I need help ASAP
    I have a project due tomorrow and i need to render and export my project
    Any help would be great i am willing to try anything at this point

  • Why is my Creative Cloud desktop app telling me I don't have any apps installed, when in fact I do?

    Just noticed this forum so thought I'd post my question in here too...
    So, I [think] I just downloaded the latest CC desktop app/manager and when it finished etc and opened up, it's now telling me that I don't have any apps installed. I do, I have PS, AI, InDesign etc etc etc.
    Why is the new desktop app wrong all of a sudden? Why isn't it recognising what apps I have downloaded on my computer?
    I've just installed PS 2014, expecting it to tell me 'you've already got this on your computer' but it didn't, I just carried on with the install as if I didn't already have it [it doesn't appear to of doubled up]...why isn't it 'synced', what am I missing?
    Thanks in advance

    uninstall your cc desktop app, clean and reinstall per, http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html
    or contact adobe support via chat/'contact us', Contact Customer Care

  • Install-Failure: Adobe Creative Cloud Desktop App

    Hi
    I can't install the update of the cc desktop app (win 8.1). There is no link and no failure-code or message which helps to understand the problems or search for a solution. There is just an alert-message about the fact of the failure and the closing of the window. I have the problem now for a while. The mac version on OS 10.9 runs proper. Any tips for that one?
    Thanks,
    Nik

    follow these steps to clean your system in case something was previously installed causing that problem, http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

Maybe you are looking for

  • How to get the Query output to Excel

    Hi , Can you tell me how to get the Query output to excel with out using any third party tool? Can you tell me how to write the code in Webservice and call it.. Please explain it Elaboartly.. Thanks in Advance!!! Mini

  • Getting Heap with 32 bit application

    My understanding is that the java virtual machine on windows does a VirtAlloc() call to get memory for its heap. I am running the 32 bit version and sometimes it fails to get the 1G of heap that it needs. For some reason this varies based on what els

  • Z1 Compact Media App problem

    Please help me. The media is wrong some applications. The applications do not update their lists. The album's does not show any pictures and videos from the device, just the new camera files. Do you have any solution for this problem?

  • Problem with Illustrator toolbars

    I just bought the CS4 Design Premium Student Version from my school. When I opened up illustrator, it says this: "The document 'Print.ai' contains elements that are managed by plug-ins that are not currently available. You can delete or expand these

  • Reinstalling ML took up 4 GB of RAM?

    I reinstalled ML last night hoping it would fix a weird bug (laptop wouldn't wake up from sleep), and after it downloaded this morning another little window popped up downloading something else involving CS4 and I already had Photoshop so I don't kno