Why does apple not care about it's customers? you can't contact itunes when you buy an app that doesn't work or doesn't live up it what is advertised

I'm very frustrated. I bought Text'ndrive2 and it doesn't work but there is no way to contact Itunes. You always have to go throught Apple. There are many apps that do not live up the their adversitment. why doesn't Apple care about their customers?

Apple tests every single app for basic functionality (does it start up?, does it do what the developer says it will do?).  Additionally, each and every app is checked to insure that the app doesn't do bad things (no malware) or use private, unpublished APIs.  If any of these requirements aren't met, the app gets rejected.  That doesn't mean some apps aren't worth paying for but that's up to the marketplace to decide.

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