Why does creative cloud is still asking serial number after i purchase and it wouldn't let me use it anymore because my trial is over need help NOW PLZ

why does creative cloud is still asking serial number after i purchase and it wouldn't let me use it anymore because my trial is over need help NOW PLZ

Hi There,
Kindly try the following steps:
Sign out and sign in to Creative Cloud app: Sign out, Sign in | Creative Cloud Desktop app
Sign in, activation, or connection errors | CS5.5 and later
Thanks.
Atul Saini

Similar Messages

  • Why does Creative Cloud continue to ask me to update CC apps, when, they've been replaced by CC 2014 apps?

    This is silly. I don't understand why, when I installed the 2014 apps, that it didn't overwrite the CC apps. Why does it keep the CC apps? And, why does it continue to tell me to update them? I've actually uninstalled all three of them.
    Thanks.

    Repeated updates http://helpx.adobe.com/creative-cloud/kb/updates-repeatedly-applied-cc.html

  • Why does Creative Cloud tell me continuously that I'm signed out?

    Why does Creative Cloud continuously tell me that I'm signed out?

    Hi fionadesign,
    Please refer to the following thread where this issue stands resolved:
    "You've been signed out" error every time I try to sign into Creative Cloud desktop application.
    Regards,
    Sheena

  • Why does my airport utility always ask me to connect an ethernet cable when I would like to use the extended network option?

    Why does my airport utility always ask me to connect an ethernet cable when I would like to use the extended network option?

    Please locate the model number on the side of the AirPort Express. Hard to see.....gray lettering on a white background....so you may likely need a magnifying glass and good lighting to see it.
    The model number starts with a "A" followed by four numbers. If you see A1084 or A1088, unfortunately AirPort Utility 6.x in Mavericks OS X (10.9.4) does not support these older models. However, you can still administer these models if you have a Mac.....or can borrow one for a few minutes....using Leopard (10.5.x) or Snow Leopard (10.6.x), or a PC with AirPort Utility installed on the device.

  • Why does Creative Cloud Desktop App invite me to Install a program that I already own?

    I am a recent subscriber to the Creative Cloud Photographers Program, which includes three programs: Photoshop, Bridge, and Lightroom.  When I launch the CC Desktop app, the "Installed Apps" section lists three programs:  Photoshop CC, Photoshop CC (2014), and Bridge.  Lightroom appears under "Find New Apps" with a button that says "Install."  But Lightroom is already installed!  Why doesn't the CC desktop app list Lightroom under "Installed Apps" and why doesn't the button say "update?"  I am hesitant to press "Install" unless I am assured that it is safe to do so.
    Details: Windows 7 64-bit Home Premium
    Creative Cloud Desktop app Version 1.7.1.418
    Lightroom is 5.5

    @John T Smith
    Thanks for your reply, but unfortunately the URL you gave is a non-functional web page.  The chat button on Adobe's Contact Customer Care page is also non-functional.  I get the feeling Adobe doesn't want to chat, or maybe they went home for the weekend, so I came to the forum.

  • Why does Creative cloud cost 33% more in the UK than in USA?

    Creative cloud cost $49.99 per month in the US - which is the equivalent of £31
    In the UK Creative cloud cost £46.88 which is the equivalent of $73
    Sorry why are we charged so much more?
    It's the same service?
    Why?
    Looks like a rip off to me.

    Why does the starting price of a MacBook Air differ between the US and the UK. In the US, the price starts at $999, while in the UK it starts at £849 (or $1329.11) That is a 30%+ price difference.
    This is standard for most products and services that originate in the US. First, you have the added UK VAT which is not applicable in the US. Secondly, companies build in a larger margin for their products and services when currency exchange rates need to be factored in. Finally, they also add additional margins to cover the US corporate tax for repatriated income from sales overseas, a tax which is the highest in the industrialised world at over 45% on the net profit.
    So, all these factors make the price in the UK EQUAL to the price in the US in accounting and administrative terms.
    Three things need to change to balance the equation from an end user perspective.
    1. VAT must be eliminated. (This is an EU and UK HMR change...thus highly unlikely).
    2. You will need to be able to choose the currency. (This is something that Adobe can configure to allow the end user to elect what currency they wish to use to make the payment. If you have a UK credit card and elect to pay in US dollars, you will carry the burden of the exchange rate, not Adobe. Having said that, it all depends on how the cost centres of Adobe are set up for accepting multiple currency payments on a per-country basis. I am assuming they do not accept multiple currencies in different jurisdictions and as such, this would require a complete reorganisation of their accounting practices, which may impact their tax obligations, but certainly will impact their financial operations in general, so I believe this will be highly unlikely to change).
    3. The US corporate tax code needs to be simplified and modernised so as it is not a penalty on corporations for earning money abroad. With the current state of stagnation and a Democrat in the White house and a Democrat majority in the Senate, a snowflake in hell has a better chance than any movement on tax reform. The Democrat principles state that corporations are bad, evil and must be subjugated to draconian controls and taxes.

  • Why does Creative Cloud have a blank screen while I'm installing photoshop?

    So, I've been trying to install photoshop and creative cloud is completely blank. The site says it's installing but I'm not sure if that's really the case? Also, how do I fix the fact that Creative Cloud is blank? Is it permanent? I haven't taken any steps because I don't know what I'm doing at the moment.

    Hi agf3,
    Please refer to the links as below where this issue is resolved:
    1. Blank white screen | Sign in | Creative Cloud Packager
    2. https://forums.adobe.com/thread/1235026
    3. Re: creative cloud is blank window why?
    Regards,
    Sheena

  • Wow, why does Creative Cloud suck so bad?   Why are there no FAQs in the Creative Cloud FAQ?

    I am new to Creative Cloud.   I found some PSD event poster templates on line and I would like to be able to download some of these templates to create event posters.   I have modest goals.  
    1) I found a link on the Adobe site for $9.99 monthly fee for photoshop + lightroom.   ok, seems reasonable to spend $10 for a month to see how it goes, I think
    2)  Once I get my CC account set up, there is no upgrade option or the $10 / month deal... only options are more expensive than $10 / month... but I can try it free for some time... ok I'll do that.  Hopefully, I will be able to do what I want to do with the free services?  
    3)  Install create cloud app on my computer
    4)  click on install photoshop...   after 20 minutes only 3% downloaded.   darn!   Looks like I am not going to be creating any flyers tonight!
    5)   Is there something wrong?   Maybe I have done something stupid (I mean besides signing up for CC)... lemme check the Creative Cloud FAQ.   Oh!   There are no questions in the Creative Cloud FAQ.   Excellent...
    It takes a special kind of talent to transform a potential customer who knows nothing about a product and turn that customer into a hater in one evening.
    I just want to say congrats!

    That's the page from which I started this troubled journey.  I clicked on "purchase"  and since I didn't have an account yet, it took me off to some other page to create an account, verify my email and all of that and then finally to a blank page... seemed like there was some delay from the time I created the account until the account became useable.   In the meantime I was continuously directed to a blank page every time I tried to log in.   After some time I was able to look at upgrade options, but the $10 offer was not one of my options.   Now, if I go back to the original page which had the $10 option and click on purchase, it seems like it is giving me the option to purchase.   The whole process seems very poorly designed and poorly executed.   Does the software work any better?
    In any case, what I am looking to do is download some of the cheap or low cost event poster templates on the internet and edit them to create my own event posters.    I am not sure which Adobe application I need to do this.
    Here is an example of the template
    thanks,
    David

  • Why does Creative cloud keeps signing me out?

    On my desktop Windows 8 Creative cloud keeps singing me out every time I log in, but I have no problem on my laptop Windows 8. What is up with that? I have red some other forums some other solutions ... well I have no OOBE folder to delete opm.db and yes all hidden files are viable and searchable. This was fine a week ago, I uninstalled and re-installed creative cloud that did not work. My yearly subscription has just renewed maybe that has something to do with it? The programs see to be working fine. I can live without Creative cloud update manually but I would like to you it. 

    Did you try the instructions at these two links?
    Sign Out When Sign In http://forums.adobe.com/thread/1450581?tstart=0 may help
    -and http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html

  • Cannot download PS CC. Why does Creative Cloud apps tab show as blank when trying to download PS?

    I have a brand new Mac OS X Version 10.9.2
    I am trying to download a trial of Photoshop but the download never starts. The Cloud app pops up on the top right of my screen but the apps tab just shows a rotating circle. I was able to download Lightroom with no problem but Photoshop won't download. Any idea what I can do?

    Hi Ashtinafayelou,
    Please follow the below steps
    Close the Creative Cloud application if it's running.
        Navigate to the below location
        /User/<username>/Library/Application Support/Adobe/OOBE folder
        Rename the opm.db file to opm_old.db
        Launch Creative Cloud and check if the issue persists.
    Thank you for posting on Adobe Forums.

  • Why does Creative Cloud keep offering me previously installed updates?

    I respond to prompts to update my Creative Cloud client and Photoshop CC whenever I receive a notification that an update is available. (Mac OSX 10.9.2)
    However, over the next few weeks I will receive further notifications for what appears to be be the same update, even though I have already installed it two or three times before.
    Are these really further updates (sometimes every few days) or am I getting the same reminder multiple times?
    How can I fix this please?

    Hi,
    Please try to update the CC desktop to the latest version form the URL mentioned below and then try.
    Adobe - Adobe Application Manager : For Windows : Adobe Application Manager
    Thanks,
    Vikrantt Singh

  • Why does Creative Cloud Desktop block when updating fails?

    Actually, this is a feature request: Don't block Creative Cloud Desktop's other functions (App Download/Install, File Synchronization) just because there is an update.
    5 out 10 times updating fails at our facility, forcing us to reinstall the Creative Cloud App from a fresh download.
    All this time files are not synched, apps are not updated. This applies to both Mac and Windows versions.
    This is the tinyiest app of the Suite and it produces the most frustrations here – while the bigger applications (with installations in the GBs) run smoothly.

    That's what I get on a regular basis:  Creative Cloud Desktop could not be updated.(Error code: 2) Contact support  I will then download the latest Creative Cloud Desktop full install and install it manually. For every machine. Every now and then.
    But more important: You now have several Cloud File Sync services on your desktop (Dropbox, Onedrive, Google Drive etc.) and they manage to update themselves automagically – or not. They won't stop functioning, only because they could not get a specific mini-bugfix.

  • Why does Creative Cloud Setup stop working when I re-install the program?

    I have Photoshop CC and Lightroom CC trough Creative Cloud. But then Creative Cloud stopped working -and now I need help to get CC  running again.
    I have read the troubleshootingpages and this is what I have done so far:
    I uninstalled Creative Cloud
    Restarted the PC
    Downloaded and run CreativeCloudSet-Up.exe
    After about 5 minutes of downoading and installing:
    Creative Cloud Setup has stopped working.
    Problemsignatur:
      Navn på problemhendelse: APPCRASH
      Programnavn: CreativeCloudSet-Up (5).exe
      Programversjon: 2.9.1.474
      Tidsstempel for program: 54e11f94
      Navn på feilmodul: AdobePIM.dll
      Feilmodulversjon: 2.9.1.474
      Tidsstempel for feilmodul: 54e11f95
      Unntakskode: c0000005
      Unntaksforskyvning: 00010e25
      OS-versjon: 6.1.7601.2.1.0.768.3
      ID for nasjonal innstilling: 1044
      Tilleggsinformasjon 1: 0a9e
      Tilleggsinformasjon 2: 0a9e372d3b4ad19135b953a78882e789
      Tilleggsinformasjon 3: 0a9e
      Tilleggsinformasjon 4: 0a9e372d3b4ad19135b953a78882e789
    I have done this 5 times and NOTHING HELPS.
    ANY CLUE WHAT TO DO??

    Bjørnarj6963233 I would recommend utilizing the steps listed in Error "Failed to Install" Creative Cloud Desktop application to reinstall the Creative Cloud Desktop application.  Also which operating system are you using?

  • Why does Creative Cloud not work?

    I´ve installed Creative Cloud and started it, but After a few minutes There it says " NO CONNECTION" What can I do???

    Hi LennySmile,
    Welcome to Adobe Forum,
    Solution #1
    Check the 'hosts" file for adobe entries. if you could see adobe entries there follow the below mentioned steps.
    1. Go to the 'Hosts' file location.
    WIN : C:\Windows\System32\drivers\etc
    MAC: Go to finder menu on the top  > go to folders > type '/etc', hit return.
    2. move the hosts file to the desktop.
    3. Open it.
    WIN: open it with notepad.
    MAC: double click it.
    4. Delete all the adobe entries, as they are blocking your machine to connect to Adobe Activation Server.
    5. Move it back to '/etc' folder.
    Solution # 2
    1. Check if you are working under any sort of firewall (system/network) / proxy.
    2. Disable firewall /  proxy.
    Solution #3 (Should work)
    Go for deployment : http://www.adobe.com/devnet/creativesuite/enterprisedeployment.html.
    Please Refer : http://helpx.adobe.com/creative-cloud/kb/creative-cloud-files-wont-connect.html
    http://forums.adobe.com/message/5804646
    if nothing works, contact Adobe Tech support at : http://adobe.ly/yxj0t6 
    Regards,
    Rajshree

  • Why does creative cloud say that I have been signed out?

    Every time I try to login and try a new trial, Adobe Creative Cloud says that I have been logged out and when I try to re-login, the same thing keeps happening

    Sign Out When Sign In http://forums.adobe.com/thread/1450581?tstart=0 may help
    -and http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html
    And, if you ever have a Blank screen, keep this in mind
    BLANK Cloud Screen http://forums.adobe.com/message/5484303
    -and step by step http://forums.adobe.com/thread/1440508?tstart=0
    -and http://helpx.adobe.com/creative-cloud/kb/blank-white-screen-ccp.html

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