Why does illustartor CC open then crashes and i get a message saying windows don't know the prob?

why does illustartor CC open then crashes and i get a message saying windows does not know what the problem is. everytime i open it, Now i know it works on my computer becuase i've used illustartor plenty of times on my current desktop but ever since today its been acting wierd and work so i've unistalling and reinstalling but still nothing works then i tried installing on another hardrive still did not work and i cleaned out my registryies, optimized my disk, and cleaned temp files tooo so i just do not know what went wrong and i really need help i have class assignments that i have to get done in illustartor so if anyone can help me and let me know what the problem is and what i have to do i would really apreciate it.

Hi J,
- Do you see an AICC splash screen? If yes then could you please let us know where exactly it crashes i.e. while loading which plugin or font?
- Do you have any 3rd party plugins installed? Can you please remove those (do take a backup of them) and see if AI launches fine? This way you would be able to find the plugin creating the problem.
- Did you install any OS or Ai update after which it started showing the problem?
- Please check if you have all the Verdana family fonts installed.
Let me know if any of these work.
Thanks,
Dhirendra

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